French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,234 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,234 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my order hasnt turned up”

Helpful Report

Posted 1 year ago

Very sorry about this, it looks like there was a system error when your order was placed so I don't think it's shipped. We should be able to ship it today and you'll receive it tomorrow.

Posted 1 year ago

“Parcel not delivered. Customer service does not really take charge. Nothing else to say”

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Posted 1 year ago

“I did not make a purchase. I wanted to but I did not get proper information.”

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Posted 1 year ago

Very sorry about this, please email customerservice@frenchclick.com and we should be able to answer any questions.

Posted 1 year ago

“Our order never arrived!”

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Posted 1 year ago

Very sorry about this, it looks like there was a stock problem with one item on the order but it has now shipped out. You should have been contacted about this with the new delivery date. Please contact customerservice@frenchclick.com with your order number as the subject and we can see what's happened.

Posted 1 year ago

“Order not yet delivered”

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Posted 1 year ago

Very sorry about this. The parcel has been shipped with DHL and it looks like they've tried to deliver it a few times and it seems to be out for delivery again now. Please contact customerservice@frenchclick.com so we can resolve this for you.

Posted 1 year ago

“Parcel shows as delivered but has not been received. It certainly has not been signed by me or my partner. It looks like it was delivered at the wrong address, 2 Moat Drive rather than 6 Moat Drive.”

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Posted 1 year ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject so we can investigate where it's been delivered.

Posted 1 year ago

“De ce qui est la livraison, c'est dans les temps. Cependant pour collecter la commande PERSONNE NE REPOND AU TELEPHONE, donc pas de service client. Et pas de possibilité d'aller chercher ses achats. Honteux!!!”

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Posted 1 year ago

Very sorry about this. We do have several staff on holiday at the moment which is making getting all phone calls difficult, however, e-mails are being answered within 24 hours or much quicker.

Posted 1 year ago

“Did not receive my order, emailed the company and they did nothing to get the money back or send the order again. WOULD NOT RECOMMEND!!!”

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Posted 1 year ago

“Ordered but not in stock. Still waiting. Odd therefore to request a review. Might be better to wait until I have received something to review.”

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Posted 1 year ago

“it isn't in stock for months - then it is; but it really isn't - then it really is - then you want to charge $65 shipping on a small light weight order. what king of review do you think you should get?!!!!! or do you even know i still live in the USA? David Creighton”

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Posted 1 year ago

“Received the box fast but not the items I had ordered. They unavailable on the phone and don’t answer their tickets either.”

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Posted 2 years ago

“What a con! On the basis of on line offers I selected French Click over my existing supplier. Waiting until the day before the intended delivery I was contacted and advised my order exceeded the weight limit for delivery. The resultant change in amount supplied and the carriage due made my choice far more costly than their competitors. By waiting until impending delivery to advise what they would have been aware of from the outset (the weight) made continuing with an expensive revised order the only option to receive continuity of Hepar Water as required on medical advice.”

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Posted 2 years ago

“I ordered from the United States and they substituted what I ordered. It cost me a lot and they sent me an item I could have bought here and wouldn’t have had to spend 54 pound for shipping. I was told they didn’t substitute international item, but no one has gotten back with me. Very disappointed total spent for nothing I wanted 117.00 pounds.”

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Posted 2 years ago

Very sorry about this. You shouldn't have been sent a different brand without us checking if it was ok first. Customer service should be in touch to try and resolve the problem.

Posted 2 years ago

“Hasn't arrived!”

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Posted 2 years ago

“We ordered cheese and it took several days/more than two weeks to arrive and then the order was incomplete. I had to initiate contact to find out the status. When it finally arrived it was incomplete.”

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Posted 2 years ago

“Really late, I had to cancel my order.”

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Posted 2 years ago

“I am still waiting to receive my order !!! No news, no tracking info..........NADA !!! This is a scam...........over more than one month !!!”

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Posted 2 years ago

“Have yet to receive my order! Despite my instruction to leave on doorstep driver went away before Christmas . Won’t bother to use your company again!”

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Posted 2 years ago

“This is not the 1st time I have had a delivery issue with French Click. The latest one is I am still waiting for my delivery that was due on 17 December, ordered and booked the delivery ahead and with plenty of time left before Christmas. French Click are blaming it on Parcel Force saying their orders were not collected as planned. Parcel Force says the order was returned to their depot. Now it’s out again for delivery apparently, still waiting… When you email French Click you get a “sorry, it will be delivered today”. 5 days on and still waiting. Of course there are fresh products in the order which will therefore need to be binned on arrival as they have been out on the road for several days, and I am pretty sure I will get no apologies and no refund from French Click. Avoid at all costs.”

Helpful Report

Posted 2 years ago

Very sorry about this. If anything doesn't arrive in good condition we'll refund it or offer a replacement if there's time to send it out. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll sort that. There have been more delivery issues than usual this year due to strikes and then very bad weather for a couple of weeks.

Posted 2 years ago

“Sent me the wrong foie gras half the price of the one I paid for. Emailed them, called many times and no one is answering the phone. Last time I buy from you. Disgusting service being given how much we paid.”

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Posted 2 years ago

French Click is rated 4.7 based on 10,234 reviews