Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,640 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,640 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always easy to book. Telephone confirmation of time of departure. I feel that I am a special customer and will continue to us this service. I tell all of my friends to use this service”

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Posted 7 years ago

“I think that your employee was new as he didn't seem to know anything about booking a vehicle. Someone else had to phone back to confirm details, which were wrong.”

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Posted 7 years ago

We are sorry to hear you had issues when making a booking with a member of our team. Unfortunately at the time, we were experiencing a technical issue, which made finding the relevant booking information difficult. We are however going to provide extra training to our staff to ensure that they can handle issues such as this correctly. Sincere apologies for any inconvenience caused.

Posted 7 years ago

“good possibility to make booking anytime you want”

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Posted 7 years ago

“We have a booking”

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Posted 7 years ago

“Excellent communications and a very quick booking. Our booking was not straight forward, but it wasn't a problem all sorted out within one phone call. Great service will definitely use again.”

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Posted 7 years ago

“A message was left on my Irish landline answer-machine at around 12-55pm, stating that the sailing was on time and to be dockside no later than 1am. The was no point leaving this message, due to the fact that I was in England, waiting to sail from Heysham to Dublin. Your office have my wife's mobile telephone number which should have been the one you phoned. A few minutes later, you then sent an e-mail, which arrived as my wife and I were eating breakfast on the boat as it was approaching Dublin Port. E-mail's are not an instant form of communication, as this illustrates. Furthermore, the information that you supplied was incorrect. The sailing from Heysham was delayed until 3-35am, due to the late arrival of the sail from Dublin. This fact would have been shown in real-time on Seatruck's sailing information, and you should have responded to it. Booking the sailing on-line usually works well, but in this case, the follow-up information was left wanting.”

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Posted 7 years ago

Sincere apologies for the problems you encountered with your booking. Unfortunately we did not have your wife's mobile telephone number on your booking details. We are sorry for any inconvenience caused.

Posted 7 years ago

“I am so sad because of János Simon. He was the best employee in Freightlink......”

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Posted 7 years ago

“I very satisfied cooperate with Your company . Many Times help me with booking sea-ferry”

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Posted 7 years ago

“very easy to do booking and very helpfull employees”

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Posted 7 years ago

“The staff, whose names I remember, Luke and Annetta (and there is one other girl) are always pleasant and co-operative. They go the extra mile to be of assistance.”

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Posted 7 years ago

“This is the easiest, fastest way to book a ferry ticket :) Thank you!”

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Posted 7 years ago

“Only needs a few words, Exceptionally easy with professional staff”

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Posted 7 years ago

“Even though we are a small Company, we always receive top service when making our bookings with Freightlink. The online booking system is easy to use with lots of additional details and information online. If we have had to call the customer service team at any time things have been dealt with very quickly with the minimum of fuss. Without doubt I would always recommend Freightlink. Trevor Ashbolt Proprietor”

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Posted 7 years ago

“The ease of the booking”

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Posted 7 years ago

“Good customer service from Szandra and Janos”

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Posted 7 years ago

“We found out that booking with Visacard from the Netherlands on your Android app doesn't work for some reason. Thats bad, it took a lot of time and effort to find that out. Because of your nice lady at the helpdesk, Ramona, you still get 4 stars. She is absolutely very helpful, friendly and nice! If this was a review for Ramona I would give 10 out of 5 stars, definitely! 😊”

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Posted 7 years ago

“Staff are extremely friendly, with excellent product knowledge, a professional attitude and always willing to help. Communication with Freightlink is unrivalled, and 24 hours a day!”

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Posted 7 years ago

“Easy to speak to you fast and efficient”

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Posted 7 years ago

“Very good experience. Thanks”

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Posted 7 years ago

“YES I WAS VERY EASY TO BOOK THE SAILING FROM HEYSHAM TO DUBLIN,,,BUT WHEN I CONTACTED THE COMPANY I WAS CONTRACTING FOR THE SAID THEY WOULD NOT REIMBURSE FOR THAT AMOUNT SO I HAD TO CANCEL..I THOUGHT IT REASONABLE BUT SOME FIRMS ARE TIGHT AND DON'T WANT TO PAY”

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Posted 7 years ago

Freightlink is rated 4.8 based on 2,640 reviews