Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,593 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best price, easy booking. Staff are really helpful and friendly. Special thanks to Yanislav Ivanov, problem was sorted very quick and in the best way!”

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Posted 2 years ago

Many thanks for your fantastic feedback. We will pass it on to Yanislav and the team.

Posted 2 years ago

“Very good Still waiting for a port pass ??????”

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Posted 2 years ago

Thank you for your review. The port pass email was sent at 12.12 today.

Posted 2 years ago

“Very easy to book and the staff are really helpful and friendly.”

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Posted 2 years ago

Thank you for your review, Coney. Much appreciated. Have a great day.

Posted 2 years ago

“Booking was easy, but I presumed that you would do all the customs for me as well. ? This is very stressful and I don't have the time to find individual agents in Europe. Chris is great, but I just presumed you would do everything.? Many thanks Elliot Batt”

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Posted 2 years ago

We're pleased to hear you had a good booking experience. We can certainly help with most customs clearance requirements. Speak to our colleagues at CustomsLink by calling them on 01772 368 002 or email help@customs-link.com and they'll be happy to help.

Posted 2 years ago

“We are often on waiting list.”

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Posted 2 years ago

Thank you for your review. Unfortunately, waiting list/standby delays are beyond our control. We are only notified by the operator when we make the booking. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“Os adoro. Es un placer hacer reservas con vosotros. I simply love you guys. It's a pleasure to make bookings over here.”

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Posted 2 years ago

Thank you for your very kind review. It's great to hear your appreciation.

Posted 2 years ago

“Mui bien, e pasado todo. Gracias”

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Posted 2 years ago

Thank you for your review. Much appreciated.

Posted 2 years ago

“Hello, actually it isn‘t really clear for the success of the booking. I‘ve booked a ferry for the first time for a truck and now I‘m thinking about the „Hafenpass/passport for the port“. Then I decided to contact the chat for some help. Ana Nikitina answered me really fast and sorted it out without any issues Great service Best regards”

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Posted 2 years ago

Great to hear that Ana in our customer service team answered your questions. We will pass on your praise. Have a nice day.

Posted 2 years ago

“Always a great and efficient service from the team at Freightlink, the account website is easy to navigate and any problems they team are there until late to help”

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Posted 2 years ago

We are very proud of our app and website, so it's great to hear that you have had a brilliant experience using it. Thank you. Happy Christmas!

Posted 2 years ago

“Fast bookings! Prompt Service!”

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Posted 2 years ago

Thanks for your review, Sabin. Have a nice day.

Posted 2 years ago

“Great and friendly platform which allows you to prepare your next booking. Excellent customer service, our Account Manager Yanislav is always there when we need something.”

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Posted 2 years ago

Great feedback, Gerasim. Thank you very much. We will pass on your comments to Yanislav. Have a nice day.

Posted 2 years ago

“I recommend. Nice service”

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Posted 2 years ago

Thank you for your kind comments, Piotr. Have a great day.

Posted 2 years ago

“Excellent customer support as always! Working with Freightlink is a pleasure!”

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Posted 2 years ago

Thank you very much for your kind review Nikolay. We look forward to working with you again soon.

Posted 2 years ago

“I have been a customer with Freightlink a long long time & have recommended fellow owner drivers to your company but I am very disappointed over the last 10 months as I have to wait sometimes 20 min in the ph before I get to talk to an operator..I am also very frustrated with Freightlink in that lately they cannot book me on a ferry & I have had to take my business elsewhere & secured a booking on the same sailing that Freightlink can’t book for me…Not happy at all to be honest. Please note that the above comments are not directed at the office team as they are 100% committed to customer satisfaction at all times. Warm regards Tony Kavanagh AK Movers & Shipping”

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Posted 2 years ago

We are very sorry to hear that you have experienced high waiting times on the phone. Unfortunately, we are facing a high volume of telephone calls at the moment due to the additional customs requirements. On this sailing in question, we were told by the ferry operator that you would have to be placed on the waiting list. This is beyond our control. Sincere apologies for the inconvenience caused. As a long term customer, we do appreciate your continued support and work as hard as we can to try and meet your requirements.

Posted 2 years ago

“The team was incredibly helpful and very informative and fast at responding. Jana was amazing and helped answer all of my questions. The only thing that could have been better would have been adding the ability to book single cabins when making the bookings.”

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Posted 2 years ago

Thanks for your review, Emily. We will pass on your thanks to Jana. Unfortunately due to ferry operator limitations, we are unable to book specific cabins. Although this does vary between routes.

Posted 2 years ago

“Wery quick, thank you!”

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Posted 3 years ago

Thank you for your kind review. Have a great day!

Posted 2 years ago

“Im very angry, i had email yesterday that ship is delayed to 27th november at 11.00 am, but... it go as ususal in 26th november. So u had taken my money, lie to me about departure.... im very angry! I had no information about that this ship departures as ususal!”

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Posted 3 years ago

We are sorry to hear you are unhappy with the service you received. Although the ship was delayed, one of our team did notify you to still honour the original check-in time (26/11, 2045). Unfortunately, your travel was refused by the operator however because you had three cats, which had not been declared.

Posted 2 years ago

“Really helpful team!”

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Posted 3 years ago

Thank you for your kind comments. Much appreciated. Enjoy your day.

Posted 2 years ago

“Your web page was really difficult to navigate, I gave up and was going to find another company but my wife called yous and spoke with a man called Daniel, he was sooo helpful, he even tried to work out your website and he had to get advice from someone else, he stayed behind after his finishing time by 30 minutes to help, I opened an account with you but if next time I go to book with yous it is still as complicated I'll find another company, you owe a big thanks to Daniel , my rating below is only based on what Daniel did”

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Posted 3 years ago

We're sorry to hear you had issues with our website. We have spoken to Daniel and he has told us in detail what the problem was. Please be advised that we are looking into this user experience as we realise that with the addition of new customs requirements, things have become more complicated. Apologies for any inconvenience caused.

Posted 3 years ago

“I do apologize you do not want feedback for this Job ! Everything went wrong from the beginning on. Patrick refused my business he could not find an account. David was not able to send a form to receive payment. Your accounts department was closed or on lunch in the afternoon. I have been waiting for hours to receive a callback. None received! this morning i called in again, spoke to Alexandra, she said please create a booking through cx witch I did. finally, she swapped the completed booking around - and i got booked.... now in sterling not in euros - but that's no problem. The best one is that i been asked to send you a rating in the name of Mr Kohler.... Whow !!! I don't know him.... Very iffy and very strange way to book a ferry.... Regards Joshua Xpress24Ltd (MD)”

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Posted 3 years ago

It appears there has been some confusion regarding your account and payment. Our customer service team are currently investigating your issue. In regards to the error with your name, please accept our apologies. It was taken down wrong. Sincere apologies for any inconvenience caused.

Posted 3 years ago

Freightlink is rated 4.8 based on 2,593 reviews