Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,665 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rezerwacja dobrze, 7 dni czekaliśmy na odpowiedz. Hiszpanie nie nadają sie na system rezerwacji.”

Helpful Report

Posted 1 month ago

Dziękujemy za komentarz. Przepraszamy za opóźnienie w odpowiedzi na rezerwację. Nasz zespół pilnie pracował nad potwierdzeniem z operatorem promu, który niestety komunikuje się głównie za pośrednictwem poczty elektronicznej. Ten proces e-mailowy, bez możliwości kontaktu telefonicznego, spowodował wydłużenie czasu oczekiwania. Rozumiemy, że było to uciążliwe i dziękujemy za cierpliwość.

Posted 1 month ago

“Freightlink but me on waiting list when the ferry was empty, shame on you , I had to let my customers down . I booked with Stenaline and had no problem sailing on the next trip.”

Helpful Report

Posted 1 month ago

Unfortunately we are unable to find your exact booking from the information provided. Standby/waiting list bookings are part of our standard procedure and the ferry operator provides us with very limited availability information. Our customer service team are constantly working to confirm bookings that are on standby. Sincere apologies for any inconvenience caused.

Posted 1 month ago

“Took payment for a return trip before confirming both were available, outbound journey was not available but they booked return journey and then charged me an admin fee when I needed to cancel. Also unable to provide receipts for any of it.”

Helpful Report

Posted 4 months ago

Hi Jamie, we have forwarded your feedback to the relevant team and have been advised that one of our experts will be contacting you shortly in order to resolve any issues.

Posted 4 months ago

“They took a booking from us for a crossing that doesn’t take private cars. When we arrived at the port they couldn’t believe we had been allowed to book it and said even if they had space they couldn’t take us.”

Helpful Report

Posted 5 months ago

Good morning, unfortunately we do not accept passenger vehicles as we are a freight solutions business. When placing your booking, you stated that your vehicle was a van. We tried to contact you to let you know that there was no availability on the sailing but you did not respond. Regards, Freightlink

Posted 5 months ago

“the assistance was so bad and i have waited so much long for the confermation of the ferry”

Helpful Report

Posted 6 months ago

Hello, unfortunately, due to the high demand for these routes during this time of year, there were some initial challenges in securing a reservation on the same day of your request. However, our Freightlink team was able to confirm your booking with the ferry operators the following morning. As soon as the confirmation was received, we immediately notified you, We have received a notification that you were able to make the departure on time.

Posted 6 months ago

“Japcă la drumul mare. Consultantul dv. Bogdan mi-a oferit pe ruta Igumenitsa-Brindisi o trecere prețul de 850€ pentru un camion de 11m lungime, în condițiile în care altā firmă mi-a dat un preț de 430€! Dezamăgitor!”

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Posted 7 months ago

Ne pare rău să aflăm că nu sunteți mulțumit de prețul acestei rute. Din păcate, nu suntem în măsură să vă oferim același tarif.

Posted 7 months ago

“I went online, was offered various sailing times, booked my vehicle on and paid the money, only to be told later that the booking was on standby, and they couldn't guarantee a sailing!! Happy to take the money and offer bookings, but couldn't promise a sailing! I had to cancel and went Stena line instead, totally different experience, easy to use l, helpful team and more importantly I got tye sailing I needed...”

Helpful Report

Posted 8 months ago

We are sorry to hear you were unable to make your ferry booking with us on this occasion. Unfortunately the ferry operator could not confirm your booking when we contacted them. A full refund will be processed. Sincere apologies for the inconvenience caused.

Posted 8 months ago

“Very slow to respond to an online request. We made booking request for urgent shipping booking. Never got any response, after making call next morning discovered that email adress where we got booking request, not been even Monitored by booking request team. Ended up using their competitors to get out sailing confirmed.”

Helpful Report

Posted 9 months ago

Hello Andy, We’re really sorry to hear about the lack of clarity with your booking. We have been informed that the paying link had been sent out right after your booking had been confirmed, however no payment had been issued. Training has now been provided to our customer service team to make sure that all the booking confirmations are being clearly communicated. This should prevent any confusion when using our service in future.

