Freightlink Reviews

4.8 Rating 2,665 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience was not great..I rang sat 6.45 to change the vehicle Reg it went to voicemail & I left a message stating the change.I received no call back so I rang back at 8.15 to be informed that you guys do not receive the voicemail. Proceeded to make the change but it was very difficult as your phone line kept interrupting our conversation which was annoying to say the least...regards Tony”

Helpful Report

Posted 6 years ago

We're sorry to hear you've had an issue, we are currently looking into why you have encountered these problems and how we can prevent them from happening in the future.

Posted 6 years ago

“I found it easy, efficient, and web-friendly.”

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Posted 6 years ago

Thank you for the feedback David, we're happy you've found us so easy to use!

Posted 6 years ago

“Highly recommend them ! Always very helpful and easy to deal with!”

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Posted 6 years ago

Thank you George, we're glad you've found us so helpful and stress-free, we look forward to helping in any way we can in the future!

Posted 6 years ago

“Ramona ist eine sehr kompetente und freundliche Mitarbeiterin. Ramona is a very competent and friendly employee.”

Helpful Report

Posted 6 years ago

Thank you for your kind comments. We have passed them on to Ramona.

Posted 6 years ago

“\good operation , information in comuter wrong , some Times reality all the best contact with freightlink people”

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Posted 6 years ago

Thank you.

Posted 6 years ago

“Just one slip: I only received email confirmation for Liverpool to Dublin(LIV1488644), but not for Dublin to Liverpool. However, I have the email version. Is that sufficient? The ferry request numbers are: 1901-72035 and 1901-93714. Michael Wherly”

Helpful Report

Posted 6 years ago

We have replied to your query directly.

Posted 6 years ago

“Excellent simple web site what's not to like”

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Posted 6 years ago

Thank you for your feedback Peter! We're glad you have found our website so easy to use and look forward to seeing you again in the future!

Posted 6 years ago

“Es macht Spas mit euch zu arbeiten. Super Service bis spät in die Nacht Danke Ramona It's fun to work with you. Great service until late at night Thanks Ramona”

Helpful Report

Posted 6 years ago

Thank you for your feedback. We have passed your lovely comments onto Ramona.

Posted 6 years ago

“Booking over the phone very easy. Operator very helpful and efficient.”

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Posted 6 years ago

Thank you for your comments. We shall pass them onto our customer service team.

Posted 6 years ago

“Good value for money”

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Posted 6 years ago

Thank you. Glad to hear you are happy with your booking.

Posted 6 years ago

“very good service”

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Posted 6 years ago

Thank you for your feedback, we're glad you have had such a positive experience with us.

Posted 6 years ago

Thank you for your kind comments.

Posted 6 years ago

“Fantastic web site and customer service”

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Posted 6 years ago

Thank you Darren. Good to hear you had a great experience with us.

Posted 6 years ago

“As always booking with Seatruck is efficient and easy to complete. Unfortunately I had to postpone my trip and the company were very helpful in sorting it out for me. I have always been very happy with all my bookings and trips with Seatruck.”

Helpful Report

Posted 6 years ago

Thank you for your kind comments Joan. Sorry to hear you had to postpone your trip. Looking forward to seeing you again soon.

Posted 6 years ago

“Very helpful staff and a quick response to our requirements”

Helpful Report

Posted 6 years ago

Thank you Andrew. Good to hear the Freightlink team helped you with your ferry requirements.

Posted 6 years ago

“We are really thankful and like working with Freightlink. Until now we have not got any problems with ferries and we rate with very good. Great communication especially with Yanislav Ivanov.”

Helpful Report

Posted 6 years ago

Thank you for your kind comments. We shall pass them on to Yanislav.

Posted 6 years ago

“Dion what a top man phoned to make sure l had the correct price then found our he could get a bit cheaper already pleased with price and when someone tells you l can get a bit more well that doesn't happen often so thanks again and we will definitely be in contact again.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. Glad to hear that Dion was able to sort your booking for you. I'll pass on your kind comments to him. We look forward to speaking to you again soon.

Posted 6 years ago

“The sailing and food + accommodation was to a great standard, booking in a the terminal the people where very polite.”

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Posted 6 years ago

Thank you for your review, we appreciate any feedback and are glad you had such a good experience on your journey

Posted 6 years ago

“I have used the site for booking online and found it very easy to use and navigate. My recent booking I chose to book by phone as I had a couple of questions - the gentleman I spoke to was very knowledgeable, helpful and pleasant.”

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Posted 6 years ago

It's great to hear that you've had such a positive experience both through our website and over the phone, we really strive to offer the best customer service we can and we're glad to hear we have for you, we look forward to helping in any way we can in the future as well!

Posted 6 years ago

“Staff are always so polite and helpful with finding what I need or an alternative if not available.”

Helpful Report

Posted 6 years ago

We're really glad you have found our staff so polite and helpful when booking with us, we look forward to helping you in any way we can in the future!

Posted 6 years ago

“Very easy and quick to book”

Helpful Report

Posted 6 years ago

Thank you for your review, we're really glad you find us so easy to use, we look forward to helping you in any way we can in the future!

Posted 6 years ago

Freightlink is rated 4.8 based on 2,665 reviews