French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,188 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 26th November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was the first time I was ordering from French Click but I will certainly do it again ..... a perfect taste of France !”

Helpful Report

Posted 3 months ago

Thanks for the feedback and 5 star rating. We're very delighted you'll be ordering again and we delivered a perfect taste of France!

Posted 3 months ago

“Thank you French Click, after living in France for many years, you enable me to purchase things that I miss from France and cannot get in England.”

Helpful Report

Posted 17 hours ago

“Great service to buy some French products that I can't find anywhere else!”

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Posted 19 hours ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you found the French products you were looking for with us. It's our pleasure to provide the unique items that can be hard to find elsewhere. Your support means a lot, and we look forward to serving you again soon!

Posted 18 hours ago

“Very good service”

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Posted 2 days ago

Merci beaucoup for your kind review! We're delighted to hear that you were satisfied with our service. Your support means a lot to us, and we can't wait to serve you again in the future!

Posted 1 day ago

“Hunkydory!”

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Posted 3 days ago

Merci beaucoup for your delightful review! We're absolutely thrilled to hear that you loved your experience with us. Your enthusiasm brightens our day, and we’re proud to have met your expectations. We look forward to serving you again very soon!

Posted 1 day ago

“I came to this online supermarket because I needed some specific ingredients for some French recipes. I found most of what I was looking for and even got some yogurts/cookies that I love when growing up in France. The only tiny downside was that one of my items was not in stock and so not added to my delivery (I was not charged for it of course). I know that more than likely it is not possible to replace out of stock items with something else but it would have been nice to know beforehand that the item was not in stock to order something else instead. I will be back for sure as the delivery fee is more than reasonable and the products were overall great.”

Helpful Report

Posted 4 days ago

Merci beaucoup for your fantastic review! We're so pleased to hear that you found most of the specific ingredients you were looking for, as well as some nostalgic favorites from your childhood in France. We apologize for the inconvenience of the out-of-stock item and appreciate your understanding. Your feedback is invaluable, and we'll certainly take it into account to improve our service in the future. We look forward to welcoming you back soon for more delightful shopping experiences!

Posted 1 day ago

“Very quick and fast delivery thanx”

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Posted 5 days ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you experienced quick and fast delivery. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to serving you again soon!

Posted 5 days ago

“Package arrived timely and wrapped very well!”

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Posted 6 days ago

Merci beaucoup for your fantastic review! We're delighted to hear that your package arrived on time and was wrapped so well. Customer satisfaction is our top priority, and it's wonderful to know we met your expectations. We can't wait to serve you again soon!

Posted 5 days ago

“Top quality cheese wrapped very nicely with an ice pack. Quick delivery. Great website”

Helpful Report

Posted 6 days ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you enjoyed our top-quality cheese and appreciated the careful packaging and quick delivery. Your satisfaction means the world to us, and we're glad you had a great experience with our website. We can't wait to serve you again soon!

Posted 5 days ago

“I haven't tried them yet but I will say that the use by date was the day following after I received them. Very short dates on both packs. Thank you. I've had to freeze them.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your review! We appreciate your feedback regarding the use by date. We understand how important it is to have products that you can enjoy without rushing. Freezing them is a great option! If you have any further concerns, feel free to reach out to us. We hope you enjoy your items soon!

Posted 1 week ago

“I really love this shop.”

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Posted 1 week ago

Merci beaucoup for your lovely review! We're so happy to hear that you love our shop. Your support means the world to us, and we can’t wait to see you again soon for more of your favorite products.

Posted 1 week ago

“Really lovely products. Quickly and safely delivered. Ordered from this great seller many times and will order again soon!”

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Posted 1 week ago

Merci beaucoup for your fantastic review! We're delighted to hear that you love our products and appreciated the fast and safe delivery. Your repeated support means so much to us, and we can’t wait to serve you again soon! À très bientôt!

Posted 1 week ago

“As a long term customer I am generally satisfied buying products from French click, however I am disappointed about the expiring date on products ( biscuits) When buying more than a dozen of biscuits it is to last long. You should not expect us to finish it within a few days. My delivery was on the 16 /01/25 but the expiry date is the 31/01/25 which too short to consume. So for me it will make more sense to give a customer products with a longer expiring date if they buy a lot of products of the same category. And those who buy a few products ( cake , biscuits) with a shorter expiry date.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your thoughtful review! We truly appreciate your long-term support and are glad to hear that you generally enjoy our products. Very sorry about the short dated item, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to sort out a replacement, credit or refund for you for the items with a short date.

Posted 1 week ago

“Excellent selection and delivery service!”

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Posted 1 week ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you enjoyed our selection and found our delivery service to be excellent. Your feedback is incredibly important to us, and we can't wait to serve you again soon. À très bientôt!

Posted 1 week ago

“The products I ordered were delivered on the date promised, and were of the high quality I remembered from my time working in France. I will certainly return to French Click for more purchases.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your wonderful review! We're thrilled to hear that your order was delivered on time and that the quality met your expectations from your time in France. Your satisfaction means everything to us, and we look forward to welcoming you back for more delightful purchases in the future. À très bientôt!

Posted 1 week ago

“Excellent products, carefully packaged when shipping, very good communication when I needed to change delivery day and the fridge items had good dates on them as well. Highly recommend.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your excellent review! We’re thrilled to hear that your products arrived carefully packaged and that our communication was helpful for you. It's great to know you appreciated the quality of our fridge items as well! Your recommendation means a lot to us, and we look forward to serving you again soon. À très bientôt!

Posted 1 week ago

“Everything was perfect with my purchase. Received my cheese the next day, packaged really well with freezer bags to keep the cheese cool. Also a lot cheaper than in the supermarket (if you can get it!). Will definitely be ordering from this Company again x”

Helpful Report

Posted 1 week ago

Merci beaucoup for your fantastic review! We’re absolutely delighted that everything went perfectly with your order and that you received your cheese so quickly and well-packaged. It's wonderful to hear that you found our prices appealing! We can't wait to welcome you back for more delicious treats. À très bientôt!

Posted 1 week ago

“Great product range, delivery reall quick and well packaged.”

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Posted 1 week ago

Merci beaucoup for your amazing review! We’re delighted to hear that you enjoyed our product range and that your delivery was quick and well-packaged. Your satisfaction means the world to us, and we can’t wait to have you back for more great finds. À très bientôt!

Posted 1 week ago

“Very good service. Everything went as plan”

Helpful Report

Posted 1 week ago

Merci beaucoup for your wonderful review! We’re so pleased to hear that everything went as planned and that you received a great service from us. Your satisfaction is our priority, and we look forward to assisting you again soon. À très bientôt!

Posted 1 week ago

“Wow what a find. I ordered my the items I always buy in France from French Click amd they arrived within a couple of days. I'll be buying again soon.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your wonderful review! We’re thrilled to hear that you discovered French Click and that your items arrived so quickly. We take pride in delivering a taste of France to your doorstep, and we can’t wait to serve you again soon. À bientôt!

Posted 1 week ago

“Great customer service (Audrey) which helped me to get my order shipped to the USA.”

Helpful Report

Posted 1 week ago

Merci beaucoup for your fantastic review! We're thrilled to hear that Audrey provided you with great customer service and that your order was shipped all the way to the USA. Your feedback is invaluable to us, and we’re here to help whenever you need. We look forward to your next visit!

Posted 1 week ago

French Click is rated 4.7 based on 10,188 reviews