Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,593 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, patient and fast!!!”

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Posted 2 years ago

Thank you, Nikola. Have a great day.

Posted 2 years ago

“Always good service and helpful”

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Posted 2 years ago

Thank you for your review. Look forward to helping you again soon.

Posted 2 years ago

“Excelent.”

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Posted 2 years ago

Thank you for your review.

Posted 2 years ago

“Ivan at Freightlink was very very helpful. What looked like a mountain of complicated Import paperwork was resolved calmly and efficiently in under 10mins. Superb customer understanding and exemplary service.”

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Posted 2 years ago

Thank you for your kind comments about Ivan. Good to hear we solved your customs declaration issues. Have a great day.

Posted 2 years ago

“Talin -helsinki”

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Posted 2 years ago

Thank you.

Posted 2 years ago

“Found Freightlink by "accident". Absolutely brilliant & considerably cheaper than other places to book ferries. Customer services staff so helpful & pleasant to deal with.”

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Posted 2 years ago

Thank you for your review, Una. Great to hear you were pleased with our prices and service. Look forward to helping you again soon.

Posted 2 years ago

“Excellent and straight forward service.”

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Posted 2 years ago

Thank you for your review. Have a nice day.

Posted 2 years ago

“I missed the email confirmation.”

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Posted 2 years ago

Unfortunately, the booking office for this operator was closed when the booking was made. They also do not process bookings for this far in advance over the weekend. The customer was advised of this on Saturday and offered a full refund but did not want it. The booking request will be made this morning and we will send you the confirmation asap.

Posted 2 years ago

“I am very dissapointed. You havent done your job corectly last time. Lost 7 hours by your mistake.”

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Posted 2 years ago

We are sorry to hear you are unhappy with your booking. It appears you did not send us the dangerous goods note for your hazardous goods and therefore we could not check whether your goods would be accepted or not. Your load was then refused by Eurotunnel Freight. As per your request, we transferred your booking to DFDS, who approved your load. This was the cause of the delay. We must receive your dangerous goods note at the time of booking.

Posted 2 years ago

“Lukasz at Freight Link went above and beyond sorting out information for HMRC on our behalf (an unfortunate incident which was no-one's fault) to enable us to get onto the evening Hull to Rotterdam ferry. They answered our call straight away and immediately started to sort out the problem. Without their help we would not have made the ferry and we would then not have been able to attend a customer site as planned. This support means a lot to us as we are a smaller company and Freight Link have given us that next level of support through the brexit changes. Thanks once again to all at Freight Link, we would not have done it without them.”

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Posted 2 years ago

Thank you for your amazing review. Lukasz is an amazing member of the customer service team and works hard to solve every problem. We will certainly pass on your praise. We look forward to helping you again soon.

Posted 2 years ago

“Profesionálové, na které je možné se spolehnout.”

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Posted 2 years ago

Thank you Štefan. Have a nice day.

Posted 2 years ago

“Very fast, polite and correct”

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Posted 2 years ago

Thank you Georgi. Glad we could help.

Posted 2 years ago

“Great team! Everything goes fast and they are always ready to help!!!”

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Posted 2 years ago

Thank you, Boris. Glad to hear you had such a positive experience with our team. Have a great day.

Posted 2 years ago

“Convenient service, good prices”

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Posted 2 years ago

Thank you. Have a nice weekend.

Posted 2 years ago

“super easy to book”

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Posted 2 years ago

Thank you for your review. We are glad to hear you had an easy booking experience.

Posted 2 years ago

“This is such a helpful company. Everyone is happy and willing to help with whatever the situation. Also when a ferry is cancelled or you have a last minute change no matter what time they will try their best to accommodate. We have recently just done our first collection from the EU since Brexit and the paperwork has been a nightmare, Freightlink took the time to go through and help me sort this out to make sure our driver had no issues at the port.”

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Posted 2 years ago

Thank you so much for your review, Sophie. Our team really do go the extra mile to try and make sure your booking is as perfect as it can be. The changes since Brexit have been difficult for everyone, so we appreciate your kind comments about the service you received. We look forward to seeing you again soon.

Posted 2 years ago

“They were really helpful.”

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Posted 2 years ago

Thank you for your review. Have a great day.

Posted 2 years ago

“Totul este rapid si sigur, de fiecare data cand fac o rezervare”

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Posted 2 years ago

Mulţumesc mult!

Posted 2 years ago

“It continues to work perfectly even with the newly introduced customs procedures 👍”

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Posted 2 years ago

That's great to hear. Thank you, Mező.

Posted 2 years ago

“PROFESSIONALISM”

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Posted 2 years ago

Thank you Irena.

Posted 2 years ago

Freightlink is rated 4.8 based on 2,593 reviews