Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,633 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,633 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exellent ....cant fault you ...thankyou”

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Posted 5 years ago

Hi Chad, thank you for your review. We are glad to hear you found us to be excellent and look forward to seeing you again soon.

Posted 5 years ago

“verry good”

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Posted 5 years ago

Hi Radu, thank you for your review. We are glad to hear you found us to be very good and look forward to seeing you again soon.

Posted 5 years ago

“Friendly and efficient telephone support. My very first booking with Freightlink and definitely not the last. Thank you very much!”

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Posted 5 years ago

Hi Manasse, thank you for your review. We are glad to hear you found our sales and customer service to be so friendly and easy to talk to, we are glad we could make your first booking as straightforward as possible and we look forward to seeing you again soon.

Posted 5 years ago

“Thank you to Paul Clarkson Jones for the great service in helping to arrange our ferry travels. First Class service and great communication. A credit to your team.”

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Posted 5 years ago

Thank you for your review, we are glad to hear you found our communication and service to be top notch and you had such a great experience with our sales team, we look forward to seeing you again soon.

Posted 5 years ago

“Paul Clarkson Jones is a credit to your team, Professional and helpful, I have made 2 last minute bookings no problems, I know who I will be in touch with for future bookings.”

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Posted 5 years ago

Hi Claire, thank you for your kind review! We are glad to hear you have had such a great experience with our sales team and found them to be professional and helpful and we were able to help you out at the last minute. We will pass on your comments to Paul and look forward to seeing you again soon.

Posted 5 years ago

“Absolut proffesionel und sehr freundlich. Danke gerne wieder. U. Beyer”

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Posted 5 years ago

Vielen Dank für Ihre freundlichen Kommentare.

Posted 5 years ago

“Bought ticket then got a phone call after I paid for it to say that they couldn’t guarantee Place”

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Posted 5 years ago

We're sorry that your booking was unavailable. Unfortunately, this route is operated by a freight-only vessel with very limited space and the operator could not confirm the booking. It is also particularly busy in the evenings. Alternatives were offered by our customer service team. Sincere apologies for any inconvenience caused.

Posted 5 years ago

“EXCELLENT WEB SITE EASY TO USE VERY HELPFUL GOOD VALUE FOR MONEY”

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Posted 5 years ago

Thank you for your kind comments. Good to hear you had a great experience on our website.

Posted 5 years ago

“too expensive”

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Posted 5 years ago

We are sorry to hear you are unhappy with the price. This is an expensive ferry route and unfortunately we are unable to offer a better price for single trips.

Posted 5 years ago

“The manners on the phone could be better p”

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Posted 5 years ago

We're sorry to hear you were unhappy with the manner of the person you spoke to on the phone. We pride ourselves on the quality of customer service we provide. Your feedback has been sent to our team for investigation.

Posted 5 years ago

“Easy and good app to use second time I have used it”

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Posted 5 years ago

Thank you for your kind comments John. Much appreciated.

Posted 5 years ago

“Very good job”

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Posted 5 years ago

Thank you very much. Glad to hear you had a good experience with us.

Posted 5 years ago

“Altid venlig og god service”

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Posted 5 years ago

Tak for dine venlige kommentarer, Kurt. Glad for at høre dig havde en stor oplevelse med os.

Posted 5 years ago

“Used the app, extremely easy, and the back up is always top class!”

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Posted 5 years ago

Hi Chris, thank you for your review. We are glad to hear you have found our app so easy to use and that we have been able to provide you with our great customer service. We look forward to seeing you again soon.

Posted 5 years ago

“not only is the service very hands on and face to face so to speak but they really understand the demands and stress of freight transport and the total reliance on getting the right ferry booked at the right time so you can be where you need to be and when you need to be there! For me the biggest plus is the fact that they communicate with you and never leave you in the dark if for example a certain ferry route is a difficult one for availability etc... by communicating and constant update emails etc it really reduces the stress of a fleet manager... so for me its thumbs up high for this company!!! wouldnt use any other thats for sure... cheers”

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Posted 5 years ago

Hi Peter, thanks for the review. We are glad to hear you're so satisfied with our customer service and communication, we really do our best to keep the customer up to date with any changes and offer any knowledge we have to make sure you have the best experience possible. We look forward to seeing you again soon.

Posted 5 years ago

“Was quoted £380 for a Heysham to Douglas trip. This was passed on to my customer and accepted by them. Then I had a call from Ivan to inform me that there was an additional £30 each way to be added to the price. As I had already quoted and received acceptance I had no choice but to absorb that money myself. In future, will deal with the ferry companies direct.”

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Posted 5 years ago

Sincere apologies for this pricing error. A refund of the additional charges is being processed. We have now corrected this mistake so that it doesn't happen in future.

Posted 5 years ago

“Fast, precise job! Great thanks a lot!”

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Posted 5 years ago

Hi Csaba, we are glad to hear we could be fast and precise for you and look forward to seeing you again soon

Posted 5 years ago

“So easy to use and quick to book last min routes”

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Posted 5 years ago

Thanks for your kind review. Glad to hear we were able to sort your booking at short notice.

Posted 5 years ago

“Very keen to help no matter what. Great customer service and account opened within 24hrs. Website super easy to use which is always a benefit. Looking forward to using this service more. Thanks Freightlink :-)”

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Posted 5 years ago

Hi Debbie, thank you for your review. We are glad to hear you found our staff to be helpful and attentive and we were able to open an account for you quickly. We look forward to seeing you again soon!

Posted 5 years ago

“Really efficent! No other company was able to solve the problem of my trip in so short time.”

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Posted 5 years ago

Hi Annalisa, thank you for your review. We are glad to hear we were so efficient in dealing with your requests and that we could beat out the competition in this way! We look forward to seeing you again soon.

Posted 5 years ago

Freightlink is rated 4.8 based on 2,633 reviews