Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,621 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect TEAM”

Helpful Report

Posted 1 year ago

Thank you for your review. It's great to hear that our team are providing a service that works!

Posted 1 year ago

“The best for ferry bookings! Efficient and competent assistance, difficult to find better. Recommended!”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It's great to hear that you've had a good experience with us. Our experts are always on hand to help

Posted 1 year ago

“Hi Erin, Thanks to Freightlink the booking for our tractorpulling team went real smooth!! We will contact you again next year”

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Posted 1 year ago

Thank you for reviewing us! We are so happy that your booking went smoothly and that you will be choosing us again next year. We're here to make the hassle of transporting motorsport equipment & vehicles as smooth as possible. Thanks again for taking the time to leave us a review! Have an excellent day Warm regards, Erin

Posted 1 year ago

“Vielen Dank für die tolle Unterstützung, alles funktioniert super. Jeder Mitarbeiter ist sehr freundlich und sehr kompetent. Herzliche Grüße”

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Posted 1 year ago

Vielen Dank für Ihre Bewertung und für die Buchung bei Freightlink, ihre Bewertung ist für uns sehr wichtig und es freut uns, dass Sie eine positive Erfahrung bei uns haben, wir wünschen Ihnen einen schönen Tag!

Posted 1 year ago

“Very Good like always! Easy and quick. Thank you Freightlink!”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It is brilliant to hear that we are providing a service that works for you. Have a great week!

Posted 1 year ago

“Hello We work with heavy trucks. When we ask for a reservation, if it is not confirmed, we cannot send the truck to the port. Better post a payment link when you have a safe place to upload. Now I pay first and then wait for you to refund my money. That's not ok”

Helpful Report

Posted 1 year ago

We are sorry to hear that you did not have a positive experience with us on this occasion. Unfortunately, some ferry operators' systems do not automatically approve bookings. Because of this, your booking went to the waiting list to await confirmation. We have received your cancellation, and your refund request is currently being processed with our accounts department. If you would like to discuss your booking further, please contact our customer service team

Posted 1 year ago

“Outstanding service by Patrick, very patient and explained everything - really went above and beyond! 5* all the way, highly recommended”

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Posted 1 year ago

Hi Chris, thank you for your review. It's fantastic to hear that you had a good experience with us! Our experts are always on hand to offer booking and customs support. Have a great day

Posted 1 year ago

“Great customer support. 10/10”

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Posted 1 year ago

Hi Robert, thank you for taking the time to leave us a review. It's great to hear that you have had a good experience with us! Our team is always on hand to provide expert booking support. Have a great day

Posted 1 year ago

“I had the pleasure of speaking with Daniel in the Customer Services department today. He was very professional and very helpful. He answered all of the questions I had and gave me the information I needed. Thank you Daniel :)”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us, and will pass your lovely comments on to Daniel and the team. Have a great day!

Posted 1 year ago

“PROFESSIONALI E COMPETENTI!!SEMPRE DISPONIBILI”

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Posted 1 year ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 1 year ago

“buongiorno, ottimo servizio , veloce ed esauriente , sempre disponibili a seguire il cliente ad ogni step. Grazie e complimenti”

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Posted 1 year ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 1 year ago

“Thank you for support. We enjoy booking with freightlink!!!”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It's great to hear that you've had a good experience with us. Our experts are always on hand to help

Posted 1 year ago

“It was an absolute please dealing with Freightlink the three members of staff that I spoke to Peter, Patrick and Joanne couldn't have been more helpful and assuring they are an absolute credit to the Freightlink company”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. It's great to hear that our team could support you with your booking and that you have had a positive experience with us. For any future booking enquiries please don't hesitate to get in touch with us. Have a great day!

Posted 1 year ago

“Very helpful”

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Posted 1 year ago

Thank you for leaving us a review, it is great to hear that you have had a positive experience with us! Our experts are always happy to help make the booking process as straightforward as possible

Posted 1 year ago

“Very good for business and tickets for ferries, I am very happy for them.”

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Posted 1 year ago

Thank you for your review and for sharing these great pictures. It's fantastic to hear that you had a positive experience with us. Our experts are on hand to support you with your bookings 7 days a week

Posted 1 year ago

“Immer wieder sehr einfach zu buchen.”

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Posted 1 year ago

Vielen Dank für Ihre Bewertung

Posted 1 year ago

“Always email you back if you are unsure about procedures in documentation”

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Posted 1 year ago

Hi Patricia, thank you for leaving us a review. It's fantastic to hear that you had a good experience with us! Our experts are always on hand to offer booking and customs support. Have a great day

Posted 1 year ago

“the booking was great”

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Posted 1 year ago

Thank you for leaving us a review. It's great to hear that our experts could help you with your booking. Have a great day

Posted 1 year ago

“Super rapida .”

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Posted 1 year ago

Mulţumesc mult!

Posted 1 year ago

“Very disappointed - You have booked a seat (POD) instead of a cabin for a 15-hour crossing without contacting me first. Almost a £500-00 to sit in a seat instead of a Bed for a driver - THIS IS APPALLING”

Helpful Report

Posted 1 year ago

Thank you for your feedback. As our customer service experts have explained to you, all sleeping arrangements on this crossing are subject to availability. Unfortunately, there are no cabins left on your chosen sailing (only sleeping pods which we have booked for you). We have offered to try and find cabin space on a different departure date for your journey, and our experts would still be happy to try and do this for you. If you would like us to help you find a departure on a different date with cabin availability, please get in touch with us.

Posted 1 year ago

Freightlink is rated 4.8 based on 2,621 reviews