French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,235 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,235 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service”

Helpful Report

Posted 4 months ago

Thank you for your stellar 5-star review! We're so glad to hear that you had a good service experience with us. Your satisfaction is our priority, and we can't wait to welcome you back to French Click for more of your favorite products. See you soon!

Posted 4 months ago

“Very happy with my coffee purchases, excellent service, delivered on time.”

Helpful Report

Posted 4 months ago

Thank you for your wonderful 5-star review, Joe! We’re so pleased to hear that you’re happy with your coffee purchases and that our service met your expectations. Timely delivery is important to us, and we’re glad we hit the mark for you. We can’t wait to have you back at French Click for more of your favorites!

Posted 4 months ago

“Order came in quickly and was packaged with good insulation. Would recommend French Click for those goodies you are craving from France but can't access in your small town like mine!”

Helpful Report

Posted 4 months ago

Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived quickly and well-insulated. It's our pleasure to bring those delectable French goodies to towns like yours. Your recommendation means a lot to us, and we look forward to seeing you again soon at French Click!

Posted 4 months ago

“*** AVOID *** JOKE OF A COMPANY 1. order "arrived" slower than promised 2. not notified at any point prior to parcel arrival that some product were missing 3. send parcel to wrong address 4. they are very happy to never give you a refund for the products you did not receive (I deliberately waited over 2 weeks) There's no excuse!”

Helpful Report

Posted 4 months ago

Very sorry about this, it looks to me like the delivery was done on time for this order on the 27/09, from what I can see we have put the correct address. It looks like a couple of products were missing but they were noted on the picking ticket and your online account and you haven't been charged for them. Please can you email sales@frenchclick.com with the details and we'll investigate this further asap.

Posted 4 months ago

“A friend recommended French Click and so far so good. Good service and quality products. Can't wait to do my next monthly shop.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic 5-star review, Sue! We truly appreciate your friend's recommendation and are thrilled to hear that you’re enjoying our service and quality products. We're looking forward to assisting you with your next monthly shop. Your support means the world to us!

Posted 4 months ago

“My order with French click arrived on time, perfectly packed and all the products were in excellent condition. Benedicte was amazing, so helpful and thoughtful as I had forgotten some items initially but these were then added to the order. We have used French Click over the years to buy products you can’t usually find in UK supermarkets and will continue todo so. Many thanks Team French Click Julie and Philip French”

Helpful Report

Posted 4 months ago

Thank you so much for your wonderful 5-star review, Julie and Philip! We're delighted to hear that your order arrived promptly and in excellent condition. It's fantastic to know that Benedicte was able to assist you with your needs. We take pride in providing hard-to-find products, and we're grateful for your continued support over the years. Many thanks from all of us at Team French Click!

Posted 4 months ago

“2 items weren't included in my delivery and I wasn't refunded for it”

Helpful Report

Posted 4 months ago

Very sorry about this, please email sales@frenchclick.com with your order number as the subject and the details of what was missing. We'll be able to refund the items or resend them for you.

Posted 4 months ago

“Food is great. Delivery as promised. Just two little issues. Wrote an email requesting information on a product - no reply. Also, please please do not ask DPD to send texts late at night about the delivery. 10.30pm, waking self and wife. really do not need to know that delivery is coming next day!”

Helpful Report

Posted 4 months ago

Thank you for your thoughtful 4-star review! We're glad to hear that you enjoyed the food and that your delivery was on schedule. Please email sales@frenchclick.com for the product enquiry and you should always get a reply within 24 business hours. Not sure what DPD are doing with the late text message, we'll investigate that with them.

Posted 4 months ago

“Excellet product and service”

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Posted 4 months ago

Merci beaucoup pour votre incroyable avis 5 étoiles ! Nous sommes ravis d'apprendre que vous avez été satisfait de notre produit et de notre service. Votre soutien signifie beaucoup pour nous, et nous espérons avoir le plaisir de vous servir à nouveau très bientôt !

Posted 4 months ago

“My order didn’t arrrive , have try to contact them but no answer on the phone as they are closed until Monday . Waited at home all morning for my delivery and nothing showed up . Left with no delivery and no way to contact anyone about it . Very disappointed”

Helpful Report

Posted 4 months ago

Very sorry about this, it looks like DHL sent it to the wrong Depot which is why it wasn't delivered on Saturday. There isn't much we can do about this other than resend a new parcel this week or offer a refund. We apologise again for any inconvenience caused by the failed delivery.

Posted 4 months ago

“Good sensible price and delivered on time. Can't ask for more.”

Helpful Report

Posted 4 months ago

Thank you for your great 4-star review! We're thrilled to hear that you found our prices sensible and that your order was delivered on time. Your satisfaction is important to us, and we look forward to serving you again in the future!

Posted 4 months ago

“I’ve been a customer of French Click for several years now buying the items I’ve enjoyed on my holidays to France and unable to get in local shops on my return home. An issue with an item on my latest order was quickly resolved after contacting French Click via the form on the website. Full marks to the customer service team.”

Helpful Report

Posted 4 months ago

“Excellent product, well packaged”

Helpful Report

Posted 4 months ago

Thanks for the feedback and 5 star rating, we're very happy the packaging was good and the products were up to expectations.

Posted 4 months ago

“fast delivery great product.”

Helpful Report

Posted 4 months ago

Thank you for your fantastic 5-star review! We’re thrilled to hear that you were pleased with the fast delivery and the quality of our product. Your satisfaction is our top priority, and we appreciate your support!

Posted 4 months ago

“Great service. Would be better with a narrowed timeframe provided on the day of the delivery.”

Helpful Report

Posted 4 months ago

Thanks for the feedback and 4 star rating. We can do this, please email customerservice@frenchclick.com with your order number as the subject on the day before delivery and we'll be able to give a more accurate delivery time.

Posted 4 months ago

“You have made my husbands dreams come true! He has been looking for somewhere to buy his favourite foods from since moving to England 26 years ago! Thank you!”

Helpful Report

Posted 4 months ago

Thank you so much for your incredible 5-star rating of French Click! We truly appreciate your kind words and are thrilled to read this.

Posted 4 months ago

“A pleasure to have dealings with such a firm as French Click - excellent customer service, professional and suppliers of very good quality merchandise!”

Helpful Report

Posted 4 months ago

Thank you so much for your glowing 5-star review of French Click! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. It is our goal to provide excellent customer service and to offer our valued customers high-quality merchandise. We are thrilled that you found our customer service to be professional and that you were pleased with the quality of our products.

Posted 4 months ago

“Great products and delivered on time.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to rate French Click with 5 stars! We truly appreciate your support and feedback. We are thrilled to hear that you had a great experience with our products and that they were delivered on time.

Posted 4 months ago

“Great product-Merguez sausage, great delivery.”

Helpful Report

Posted 4 months ago

Thank you so much for taking the time to leave us a 5 star rating! We really appreciate your feedback and are delighted to hear that you had such a positive experience with French Click.

Posted 4 months ago

“Very nice thanks”

Helpful Report

Posted 4 months ago

Thank you so much for your 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a great experience with us.

Posted 4 months ago

French Click is rated 4.7 based on 10,235 reviews