French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,191 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered a few times now from FC, great service, easy to use site, lots of products at really good prices. 5 stars. I've not had any problems with my orders (as far). Thank you”

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Posted 2 years ago

“Very pleased I found this site. From easily navigating it, to placing the order and receiving the items, everything was trouble free and efficient. I look forward to my next transaction with them.”

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Posted 2 years ago

“Today, I was very disappointed with "French Click" I have been a customer for years ans didn't like the way I have been spoken to ! To cut a long story short, few of the items I've ordered did miss. Unfortunately for me, I was the one to have to sort it out by taking some pictures of the goods I've already received when the fault was entirely to French Click. I didn't need to be more stressed than I was ! That was on order of helping me ?! The woman on the phone had everything she needed to sort everything for me. I am a good customer and spend always quite a lot of money ! So, please, I've a little bit of respect ! Where is customer services those day ! Fortunately, I did recovered the missing parcel. Unfortunately, some washing-up liquid pored all other the other items ! But I certainly did not want to contact you to have, again, to have to deal with that unpleasant person !”

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Posted 2 years ago

Very sorry to hear this. We'll investigate what happened here ASAP.

Posted 2 years ago

“Easy to order and reasonable price. And delivery was only a few days. Very happy.”

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Posted 2 years ago

“Efficient and prompt service.”

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Posted 2 years ago

“I love French click it's amazing”

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Posted 2 years ago

“food parcel delivered on time and was very carefully packed. I will definitely buy again from french click.”

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Posted 2 years ago

“French Click shipped a partial order, despite a pick ticket saying everything was shipped. When I asked for the remaining items to be shipped, I was told they would issue a refund for those items.”

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Posted 2 years ago

Very sorry about this, this would have to be a picking mistake as everything should have been in the order ok.

Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Excellent service supplying the soap I love.”

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Posted 2 years ago

“Good service as always from French Click. This time there was insufficient stock in the size selected so I was contacted to see what was wanted. I chose a smaller size and the order was quickly sent with a 1 hour delivery slot and the money difference was received in my paypal account before the delivery arrived. Thank you very much for your very good service.”

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Posted 2 years ago

“We are pleased with the products, but they arrived a day later than anticipated. I would like to be assured that if we ordered the fresh raw products like magret or foie gras they would arrive on time and adequately chilled to be safe.”

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Posted 2 years ago

“My order is not even shipped yet once again a very poor service. When one orders you in a few days, but after you get the order your seem to lose your memory. So I will never recommend your company to my friends again”

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Posted 2 years ago

Very sorry about this, the order should have been shipped on Wednesday but got delayed due to a mistake. We can offer a full refund or ship it today.

Posted 2 years ago

“Very good service!! I will shop again. Good quality goods.”

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Posted 2 years ago

“Great products not on our store shelves any more eg badoit! Very good value - excellent communication - safe efficient courier delivery (suggest not choosing parcel force for fresh items as there can be delays in transit) I will be ordering again! Penny”

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Posted 2 years ago

“As a french native living in the UK for the past 20 years,I’m absolutely delighted to have French Click to deliver all of my childhood favourites. Service is a bit pricey (it’s over £12 just for delivery in Northern Ireland 😟) but said service is fast & convenient. Real treat every couple of months”

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Posted 2 years ago

“a very good service supplying flavours of France”

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Posted 2 years ago

“Order not shipped”

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Posted 2 years ago

“Very good service and a nice range of products at a decent price.”

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Posted 2 years ago

“Great selection of items. Goods were delivered quickly and in good condition. Very safe packaging. Very reasonable prices. My first purchase but will definitely use again.”

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Posted 2 years ago

French Click is rated 4.7 based on 10,191 reviews