Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,663 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best ttttttt”

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Posted 4 years ago

Thank you very much.

Posted 4 years ago

“Благодаря на г-н Янислав Иванов ! Благодаря,за отделеното време и за всичко което вършите за нас! Удоволствие е да се работи с професионалисти .”

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Posted 4 years ago

Благодаря ви много за подкрепата.

Posted 4 years ago

“Yanislav Ivanov is exellent!”

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Posted 4 years ago

Thank you for your review. We will pass them on to Yanislav.

Posted 4 years ago

“For me it was absolutely perfect!Thanke you.”

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Posted 4 years ago

You are very welcome Andries. Thank you for your feedback. Have a nice day.

Posted 4 years ago

“Super, Jestem bardzo zadowolony z waszej usługi. Polecam wszystkim”

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Posted 4 years ago

Dziękuję bardzo za recenzję.

Posted 4 years ago

“Good value”

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Posted 4 years ago

Thanks for your feedback.

Posted 4 years ago

“Booking facility was very easy and rates are excellent”

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Posted 4 years ago

Thanks for your feedback. Good to hear you had an excellent experience with us.

Posted 4 years ago

“Hallo any discounts?”

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Posted 4 years ago

Hello Valerijus. Thank you for your rating. Please contact your account manager to discuss your rates.

Posted 4 years ago

“Ich bekam eine Bestätigung für beide Fähren von Schweden nach Deutschland. Aber im Computer am Ableger war nur die erste Strecke hinterlegt und ich musste die zweite noch einmal vor Ort bezahlen. Ich bekam zwar später eine Gutschrift über den Anteil von Freightlink, stand aber erst einmal total hilflos am Anleger. Zum Glück hatte ich Kreditkarte und Bargeld in ausreichender Höhe dabei, es hätte aber auch einen meiner Fahrer treffen könnend und dann wäre es sehr schwierig geworden! Warum und wieso das nicht geklappt hat konnte mir niemand so richtig erklären.”

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Posted 4 years ago

Es tut uns leid, dass Ihre Rückreise nicht richtig gebucht wurde. Das Wir haben das intern ueberprueft und anscheinend war es ein automatisierter Syestemfehler gewesen und unser Kundenservice hat das nicht manuell gebucht. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Wir werden zusatzliches Training anbieten, um sicherzustellen, dass dies nicht erneut passiert.

Posted 4 years ago

“С благодарност към г-н Янислав Иванов! Благодаря за вниманието, за отделеното време и за цялостното съдействие! Удоволствие е да се работи с Вас! Продължавайте все така.”

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Posted 4 years ago

Благодаря ви за любезните коментари.

Posted 4 years ago

“Nice and helpful people to work with! Will use them again for sure!”

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Posted 4 years ago

Thank you for your kind comments George. Good to hear we helped.

Posted 4 years ago

“toller Kundenservice”

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Posted 4 years ago

Danke Wolfgang. Einen schönen Tag noch.

Posted 4 years ago

“Always helpful staff, clean and well provided for ship (Stena), very happy with Freightlink - they always deliver!”

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Posted 4 years ago

Thanks for your super review Bryan. Glad to hear you had a good sailing and that Freightlink delivered. Have a nice day.

Posted 4 years ago

“Terrible i AM still waiting to find out if my other booking is passed or not and I have a truck that need to be in Liverpool on Monday morning such bad service”

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Posted 4 years ago

We're sorry that you are unhappy with the service you received. Unfortunately your booking was placed on standby by the ferry operator. This is something we do not have control over. Several alternative sailings and routes have been offered but have been declined. Apologies for any inconvenience caused.

Posted 4 years ago

“Wszystko sprawnie i szybko ,Polecam”

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Posted 4 years ago

Dziękuję bardzo!

Posted 4 years ago

“I have been dealing with Sadie Ashton this evening, and she has been really patient, after I sent a DGN under the wrong booking, their was no fuss and Sadie just took in her stride, and we got through it, I was really impressed, the communication was good and Sadie replied very quickly to my emails, which i really appreciated. Well done Sadie, hope your other customers are more straight forward. This was a great example of excellent customer service!”

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Posted 4 years ago

Thank you for your fantastic review. The difficult stuff is what we specialise in so it's great to hear that Sadie was able to solve your DGN issue. We'll be sure to pass your comments on to her this morning. Have a great day.

Posted 4 years ago

“Very late confirmation after 6 hours”

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Posted 4 years ago

Thank you for your feedback. Unfortunately our office closes at 23.00 and the operator's office was also closed. We did not receive confirmation until the operator reopened just before 08.00. The confirmation was sent as soon as we received it. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Wie immer sind wir mit der Buchung sehr zufrieden, einfach , schnell und unkompliziert. Vielen Dank für ihre Mühe. Gibt es die Möglichkeit von Rabatten, wenn wir mehrmals im Jahr buchen, wir buchen ausschließlich über Frightlink?”

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Posted 4 years ago

Vielen Dank für Ihr Feedback. Bitte wenden Sie sich an Ihren Account Manager, um weitere Informationen zu den Preisen zu erhalten.

Posted 4 years ago

“It was a pleasure to speak with you. Also i Would like to thank you to Becky Demaine who gave me a lot of information and make me understand everything. Thank again Becky Demaine.!!!!×××”

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Posted 4 years ago

Thank you very much Sorin for your feedback. We will pass on your kind comments to Becky. Have a great day.

Posted 4 years ago

“I am happy whit your service, I like your opinion about this job, tank you”

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Posted 4 years ago

Thank you for your kind comments. Have a nice day.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,663 reviews