French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“sorry to say but the 1st parcel was perfect pero the 2nd well came very late in the day plus did not have enough ice packs ect”

Helpful Report

Posted 1 year ago

“French Click now very disappointing, never answer the phone, don't reply to messages and always have stock errors. You select what you want, pay what is requested, order arrives half wanted items not supplied because of stock errors. That is it, never again, be warned what you order you won't get.”

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Posted 1 year ago

Very sorry about this, if you're missing items, we can always offer free delivery on your next order so you can order them again without paying extra. Unfortunately, due us doing quite a large range of products with long supply chains and now customs occasionally the odd item might be missing.

Posted 1 year ago

“Good products but I am disappointed that there is never a free delivery option regardless of how much is being spent, most companies now offer this service over a certain amount of spend.”

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Posted 1 year ago

Sorry to hear this. Unfortunately we don't offer this for the moment, due to a combination of customs costs and inflation.

Posted 1 year ago

“Good prices, but delivery is very expensive!! the expiration date was only for a week! We received product 10.05, but exp. date is 17.05!!!”

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Posted 1 year ago

Sorry about this. It would be usual for the fresh rillettes to have a use by date of 7-21 days. Unfortunately this is just the nature of this fresh item. We do also do some rillettes in jars which are not chilled and will have a year or longer.

Posted 1 year ago

“Please make shipments to the US more reasonable. £60 pound of purchase but £140 shipping is just insane. I do it when I can save up for it as it’s the only place my husband can get his Vichy Célestin water that he needs for his health”

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Posted 1 year ago

Unfortunately we are charged by volumetric weight to ship via air and it can be quite expensive. More so in the last two years with inflation and high fuel costs. We don't make any money on the shipping cost.

Posted 1 year ago

“You get everything you expect, but the shopping costs are far too high. You specify a particular shipping date and the order came the next day.”

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Posted 1 year ago

“Happy with products. One product was not available but was not informed. I have been charged for this.”

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Posted 1 year ago

“I placed my order and a few days later I received a refund of £4.56 ? No email explanation or anything. My order turned up with an item missing hence the refund. Apart from that a good company.”

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Posted 1 year ago

Very sorry about this. The missing item should be listed on the order when it's edited and you should also be notified on the picking ticket given on delivery.

Posted 1 year ago

“Whereas the service/quality is very good I feel that the company should inform customers when items are not available.”

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Posted 1 year ago

Sorry to hear this. You can find out if anything is missing the night before delivery, you need to check your account section of the website, in your order history, anything missing will be updated on the order copy there. Unfortunately sometimes items can be missing at the last minute due to stock or other errors. If it's something substantial you should be contacted about it. We can usually offer free delivery on your next order if we've made a mistake. Please contact matthew@frenchclick.com and we can sort that.

Posted 1 year ago

“Reason for 3 star review is due to the way the goods were packaged. The cheese was packed in bubble bags with ice blocks directly on top of the cheese rather than outside the bubble bags. The ice blocks thawed in transit and caused the cheese boxes to become very wet and soggy which did not look good for putting out to sale! Also, to comply, products sold in the UK should have as a minimum, the ingredients in English. The crepes had English already printed on the packaging but we had to translate and create our own labels for the cheese.”

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Posted 2 years ago

“Good, all products are in good order. However one item was missing from my order.”

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Posted 2 years ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we can investigate this and refund / replace it as needed.

Posted 2 years ago

“Delivery cost is expensive. More often than not there's something missing or wrong in my order. Better customer communication is needed.”

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Posted 2 years ago

“Good website, but after 5 days order had not been shipped. After I alerted this it seems they sent it advising it WOULD arrive on the day / slot I paid for. It did not! Carrier advised it would arrive the following Day. It did not arrive despite us staying in as part of the order was a gift. Instead, we got a text message stating we had not been in (untrue) and it would be available at a 'drop-shop' the following day. Drop shop was a 7 mile walking round-trip”

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Posted 2 years ago

“The products I received were of good quality and well packaged however there were quite a few items out of stock and no notifications to let me know in advance which was disappointing”

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Posted 2 years ago

“I ordered raclette and fondue packs (among other things). Products were as expected, well delivered. However, I had to freeze all the raclette packs (hopefully it's fine...) because the perishable dates were super short, I ordered end of November and the due dates were end of December. I can't obviously eat 4 packs of raclette in less than 1 month (even if I told them about it). All good with fondues. I wish they have told me about the raclette dates and I would have changed my mind. Haven't tried the products yet but they look ok.”

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Posted 2 years ago

“How much must I order to get free delivery? Goods fine, but very expensive delivery”

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Posted 2 years ago

“I put my order through on the 11th November 2022 and it was not delivered until 21st even though I paid for quick delivery. I was disappointed. Thank you.”

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Posted 2 years ago

Very sorry about this. I think you're in Ireland and we have had some delays with orders going there due to the new trade arrangements.

Posted 2 years ago

“I like the products but Please stop using these green plastic pellets. Find something which will not harm the environment!”

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Posted 2 years ago

Very sorry about this, we need to look in to what box size was used on the order. Please also note that the flo-pak green loose fill we use is degradable in the natural environment and it can be recycled in some areas.

Posted 2 years ago

“Products got delivered in time and it is nice to receive the products I loved so much in France and miss since in the UK. However, there are a couple of things that I think vould be improved such as the amount of plastic used in the parcel. The outside box could have been far smaller and therefore contain a lot less of the little green padding things. The amount of this things in the parcel filled half my my grey been, it was crazy. Also the peremption dates are very tight so it feels like some of the stock have been in the warehouse for a while. Would still definitely buy from French Click again though.”

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Posted 2 years ago

“Product good, but the packaging was overflowing with what looked like single use plastic.”

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Posted 2 years ago

Sorry to hear this. We do use bubble bags which should be able to recycled at supermarket recycling points and flo pak green loose fill which is degradable in the natural environment and can be recycled in some areas too.

Posted 2 years ago

French Click is rated 4.7 based on 10,234 reviews