Posted 9 months ago

“Romanian Team have a very poor communication , very unprofessional...drop trailer today -Sailing in 2 days”

Helpful Report

Posted 11 months ago

We're very sorry to hear that your recent sailing was cancelled. Please keep in mind that open tickets require check-in for confirmed sailing times. Our customer service team have in contact with you by email and phone to assist you with your queries. Unfortunately, the cancellation of your sailing was due to unforeseen technical issues with the ferry, which are out of our control. Ferry operators prioritize the safety of our passengers and crew, and these technical issues necessitated the cancellation, and rescheduling your trip for a later sailing.

Posted 11 months ago

“it was actually really poor service”

Helpful Report

Posted 1 year ago

Dear Susan, thank you for your feedback. We understand that the original booking was not confirmed due to the lack of availability on the ferry. Unfortunately space availability is handled by the operator and we are not informed of this until we request the booking. Our team contacted you in order to talk about other possible options, however none of them seemed compatible with your needs at that moment.

Posted 1 year ago

“When requesting the price I clearly stated the number of drivers and had received an offer of £380. After a week time I was charged another £105 because of the additional driver surcharge. From the beginning of the request I had informed the number of the drivers so why after a week you charged me another money? It sounds as a fraud so I am going to dispute it through my bank. Absolutely shocking. I taught to be a regular customer for this company as I am doing this route once per week but unfortunately I will have to search more trustworthy company.”

Helpful Report

Posted 1 year ago

We are very sorry to hear about the issues during your booking with us. Your Personal Account Manager is currently looking into the matter as a priority and will be in touch with you shortly.

Posted 1 year ago

“Same mistakes every time the service does not improve”

Helpful Report

Posted 1 year ago

Hi Robin, we are sorry to hear that you have not had a positive experience with us. Our team are working hard to get to the root cause of the issue and to help resolve the situation for you

Posted 1 year ago

“Booked at 11 o'clock and pass at 14:00.I call the Office to change my booking earlier,they promise me I can pass at 12:00.I've been told that I will received a text msg with the New comfirmation,they never did.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you did not have a positive experience booking with us on this occasion. Unfortunately, we do not have any records of you calling us to amend your booking to an earlier sailing, and there was no confirmation made for a 12:00 sailing. When you placed your booking the day beforehand for 11:00, there was unfortunately no available space on this sailing. The next available space was for 14:00. Our customer service team tried to call you to inform you of this immediately after your booking was placed, but no one picked up the phone. Customer service then tried to email you to inform you of the situation, and to get your confirmation regarding whether a 14:00 sailing would be satisfactory, but we received no response to this email. Unfortunately, as we were awaiting your response, we were unable to take any further action until hearing back from you. If you would like to discuss your booking further, please contact our customer service team

Posted 1 year ago

“Zero Stars given (one because I had to) Terrible Company Terrible Website Terrible Booking system Terrible Customer Service Have cost me an absolute fortune in fees and overtime costs No feeback on complaints No help given Compensation required”

Helpful Report

Posted 1 year ago

We are sorry to hear you are not happy with our service. Unfortunately there was no space available on the Wightlink sailing you booked (and that we then requested from Wightlink) and therefore alternative sailings were offered. We do not have the authority with Wightlink to 'bump' other customers from the sailing as you requested. Wightlink do not provide live space availability to agents therefore we are unable to show this on our website. As is the case for all bookings where space is not available, a refund will be provided if you do not use one of the alternatives we have offered. We are sorry for the inconvenience caused.

