Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,665 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy process with all options clearly displayed”

Helpful Report

Posted 5 years ago

Hi William, we're glad to hear that you found our process to be easy, we look forward to seeing you again

Posted 5 years ago

“Great price and service. The booking was made really simple for my freight crossing. I highly recommend.”

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Posted 5 years ago

Hi Matthew, thank you for your kind review, we're glad you enjoy our prices and service and that you found our booking process so simple to follow. We look forward to taking care of your freight ferry needs again in the future.

Posted 5 years ago

“Quick and easy, just wish there were some discounts for regular ferry crossings made. Always happy with the service they provide and Freight link are quick to respond if there are any questions asked on their Live Chat facility”

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Posted 5 years ago

Thank you for your feedback. I would suggest you speak to your account manager regarding your ferry rates to see if there is anything we can do.

Posted 5 years ago

“Been using Freightlink for 3 years now Easy online booking system backed by a friendly team in the office at an unbeatable price! Can't beat it!!! Rick C”

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Posted 5 years ago

Hi Rick, we're glad to hear from a long time customer that you are so pleased with our service and prices. We also appreciate your kind words for our hard working team here in the office and look forward to helping in any way we can in the future.

Posted 5 years ago

“Great service as always”

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Posted 5 years ago

Hi Philip, thank you for your kind review, we are glad to hear you found our service to be great, we look forward to seeing you again soon

Posted 5 years ago

“Fabulous experience”

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Posted 5 years ago

Hi Mark, thank you for the kind review, we're glad you found your experience with us to be so positive, we look forward to seeing you again soon.

Posted 5 years ago

“Fairly easy booking service for straight forward routes but not a quick response for more unusual routes .. be very very wary of this as there is a premium rate phone number and any delays in answers from them will result in a very high phone charge - not acceptable !.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. The more unusual routes usually require a response from the ferry operator and unfortunately they are not as quick as the more common route operators. We do our best to get the required information as quickly as possible.

Posted 5 years ago

“Just perfect! I’ve used this service for a few years now and never, ever experienced any issues. Efficiency and reliability is what a business needs and Freightlink manages to deliver each and every time. 10/10”

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Posted 5 years ago

Hi David, It's great to hear you've been a long time customer of ours and always experienced the service you expected and we're really glad you have recognised the efficiency and stress free service we push to provide to our customers. We look forward to seeing you again soon.

Posted 5 years ago

“Very easy and quick to make a online booking.”

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Posted 5 years ago

Hi Richard, thank you for your kind review, we're glad you found us so easy and quick to deal with and hope you were satisfied with your overall experience. We look forward to seeing you again soon.

Posted 5 years ago

“Prompt delivery. Good communications.”

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Posted 5 years ago

Thank you for your review, we're glad we were able to meet your expectations with our delivery and communications and look forward to helping with your freight ferry needs in the future

Posted 5 years ago

“I wish other ferry companies websites and customer service were as efficient and helpful as Freightlink`s. Really quick and easy to book. I had one enquiry and phoned a lady on the Motorhome booking contact us who answered my query instantly. My only slight quibble would be for motorhome/car drivers booking, it is not clear if the cabins are shared with anyone else. My suggestion would be to put on the website when booking, exactly what type of cabin you are getting on a given sailing. For example, it worried my wife a little bit if we would be sharing. She need not have worried!!! Good job Freightlink. Will be crossing with you again. Many Thanks.”

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Posted 5 years ago

“Evrythig Good! Best people working here!”

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Posted 5 years ago

Thank you very much.

Posted 5 years ago

“I would certainly recommend freightlink to my more adventurous friends, but not anyone who really needs a hand to hold. Our experience was great, the staff were friendly and the accommodation and food were exactly what we needed. We were with all the truckers, which is to be expected on a freight service so we felt very much like the new guys who knew nothing. However that didnt matter at all as everyone seemed glad to help us and no-one made us feel silly or unwelcome.”

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Posted 5 years ago

Thank you very much for your kind comments. Glad to hear that you had a positive experience on your journey.

Posted 5 years ago

“Dion has been excellent and booking was easy. Thanks”

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Posted 5 years ago

Hi Andrew, we're glad you found our booking process so easy and that you were pleased with the service you received from Dion, we look forward to helping in any way we can in the future and will pass your kind comments on.

Posted 5 years ago

“Very quick, clear, high recommended. thanks”

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Posted 5 years ago

Hi Jaroslaw, we're glad you found us very quick and clear to use, we really value giving our customers a straightforward experience and are happy to hear you found this to be the case!

Posted 5 years ago

Hi Jaroslaw, we are glad to hear you found us to be quick and clear and that you would recommend us to others, we look forward to seeing you again in the future.

Posted 5 years ago

“Always reliable, always friendly and very helpful! Advisable/recommendable!”

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Posted 5 years ago

Hi Herr, thank you for your kind review, we are glad to hear you had such a great experience with us, we look forward to helping you again with your freight ferry related needs!

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Tony, we're glad to hear that you found our service to be so excellent, we look forward to helping you in any way we can with your ferry freight needs in the future.

Posted 5 years ago

“slow getting email confirmations through, needed to call and ask if they could sort it”

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Posted 5 years ago

Hi Alan, thank you for your review, we're sorry you've had an issue with your email confirmations but glad to hear that you could get in contact over the phone. We look forward to helping you in any way we can in the future.

Posted 5 years ago

“good, easy, clear and precise website”

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Posted 5 years ago

Thank you for your kind review, we are glad you had such a great experience with your website.

Posted 5 years ago

“its just fantastic & easy to use”

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Posted 5 years ago

Thank you for your feedback Peter, we are glad you have found us so easy to use and look forward to seeing you again in the future.

Posted 5 years ago

Freightlink is rated 4.8 based on 2,665 reviews