French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,288 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was the first time I was ordering from French Click but I will certainly do it again ..... a perfect taste of France !”

Helpful Report

Posted 6 months ago

Thanks for the feedback and 5 star rating. We're very delighted you'll be ordering again and we delivered a perfect taste of France!

Posted 6 months ago

“Excellent Company, easy to use Website, reasonable pries, super Service! Will use again and will recommend!”

Helpful Report

Posted 14 hours ago

“I have ordered several times and items were missing each time. There is no email confirmation showing which items are missing/being refunded so I have to log in to my account and check the updated invoice is aligned with the order picking ticket. One item had yet to be refunded in my last order so I contacted them via the online form and again no email confirmation if my message reaching them. I was also given a morning time delivery window when ordering but the delivery notification was in the afternoon. Definitely not a good customer experience.”

Helpful Report

Posted 1 day ago

We're sorry to hear about your experience with missing items and the confusion around delivery times. It's frustrating to have to log in to check your order status, and we definitely understand how important clear communication is. We appreciate you bringing this to our attention and will work to improve our notification processes. Your feedback is invaluable, and we hope to provide a better experience in the future. Thank you for sharing your concerns.

Posted 15 hours ago

“I did not like this service. I ordered one French product; a different product arrived by courier. The company had even swapped the item on my order history. By emailing them, they agreed to take back the incorrect product. The experience was a waste of my time.”

Helpful Report

Posted 1 day ago

We're truly sorry to hear about the mix-up with your order. It's a mistake by the packing team and you should have been contacted before any swap was made. It's frustrating to receive the wrong product, and we understand how that can waste your time. Your feedback is important, and we'll work to improve our processes. Thank you for sharing your experience.

Posted 15 hours ago

“Always a great selection of food and toiletries. Love being able to buy food without having to go over to France-definitely a bonus with the new import laws.”

Helpful Report

Posted 2 days ago

Merci infiniment for your fantastic review! We’re thrilled to hear that you appreciate our selection of food and toiletries. It’s wonderful to know that the new import laws have made shopping easier for you! Your support means a lot to us, and we can't wait to welcome you back soon! À très bientôt! ✨

Posted 1 day ago

“The Cassoulet "La Chaurienne " was bought sometimes ago and was ecellent. The exact tasta especially with " la saucisse de Toulouse " which make the cassoulet a reference. Keep the originals available as we appreciate the products you are selling.”

Helpful Report

Posted 3 days ago

Merci beaucoup for your fantastic review! We’re thrilled to hear that you enjoyed our Cassoulet "La Chaurienne" and that the "saucisse de Toulouse" added to the experience. Your appreciation for our original products means so much to us! We can’t wait to serve you again soon! À très bientôt! ✨

Posted 2 days ago

“Good selection of goods and very good service. Fast delivery too.”

Helpful Report

Posted 4 days ago

Merci beaucoup for your kind review! We’re so happy to hear that you found our selection appealing and that our service met your expectations. It’s wonderful to know you experienced fast delivery too! Your satisfaction means a lot to us, and we look forward to welcoming you back soon! À très bientôt! ✨

Posted 3 days ago

“Items were lovely speedy delivery good price lots of choice”

Helpful Report

Posted 5 days ago

Merci beaucoup for your wonderful review! We're delighted to hear that you loved our items, found the delivery speedy, and appreciated the great selection at good prices. Your satisfaction is our goal, and we look forward to serving you again soon! À très bientôt! ✨

Posted 4 days ago

“No instructions in English for the Matterhorn fondue”

Helpful Report

Posted 5 days ago

We're sorry to hear that you faced issues with the instructions for the Matterhorn fondue. We understand how important it is to have clear guidance. Please contact sales@frenchclick.com and they can help with this if you still need it.

Posted 4 days ago

“Very easy to order from your website and kept updated when items would be delivered”

Helpful Report

Posted 1 week ago

Merci beaucoup for your lovely review! We're delighted to hear that you found our website easy to navigate and appreciated the updates on delivery. Your satisfaction is our top priority, and we can’t wait to serve you again soon! À très bientôt! ✨

Posted 4 days ago

“I did not finalize my order since it was ridiculous to pay over 50 euros for delivery on top of a simple 42 euro order for seasoning. Brexit can keep their brexit insane prices.”

