Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,662 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A professional team through and through. They have been a significant help to our small business navigating the constant Brexit rule changes. Competitive and quick to answer all our questions.”

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Posted 2 years ago

Hi Mark, thank you for leaving us a review! At Freightlink, we work hard to create solutions that simplify the process of transporting freight. Our team is dedicated to offering the best service to all our customers, and we are thrilled that you have had a good experience with us. We look forward to working with you in the future!

Posted 2 years ago

“Szybko prosto i bezproblemowo. Wróciłem po dłuższej przerwie i wszystko nadal przebiega bezproblemowo. Frightlink daje radę 💪👍”

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Posted 2 years ago

Dziękuję za recenzję

Posted 2 years ago

“Very easy to use. Our first job out of the UK for 2 years. Here's to many more.”

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Posted 2 years ago

Thanks for the review, Robin. Glad we could help. We're looking forward to working with you in the future!

Posted 2 years ago

“Sehr unkompliziert,sehr freundlich am Telefon,alles bestens,immer wieder”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung

Posted 2 years ago

“Rezerwacja anulowana, bo prom pełny. Pieniądze z karty pobrane i już ponad 24h nie zostały zwrócone.”

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Posted 2 years ago

Unfortunately, the ferry sailing was full and we are not notified of this by the operator until after the booking has been placed. This is beyond our control. A refund has been processed. Depending on your bank, this can take up to 5 working days. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“It was a very positive experience. The website was easy to navigate. Booking was made and we had the confirmation later the same day.”

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Posted 2 years ago

Hi, Terri. Thanks for leaving us a review! Our digital team works hard to make sure that our website runs smoothly, and we're happy to hear that you found it easy to navigate. At Freightlink, we're always here to help make the process of booking your freight ferry tickets as simple as possible. Have a great day!

Posted 2 years ago

“Great service and very professional. They helped me with my request and found alternate routes to accommodate our drivers.”

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Posted 2 years ago

Hi, Charlie! Thank you for your review. We're always here to help. Have a great day!

Posted 2 years ago

“Alles perfekt Sehr freundlich”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung

Posted 2 years ago

“Very supportive and helpful . Made the process easy”

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Posted 2 years ago

Morning, Rebecca! Thanks for leaving us a review. We're glad you had a good experience with us. Our main priority is always providing the best possible service for our customers, and making the process of booking your freight ferry ticket as simple as it can (and should) be. We hope to continue working with you in the future. Have a great day!

Posted 2 years ago

“It was a first trip travelling VP Freight and I appreciated being able to speak to a real human being quite easily when I wasn't quite sure what to do re. loading documents to the Port Pass. Once you know how the website works it's ok, but it could be a little more clear for first time users. Overall very pleased.”

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Posted 2 years ago

Hi Gilli, thanks for leaving us a review! Making sure each of our customers can get personal support from their dedicated account manager is extremely important to us. As our industry changes and we continue to learn, unlearn, adapt and grow, we take all the feedback we receive and use it to help us improve our services so that we can better help our customers. We are pleased that you had a good experience with us, and will pass your feedback on to the team. Have a great day!

Posted 2 years ago

“Very help full”

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Posted 2 years ago

Thanks for your review, Alistair! We are glad you had a good experience with us.

Posted 2 years ago

“Booking the ferry was easy. Arranging the paperwork is something else altogether as Freightlink assumes that everyone knows everything about the necessary paperwork (as well as what all of the abbreviations mean), this is fine if you're an international courier but not if you have never transported good before.”

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Posted 2 years ago

Hi, Leonard. We are sorry to hear that you struggled with the customs requirements. Our team works really hard to try and make the process as simple as possible for our customers - however, some customs knowledge is required.

Posted 2 years ago

“Sprawnie, szybko, full serwis. Polecam.”

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Posted 2 years ago

Dziękuję bardzo

Posted 2 years ago

“Fast and flexible organization.”

Freightlink 5 star review on 13th April 2022

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Posted 2 years ago

Thanks for the great review, Pál. We love those brilliant photos! At Freightlink, our team works hard to make things as straightforward as possible for our customers. We're glad you had a good experience with us!

Posted 2 years ago

“In March 2022, for the first time since new Brexit customs procedures, I travelled from Heysham To Dublin via SeaTruck, booked by FreightLink. The procedures to obtain the essential Port Pass are not straightforward, and I signed up for FreightLink's own automated step-by-step guidance procedure for an extra £5.00, which was good value, although there was a glitch. I decided not to use a Carnet document for supporting my temporary imports to Ireland (musical instruments and stage equipment) due to the cost, and instead I used the procedure for making an Oral Declaration and a Duplicate List. The automatic procedure does not include this method in their multiple choice options, so I could not proceed. I called FreightLink and their sister company CustomsLink for help, and they submitted documents to Irish customs on my behalf, obtained the necessary clearance, and issued the Port Passes both ways, without charge. I count that as very good service. I will certainly use FreightLink again and can recommend them. (PS Pictures show my 7.5 ton truck and the drivers lounge and dining room.)”

Freightlink 5 star review on 12th April 2022

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Posted 2 years ago

Hi, Bill. Thank you for your review. We are happy to hear that you would recommend us in the future! At Freightlink, our customers are at the heart of everything we do, and we want to make it as simple as possible for our customers to manage their freight ferry bookings and fulfil their customs obligations. We are currently looking into automating some of the procedures you mentioned. Thanks again for the review, Bill. Have a nice day!

Posted 2 years ago

“A great site for comparing and finding the best price. The booking process was easy as was the payment. Will use again for sure.”

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Posted 2 years ago

Thank you for your review, Susan. We're proud of what we do and are always happy to help. We look forward to working with you in the future!

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thanks for the review, Dariusz. Glad we could help.

Posted 2 years ago

“Professional”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thanks for the review, Mircea! We're always here to help.

Posted 2 years ago

“I’m still waiting for confirmation of my crossing!!”

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Posted 2 years ago

As you are not travelling until the 25th April, we are still waiting for confirmation from the ferry operator. Your booking is currently on standby. We will send confirmation when we receive it.

Posted 2 years ago

Freightlink is rated 4.8 based on 2,662 reviews