Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,632 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,632 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello , I make one reservation 2days before and the payment was done . in one minute I check the nr. for ferry and I get one text that the reservation was cancel.After I speak at Freightlink thei send me the nr. When the driver was at the line they told us that the nr is not for today 29.06.2020 , is for 29.07.2020 what it was imposible for us to macke after one month the reservation.”

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Posted 4 years ago

Unfortunately the automated booking failed, therefore a member of our customer service team had to make the booking manually. A mistake was made with the booking date. We then rang the operator to help correct the error. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Great team and always very helpful”

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Posted 4 years ago

Thank you for your feedback.

Posted 4 years ago

“very professional first call for us for any ferry requirements well recommend .”

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Posted 4 years ago

Thank you Mick. We will pass on your comments to our customer service team.

Posted 4 years ago

“Not what I am used to this time Caused by lockdown”

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Posted 4 years ago

Unfortunately our customer service team had great difficulty contacting the Mediterranean ferry operator this weekend. They did not respond to our emails or phone calls. This was beyond our control. We spoke to the driver directly and he completely understood the situation. He shipped yesterday and will be returning this morning. Apologies for any inconvenience caused.

Posted 4 years ago

“Всичко беше ок”

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Posted 4 years ago

Много благодаря!

Posted 4 years ago

“Very friendly team who will help with any problem.”

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Posted 4 years ago

Thank you Robert. Have a nice weekend.

Posted 4 years ago

“With so many restrictions around travel in Europe due to Covid-19, I can honestly say that the assistance I received from the team at Freightlink was invaluable. I would highly recommend.”

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Posted 4 years ago

That's great to hear. The team have been working really hard to make sure that our customers get where they need to go. We will certainly pass on your comments to the whole team. Thank you.

Posted 4 years ago

“Ha subito un rialzo di prezzo importante, così é troppo caro, 334€ andata e ritorno.. qualche mese fa si spendeva tra 280 e 300€ -”

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Posted 4 years ago

Buongiorno, grazie per averci scritto! I passaggi del tunnel (indicati con chiarezza sia online che nei nostri preventivi) hanno giorni di punta dove i costi sono leggermente più alti (in questo caso il Mercoledì e il Gioved). Per evitare che succeda in futuro, vi consigliamo di scegliere con attenzione le date di transito tenendo in considerazione i prezzi dei passaggi di picco. I prezzi dell’eurotunnel rimangono fissi tutto l’anno, e può contare sul fatto che, se ci fosse stata una variazione dei prezzi, l’avremmo avvisata anticipatamente come parte del nostro servizio. Il vostro Account Manager vi contattera’ tra breve per capire come possiamo migliorare il nostro servizio, e per dare ulteriori delucidazioni.

Posted 4 years ago

“Excellent customer service from the whole team. Would like to particularly thank Rebecca Demaine for all of the advice, answers to all our questions and fantastic customer service.”

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Posted 4 years ago

Thank you for your kind comments. Rebecca really does work hard for her customers.

Posted 4 years ago

“The best ttttttt”

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Posted 4 years ago

Thank you very much.

Posted 4 years ago

“Благодаря на г-н Янислав Иванов ! Благодаря,за отделеното време и за всичко което вършите за нас! Удоволствие е да се работи с професионалисти .”

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Posted 4 years ago

Благодаря ви много за подкрепата.

Posted 4 years ago

“Yanislav Ivanov is exellent!”

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Posted 4 years ago

Thank you for your review. We will pass them on to Yanislav.

Posted 4 years ago

“For me it was absolutely perfect!Thanke you.”

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Posted 4 years ago

You are very welcome Andries. Thank you for your feedback. Have a nice day.

Posted 4 years ago

“Super, Jestem bardzo zadowolony z waszej usługi. Polecam wszystkim”

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Posted 4 years ago

Dziękuję bardzo za recenzję.

Posted 4 years ago

“Good value”

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Posted 4 years ago

Thanks for your feedback.

Posted 4 years ago

“Booking facility was very easy and rates are excellent”

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Posted 4 years ago

Thanks for your feedback. Good to hear you had an excellent experience with us.

Posted 4 years ago

“Hallo any discounts?”

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Posted 4 years ago

Hello Valerijus. Thank you for your rating. Please contact your account manager to discuss your rates.

Posted 4 years ago

“Ich bekam eine Bestätigung für beide Fähren von Schweden nach Deutschland. Aber im Computer am Ableger war nur die erste Strecke hinterlegt und ich musste die zweite noch einmal vor Ort bezahlen. Ich bekam zwar später eine Gutschrift über den Anteil von Freightlink, stand aber erst einmal total hilflos am Anleger. Zum Glück hatte ich Kreditkarte und Bargeld in ausreichender Höhe dabei, es hätte aber auch einen meiner Fahrer treffen könnend und dann wäre es sehr schwierig geworden! Warum und wieso das nicht geklappt hat konnte mir niemand so richtig erklären.”

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Posted 4 years ago

Es tut uns leid, dass Ihre Rückreise nicht richtig gebucht wurde. Das Wir haben das intern ueberprueft und anscheinend war es ein automatisierter Syestemfehler gewesen und unser Kundenservice hat das nicht manuell gebucht. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Wir werden zusatzliches Training anbieten, um sicherzustellen, dass dies nicht erneut passiert.

Posted 4 years ago

“С благодарност към г-н Янислав Иванов! Благодаря за вниманието, за отделеното време и за цялостното съдействие! Удоволствие е да се работи с Вас! Продължавайте все така.”

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Posted 4 years ago

Благодаря ви за любезните коментари.

Posted 4 years ago

“Nice and helpful people to work with! Will use them again for sure!”

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Posted 4 years ago

Thank you for your kind comments George. Good to hear we helped.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,632 reviews