French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,188 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good. fast service ans well packed”

Helpful Report

Posted 4 months ago

Merci beaucoup for your amazing 5-star rating of French Click! We sincerely appreciate your kind words and are thrilled to hear that you had a great experience with us. We work hard to ensure fast service and well-packed deliveries, so it's wonderful to know that you were satisfied. We look forward to serving you again soon. Cheers!

Posted 4 months ago

“First class Rackett cheese. Delivery was quick with impressive packaging To keep the cheese fresh. There cheese freezes very well”

Helpful Report

Posted 4 months ago

Dear Susan,Thank you so much for your outstanding 5-star rating of French Click! We truly appreciate your kind words and are thrilled that you had such a positive experience with us. We're delighted to hear that you found our delivery quick and the packaging impressive. At French Click, we strive to ensure that every order is carefully packaged to protect the quality and freshness of our products, including our first-class cheese.

Posted 4 months ago

“Great first order, the products available were perfect. It's like they read my French shopping list and made all the items available just for me!”

Helpful Report

Posted 4 months ago

Thank you so much for your enthusiastic 5-star rating of French Click! We are thrilled to hear that your first order was a great success and that the products available were perfect for you.

Posted 4 months ago

“A great facility for acquiring a wide range of French food and other products - very convenient.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you find our online platform a great facility for acquiring a wide range of French food and other products.

Posted 4 months ago

“Really lovely artificial flowers. They look very realistic and would certainly recommend.”

Helpful Report

Posted 4 months ago

“So disappointed. Is French Click run by a new team? Order was despatched without informing me that a couple of items were out of stock contrary to information at the time of placing the order, had I known I would not have ordered the rest but would have waited until the most important items were actually available. Refund was made promptly, which ticked the boxes. Upon receipt of the order however, one item was missing, despite being charged for it. I rang a million times and emailed to bring this to the attention of French Click: no answer to my emails, and no one ever picks up the phone. So as things stand, I have been charged for more than I have received and this is dishonest. I truly hope to have this rectified.”

Helpful Report

Posted 4 months ago

Very sorry about this. We were unexpectedly short of staff today, it looks like someone has dealt with this now and there is a redelivery already in for the item.

Posted 4 months ago

“Great service, so nice to be able to buy my favourite French items.”

Helpful Report

Posted 4 months ago

Merci beaucoup de nous avoir attribué cinq étoiles pour votre expérience avec French Click ! Nous sommes ravis d'apprendre que vous avez apprécié notre service exceptionnel.

Posted 4 months ago

“The only place in the UK to have the product I wanted and delivered promptly.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that we exceeded your expectations.

Posted 4 months ago

“My delivery last week was great! I live in Bath so quite a way to deliver but it arrived on stated day and everything was well packed in ice bags and all was still chilled on arrival! All good was great quality and very fresh - pleased with everything. There was only one hiccup - not French Click’s fault. I had an email 3/4 hour before delivery was due (by 12.30am) saying that it couldn’t be delivered until tomorrow. I was concerned as my chilled products would be ruined so contacted French Click straight away and they contacted the delivery firm before the driver returned to the depot so they were able to get to me with my goods only minutes later than due! So pleased - great service French Click!”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your feedback and are thrilled to hear that your delivery last week was great. We understand that living in Bath can be quite a distance for delivery, but we're glad that your order arrived on the stated day and was well-packed in ice bags to ensure everything stayed chilled.

Posted 4 months ago

“Quick service, quality products.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to rate French Click with 5 stars! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us.

Posted 4 months ago

“Happy with product and delivery times”

Helpful Report

Posted 4 months ago

Thank you for your excellent 4-star rating of French Click! We appreciate your feedback and are thrilled to hear that you are happy with the product and delivery times.

Posted 4 months ago

“Good selection of French food that normally cannot be bought in the uk. Only criticism is the prices are very high. Cassoulet is over twice the price as it is in France for instance.”

Helpful Report

Posted 4 months ago

Thank you for the 4-star rating and for sharing your thoughts on French Click! We truly appreciate your feedback and are glad that you found our selection of French food to be good, especially items not commonly found in the UK. We are trying to keep our pricing as low as possible in these difficult economic circumstances.

Posted 4 months ago

“Great service and love the items that I have bought from you. Will definitely be using you again”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star rating of French Click! We are thrilled to hear that you had a great experience with our service and that you love the items you purchased from us.

Posted 4 months ago

“Well packaged, maybe a little OTT, it was in a huge box with those polystyrene puffs. Full order, came on time.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and feedback. It sounds like your order has been overpackaged, this could have been sent in a small box and the paper loose fill should also be used with it because it was sweets. We're going to investigate this with the warehouse. Please do note that the flo pak green are recyclable at supermarket points and degradable in the natural environment.

Posted 4 months ago

“I never received my order! Could you please check where it is!”

Helpful Report

Posted 4 months ago

Very sorry about this. It should have been delivered on the 10th, customer service are investigating and we'll be in touch shortly if we haven't been already to sort it.

Posted 4 months ago

“I have been purchasing the DOP products for several years now after buying them whilst on holiday in France. I searched and Lo and behold found French Clic. Great company, good Communication and products are sent promptly. Thank you French Clic.”

Helpful Report

Posted 4 months ago

“Being French I am delighted that I can find on line in the UK a shop that can provide me with my favourite French foods that are not available here. Delivery is always on time and the packaging is excellent with items that need to stay cold arriving well cold. I will certainly carry on using them like I have done for many years and relish my treats! Thank you French Clik!”

Helpful Report

Posted 4 months ago

Dear valued customer,Thank you so much for your fantastic 5-star rating and for taking the time to share your positive experience with French Click. We truly appreciate your support!

Posted 4 months ago

“Clear website. Prompt service and delivery”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and are delighted to hear that you had a great experience with us.

Posted 4 months ago

“Very good service - decent range of French products.”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your kind words and positive feedback. We're delighted to hear that you found our service to be very good and our range of French products to be decent.

Posted 4 months ago

“When you’re missing those tasty morsels, it’s great to have a little bit of France delivered to your doorstep.”

Helpful Report

Posted 4 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you enjoyed our products.

Posted 4 months ago

French Click is rated 4.7 based on 10,188 reviews