French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,188 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had what I sometimes have to search hard in France for!”

Helpful Report

Posted 3 months ago

Thank you so much for your stellar 5-star rating of French Click! We truly appreciate your feedback and are delighted to hear that you had such a positive experience with us.

Posted 3 months ago

“Very easy ordering process and prompt dispatch and delivery. Great choice of genuinely French produce too. Very happy customer!”

Helpful Report

Posted 3 months ago

Dear valued customer,Thank you so much for your wonderful 5-star rating of French Click! We sincerely appreciate your feedback and are delighted to hear that you found our ordering process easy and our dispatch and delivery prompt.

Posted 3 months ago

“Super french butter! Can’t get enough of it. Quick service and at a good price.”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of French Click! We appreciate your kind words and are thrilled to hear that you are enjoying our super French butter. We agree, it's simply irresistible! We strive to provide quick service and competitive prices for our customers, and we're glad that you're satisfied with your experience. Thank you for choosing French Click, and we look forward to serving you again soon!

Posted 3 months ago

“Everything was perfect this time”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and feedback. It brings us great joy to hear that everything was perfect this time. We strive to provide exceptional service and an unforgettable experience for our valued customers like you. We look forward to serving you again soon. Merci beaucoup!

Posted 3 months ago

“Good and rapid”

Helpful Report

Posted 3 months ago

Thank you so much for giving French Click a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. "Good and rapid" perfectly sums up our aim to provide high-quality products and a speedy service. It was a pleasure serving you, and we hope to see you again soon at French Click!

Posted 3 months ago

“Delighted! Everything arrived safely and in good condition. I would definitely use again.”

Helpful Report

Posted 3 months ago

Thank you so much for the incredible 5-star rating you have given French Click! We truly appreciate your support and are thrilled to hear that everything arrived safely and in good condition. Your satisfaction means a lot to us, and we are delighted to know that you had such a positive experience with us. We look forward to serving you again in the future. Thank you for choosing French Click!

Posted 3 months ago

“Great to be able to get the vanilla tea, well packed with paper filler. prompt delivery.”

Helpful Report

Posted 3 months ago

Dear Sonya,Thank you so much for your outstanding 5-star rating of French Click! We greatly appreciate your kind words and positive feedback. We're thrilled to hear that you had a great experience with us.

Posted 3 months ago

“I ordered my French cassoulet- it’s brilliant, love the food, great service- would recommend and I will use again”

Helpful Report

Posted 3 months ago

“Hi Very disappointed. I ordered 4 white skin Halal chickens and only 3 yellow skin chickens were delivered. No explanation or money refund. How can I trust or order from you again. Order Picking Ticket SO-462720”

Helpful Report

Posted 3 months ago

Very sorry about this, it looks like when the product was setup it was done as mistral without being yellow or white specifically. The 1 missing was removed from the order and the total charged was then £58.05. Adrien should be in touch with you about this.

Posted 3 months ago

“Very nice product and choice. Quick delivery. Very testy food”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of French Click! We sincerely appreciate your kind words and are thrilled to hear that you found our products to be very nice with a great variety to choose from.

Posted 3 months ago

“Ordered cheese, impressed with the product selection. Perfectly as described.”

Helpful Report

Posted 3 months ago

Dear Mike,Thank you so much for your five-star rating of French Click! We truly appreciate your positive feedback and are delighted to hear that you were impressed with our product selection, particularly the cheese you ordered.

Posted 3 months ago

“Tried for the first time, so pleased with my order, tasty products.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your exceptional 5-star rating of French Click! We truly appreciate your kind words and are delighted to hear that you tried our products for the first time and found them to be delicious. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again soon!

Posted 3 months ago

“helpful staff”

Helpful Report

Posted 3 months ago

Dear James,Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and your support. It is customers like you who make our job so enjoyable.

Posted 3 months ago

“Really like This company, can buy easily products from my country, with price not really expensive. Even my kids found their biscuits and yabon products. The customer service is great . 100 % satisfy 😌”

Helpful Report

Posted 3 months ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your kind words and are thrilled to hear that you really like our company. We are delighted to provide you with an easy way to purchase products from your country at affordable prices. It's wonderful to know that even your kids have found their favorite biscuits and yabon products with us. Our dedicated customer service team is always here to assist you, ensuring your satisfaction with every interaction. Thank you again for your support, and we look forward to serving you again soon! 😌

Posted 3 months ago

“I found the website difficult to use. The menu and product groups were limited and there were obviously more products available than appeared under those headings. Found what I wanted eventually by having to use the Search facility.”

Helpful Report

Posted 3 months ago

Very sorry about this, please email which items you had trouble finding to customerservice@frenchclick.com and we'll certainly look in to this for you.

Posted 3 months ago

“Always pleased with the goods I receive and the way I am kept informed of delivery time. However this time I was disappointed with the short use by dates of the Peltier Brioche Toasts. I frequently order them and it has never been a problem before”

Helpful Report

Posted 4 months ago

Thank you so much for your 4-star rating of French Click! We truly appreciate your feedback and your continuous support as a loyal customer. Sorry for this short date, please send photos of the item to customerservice@frenchclick.com and we can investigate this short date and replace or refund them.

Posted 4 months ago

“Not impressed. A series of either incomplete or delayed deliveries. When finally sent, delivery is not made on time. Still waiting. Perhaps use a more reliable delivery service? I don’t think I will use or recommend French Click again”

Helpful Report

Posted 4 months ago

Very sorry about this. Unfortunately it seems some items were removed from your original order when they shouldn't have been. The redelivery was then moved back one day as the soap was still missing. Unfortunately we can't control exactly DHL but we are sorry they delivered later than expected.

Posted 4 months ago

“Not sure what is going on. Incomplete order delivered last week, customer service totally unresponsive to emails and phone calls until the negative feedback was posted. French Click was supposedly sending the missing item. Package never arrived, French Click could not track the order, no real update forthcoming, one wonders who is actually taking care of the orders and of the despatch?? Not reliable and honest. Still waiting to get my money worth of items”

Helpful Report

Posted 4 months ago

Very sorry about this, it looks like we had a problem with the stock of the Persavon Savon De Marseille Glycerine 4x100g which delayed the reshipment of the order yesterday. This item is coming in today and we're going to ship it today.

Posted 4 months ago

“Good products, good service, good customer service, decent prices.”

Helpful Report

Posted 4 months ago

Thank you so much for your incredible 5-star rating of French Click! We sincerely appreciate your kind words and are thrilled to hear that you had such a positive experience with us.

Posted 4 months ago

“Good products. Great delivery”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and are delighted to hear that you found our products to be of excellent quality. e.

Posted 4 months ago

French Click is rated 4.7 based on 10,188 reviews