Helpful Report

Posted 1 week ago

We completely understand your frustration regarding the delivery costs. Shipping to the EU can be quite expensive in this era. Your feedback is important to us, and we always aim to provide value for our customers. We hope you’ll consider us for future purchases!

Posted 1 week ago

“I think canned food in France is often superior to ours but forgot to try it again when I was staying in self-catering in Lyon. Too many delicious options. So, once home in UK, I went online and found French Click.. Ordering was simple and the postage was cheaper than I expected. The cans arrived within a few days and are stacked happily in the larder. I've only tried the Sauce Béarnaise (in a glass jar) so far and it certainly perked up my poached salmon. The cans are reputable brands so I don't anticipate any disappointment with them. Thank you, French Click.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our ordering process simple and that your canned goods arrived quickly. It's great to know that the Sauce Béarnaise elevated your dish! We appreciate your support and can't wait for you to explore more of our delicious options. À très bientôt! ✨

Posted 1 week ago

“Excellent service. Will use this company again.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your fantastic review! We're so pleased to hear you enjoyed our service. Your support means a lot to us, and we can't wait to welcome you back for your next order! À très bientôt! ✨

Posted 1 week ago

“Very happy to have discovered your company has products I enjoy.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your wonderful review! We’re so glad to hear that you discovered our products and that you enjoy them. Your support means the world to us! We look forward to serving you again soon! À très bientôt! ✨

Posted 1 week ago

“Prompt and efficient service. Product delivered as ordered.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you experienced our prompt and efficient service, and that your product was delivered just as you ordered. Your satisfaction is incredibly important to us, and we look forward to serving you again soon! À très bientôt! ✨

Posted 1 week ago

“Very good website, good to choose and order on. Quick delivery, I was impressed.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your glowing review! We're thrilled to hear that you found our website easy to navigate and appreciated the quick delivery. Your satisfaction is our priority, and we look forward to serving you again soon! À très bientôt! ✨

Posted 1 week ago

“Professional service , kept updated ,item reasonably priced considering I can usually only purchase in Belgium .”

Helpful Report

Posted 1 week ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our service professional and appreciated the updates throughout your order. It's great to know that we could provide you with reasonably priced items, especially given the challenges of purchasing in Belgium. Your support is invaluable to us, and we can't wait to welcome you back soon! À très bientôt! ✨

Posted 1 week ago

“Food, including jars, arrived safely and well wrapped. Very happy with the choices of delivery, this was a great feature. Dates were long shelf life dates, however fresh food had a much shorter date life (which was to be expected due to being fresh produce). Would definitely order again!”

Helpful Report

Posted 1 week ago

Merci infiniment for your fantastic review! We're so pleased that your food arrived safely and well wrapped, and that the delivery options worked well for you. We appreciate your understanding regarding the shelf life of our fresh produce. Your satisfaction is our top priority, and we can't wait to serve you again! À très bientôt! ✨

Posted 1 week ago

“Very good products and good value too.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your wonderful review! We’re delighted that you find our products to be of great quality and value. Your support means the world to us, and we're committed to bringing you more of the best from France. Looking forward to your next visit! ✨

Posted 1 week ago

“Much appreciated opportunity to buy French produce in this country. I have bought William Saurin Tartiflette and been very pleased with it. It provides two portions which can be eaten over two days if kept in the fridge. Long may they continue to thrive.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your lovely review! We're delighted to hear that you appreciate the opportunity to indulge in French produce here. It's fantastic to know that you enjoyed the William Saurin Tartiflette and that it provided you with two delicious portions. Your kind words inspire us to continue bringing the best of France to our customers. We look forward to your next visit! À bientôt! 🍽️✨

Posted 1 week ago

“Terrible service”

Helpful Report

Posted 2 weeks ago

We’re really sorry to hear about your experience with our service. Unfortunately there were some unexpected issues getting all the stock for your order before the Easter weekend. This isn’t the level of quality we strive for, and your feedback is valuable to us.

Posted 2 weeks ago

French Click is rated 4.7 based on 10,288 reviews