Posted 1 year ago

“Hello We work with heavy trucks. When we ask for a reservation, if it is not confirmed, we cannot send the truck to the port. Better post a payment link when you have a safe place to upload. Now I pay first and then wait for you to refund my money. That's not ok”

Helpful Report

Posted 1 year ago

We are sorry to hear that you did not have a positive experience with us on this occasion. Unfortunately, some ferry operators' systems do not automatically approve bookings. Because of this, your booking went to the waiting list to await confirmation. We have received your cancellation, and your refund request is currently being processed with our accounts department. If you would like to discuss your booking further, please contact our customer service team

Posted 1 year ago

“Pretty disappointed with Freightlink, took payment and then couldn’t get me on a crossing for the outbound - this was around 2 weeks away. When asking for an alternative, it seemed too much effort to contact the port and had a smug tone when that came back as full. Also couldn’t confirm the return Journey as it wasn’t close enough to the time (only 3 days after the outbound) I can’t imagine what time window you have to book to get the crossings you actually want confirmed? Overall not the best customer service experience this time. Have used Freightlink before and they were helpful, but the members of staff I spoke to this time spoke with a tone they made me feel like I was wasting their time. No apologies, no effort and not staff I would be happy hiring.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us on this occasion. This is one of the busiest times of the year for the freight industry. Because of this, it can be a challenge to find enough space on board the ferry. Unfortunately, the operator was unable to accommodate your booking as they had no availability left. A member of our customer service team explained this to you and then contacted the operator directly to see if there was any way to secure a space. We also offered you several alternative routes, but unfortunately these were not suitable for your needs. We will take your comments onboard and will use this to improve our service in future. Thank you again for your feedback.

Posted 1 year ago

“Die Buchung war nicht einfach und viel zu teuer. An der Fähre haben wir festgestellt, daß wir mehr als das Doppelte bezahlt haben zum regulären Preis. Außerdem musste am Check in das Ticket nochmal händisch ausgestellt werden.”

Helpful Report

Posted 1 year ago

Hallo Michael, vielen Dank für Ihr Feedback. Obwohl wir Ihre Buchungsanfrage sofort an den Betreiber weitergeleitet haben, haben wir leider nicht sofort eine Antwort von CalMac erhalten. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie sich in Zukunft wieder für uns entscheiden.

Posted 1 year ago

“Dreadful customer service, wrong information on booking confirmation has caused us huge problems this morning and a vehicle stranded on the Isle of Wight, rude and professional staff in particular Patrick.”

Helpful Report

Posted 1 year ago

Dear Mr Gordon M B Thomas, We are sorry to hear that you did not have a positive experience with us on this occasion. Due to busy summer traffic on Isle of White sailings, it can be difficult to find availability, particularly at short notice. We emailed you yesterday to inform you that the next available crossing was at 11.40am the following morning, and we also left a note next to your booking number. When you called our customer service team on the phone this morning, you spoke to a member of our team in an extremely inappropriate manner. Unfortunately, while Patryk tried to help you, we were unable to support you further as you did not provide us with your booking number when asked to do so. We then contacted you again earlier today to try to discuss the situation. At Freightlink, we always try to help our customers through the booking process, but we cannot do this if you do not provide us with the necessary information. If you have any further questions, please contact us at hello@freightlink.co.uk. Best regards, Erin from Freightlink

Posted 1 year ago

“Credit Card charged, although no booking could be executed, since the ferry was full. No refunding even after 10 days. Additional costs due to unjustified payment in foreign currency.”

Helpful Report

Posted 1 year ago

Thank you for your review. We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, we were unaware that the sailing was full until after you had made your booking. Our team then made you aware of this as soon as we knew, but due to an internal miscommunication on our end there was a delay in processing your refund. We apologise for the inconvenience that this has caused and will be taking the necessary steps to ensure that this does not happen again. Your refund has been approved and should be with you soon. If you have any more questions, please don’t hesitate to contact us at hello@freightlink.co.uk . Best regards, Erin from Freightlink

Posted 1 year ago

“Al momento non ho nessuna conferma di prenotazione nonostante abbia pagato la tratta”

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Posted 1 year ago

Buongiorno, La sua prenotazione si trova in lista di attesa, putroppo a causa del traffico stagionale si trova piu difficolta del solito nella conferma di certe prenotazioni con pochi giorni di anticipo.

Posted 1 year ago

Freightlink is rated 4.8 based on 2,665 reviews