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Freightlink Reviews

4.8 Rating 2,662 Reviews
94 %
of reviewers recommend Freightlink
4.8
Based on 2,662 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Freightlink Reviews

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

Write Your review

Freightlink 5 star review on 23rd November 2024
Lyme B
Freightlink 5 star review on 30th August 2024
Guy B
Freightlink 5 star review on 29th January 2024
Eduardo M
Freightlink 5 star review on 23rd December 2023
Petru I
Freightlink 5 star review on 1st November 2023
Yuliyan V
Freightlink 5 star review on 23rd October 2023
Huseyin K
Freightlink 5 star review on 23rd August 2023
Anonymous
40
Anonymous
Anonymous  // 01/01/2019
Very simple and efficient.
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Posted 2 years ago
Все було згідно угоди!!!
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Posted 2 years ago
Дякую!
Posted 2 years ago
Very good service very helpful in the call centre aswell 5 star
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Posted 2 years ago
Thanks for the review, Darren! We're glad that you had a good experience with us.
Posted 2 years ago
Tökéletesen megvagyunk elégedve állandó partnerünkkel, az Önök irodai munkatársával, Péter Klacsmanyi Úrral. Köszönjük
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Posted 2 years ago
Köszönjük a visszajelzést !
Posted 2 years ago
Very good service.
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Posted 2 years ago
Thanks for the review, Ágnes! Glad we could help
Posted 2 years ago
Booked and paid in Full but Our original booking was cancelled, we were told we have to go from a different departure point then put on standby waited all day to be told still on standby supposed to be sailing on Monday and have to fill all customs declarations first.On website, you can still book and Pay for original times and departure points
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Posted 2 years ago
We are sorry to hear you are unhappy with your ferry booking. Unfortunately due to the current ferry situation space is limited and we are only informed about this from the ferry operator after we have placed the booking. Your outbound has now been confirmed. We are just waiting for confirmation of your return journey. Sincere apologies for any inconvenience caused.
Posted 2 years ago
IT WAS OK!
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Posted 2 years ago
Thanks, Daniela! Glad we could be of help.
Posted 2 years ago
Very dissatisfied with your company. I booked 1 month in advance for a ferry to move a family back to Ireland. 3days before my status was not confirmed. I called and you said you would sort it…..nothing! Rang the following day still no help! On the third attempt we were told our status hadn’t changed even though we were on our way to Cherbourg to get a ferry which we thought had been booked by you a month in advance and paid 1500 euros for in full. Finally after ringing again and speaking to the same man who said he would call us back but he didn’t I had to ring him. He got us on a ferry the following day which caused stress to the family and expenses of an extra night in a hotel. We were told by one of your agents that this is normal for freight. This is definitely not the case I have been booking ferry crossings for 15 years and this has never happened. My return journey is also a day late which is another night in a hotel…..as my lorry isn’t a sleeper which has occurred another expense in my job which was not accounted for. Then to be told that as my booking is going into April there is a fuel supplement of 56 pounds which I have to pay. The agent told me it was because I booked a month in advance….. But when I asked if he could get us on the ferry to Dublin he said no way as you need to book a month in advance …..need to make your mind up! Eventually it was sorted but what a lot of stress for me a the driver and the family who employed me to move them back to Ireland. We are a small removal company who pride ourselves on an efficient and reliable service responsible for peoples worldly goods. We cannot be expected to be put on a status of waiting around at a port to see when we can cross. This particular family have 3 children and due to the delay will be without beds for a night due to what I think is a very big mistake on your behalf. You took my money but you never made my booking as requested. Due to this I will not be using your company again I will book direct myself. But the most disappointing thing of all is not once did anyone apologise! Philip Evans Transition Removals
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Posted 2 years ago
We are sorry to hear you are unhappy with the service you received. Unfortunately due to the current ferry situation, space was unavailable with the ferry operator and on the sailing you requested. This was beyond our control. We did however book you onto a sailing the day after. Due to the current worldwide issues with fuel prices, an increase in fuel surcharge had to be applied to your booking. Again, this is beyond our control. This requirement was communicated at the time of booking. Sincere apologies for any inconvenience caused.
Posted 2 years ago
What a bunch of sheisters!!!
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Posted 2 years ago
The website is very easy to work with.
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Posted 2 years ago
After nearly getting stuck in Calais for the weekend on a Friday afternoon, I turned to these guys for help and they were nothing short of professional, understanding, calming and helpful. With their fast and efficient action I was able to complete the necessary documentation and still travel to the UK. Everyone I spoke to was a real person who put me at ease and no issue seemed beyond their ability to resolve. I certainly won't be going to anyone else in the future and would highly recommend!
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Posted 2 years ago
Thanks so much for your review, Gemma! We're glad you've had a good experience with us. Our team is always here to help! Have a great day.
Posted 2 years ago
Rezerwacja nie doszła do skutku z braku miejsc. z konta bankowego zostało pobrana kwota i nie zostaa zwrócona do dnia dzisiejszego.
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Posted 2 years ago
We are sorry to hear you experienced an issue with your booking. Unfortunately due to the current ferry situation and space limitations, your booking was put on standby for the next available sailing. As you have not arrived at port, your booking has been refunded.
Posted 2 years ago
a pleasant experience always
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Posted 2 years ago
Thank you for your review. Have a great day, Marian!
Posted 2 years ago
È un ottimo servizio di prenotazione con uno staff eccellente! Si è verificato un problema con la prenotazione ( non dovuto da Freightlink, ma dalla compagnia che effettuava l'imbarco al porto) è mi hanno supportato a 360 gradi soprattutto telefonicamente. La prenotazione e l'imbarco sono poi andati a buon fine nella stessa data e ora che avevo prenotato. In sintesi Servizio, Staff e Supporto TOP Consigliatissimo, sicuramente tornerò a prenotare per le prossime spedizioni
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Posted 2 years ago
Grazie per la recensione positiva Saverio, Siamo sempre a disposizione e contenti di esservi utile. A la prossima!
Posted 2 years ago
You will have no probs booking your crossing with Freightlink.
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Posted 2 years ago
We're always here to help. Thanks for the review, Ian. Have a great day!
Posted 2 years ago
Was a good experience, and the Freightlink team offered the necessary support, to book my first ferry. Also, the prices are very competitive! Thank you!
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Posted 2 years ago
Hi, Lup! Thank you for your great review. We're here to make the process as straightforward as possible. Glad we could help!
Posted 2 years ago
It was very quick and the communication was perfect. Many Thanks!
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Posted 2 years ago
Glad we could help. Have a great day, Tolunay!
Posted 2 years ago
I'll definitely book again.Good service.
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Posted 2 years ago
We're always happy to help, Mircea! Have a good day.
Posted 2 years ago
Was very good web page easy to follow and to book
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Posted 2 years ago
Glad we could help. Have a great day, Finlay!
Posted 2 years ago
You are an exceptionall friendly and helpful team . Thank you Polish Patrik , Polish Alexandra and Suisse Daniel !! …and the rest of you are probably just as nice ! Thank you Beatrice von Tresckow
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Posted 2 years ago
Thanks for your kind comments, Beatrice. Video reviews always make us smile! We'll pass your feedback on to the team. Have a great day!
Posted 2 years ago
Freightlink is rated 4.8 based on 2,662 reviews