Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,664 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i book for our engineers al the time, never had a problem with the agents, always helpful and pleasant”

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Posted 1 year ago

Hi Gillian, thank you for leaving us a review! We work hard to provide an industry-leading service for all our customers, so it is fantastic to hear that you have had a good experience with us. Have a great day

Posted 1 year ago

“VERY HELPFULL”

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Posted 1 year ago

Thanks for the great review Darren, we're glad our experts could help!

Posted 1 year ago

“Contact with their colleague is very good, always helpful and friendly. We can only recommend you to all our partners. The website is easy to use. We love using it.”

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Posted 1 year ago

Thank you for your review! We look forward to working with you in the future

Posted 1 year ago

“Excellent service, friendly and very helpful.”

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Posted 1 year ago

Hi Martin, thank you for taking the time to leave us a review! It's great to hear that you've had a good experience with us. Our experts are always on hand to help

Posted 1 year ago

“Fast answer!”

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Posted 1 year ago

Thank you for leaving us a review, it's great to hear that you had a good experience with us!

Posted 1 year ago

“All the team in Freightlink that I’ve dealt with have been super efficient and friendly.”

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Posted 1 year ago

Hi Deborah, thank you for taking the time to leave us a review! We're absolutely thrilled to hear that you've had a positive experience with us, and we look forward to working with you in the future. Have a great day

Posted 1 year ago

“Best company to book with.”

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Posted 1 year ago

Good morning, Corneliu. Thank you for your review! We are pleased to hear that you have had a good experience with us and we look forward to working with you in the future. Have a great day

Posted 1 year ago

“Good friendly service very flexible when needing to change times. They have phone lines and you can talk to people and they are all very helpful”

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Posted 1 year ago

Hi David, thank you for taking the time to leave us a review! We pride ourselves on our service so it's fantastic to hear that you have had a good experience with us. Have a great day

Posted 1 year ago

“Easy to use platform and follow up contact has been amazing. Very helpful staff that can’t do enough to ensure your booking experience is handled to the very best standard.”

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Posted 1 year ago

Good morning, James! Your feedback helps us to continually improve our business and serve our customers more efficiently. We are thrilled you are satisfied with our services and would like to thank you for your 5 star rating.

Posted 1 year ago

“We had to change our GVMC as the vehicle that was to be used broke down. Customer service was brilliant and went above and beyond what most services would have and he got us sorted for the delivery the next day (Sunday Crossing). Many thanks”

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Posted 1 year ago

Thank you for your review! We are pleased to hear that the team could support you with your booking and look forward to working with you in the future. Have a great day

Posted 1 year ago

“Not enough information was provided.”

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Posted 1 year ago

Hi Thomas, thank you for your review. Unfortunately, because you contacted the ferry operator's main booking office instead of our customer service team, we were not notified of any amendments to your booking until your booking had been invoiced. Had you contacted our customer service team directly, we would have been happy to assist you with your booking amendments. We hope to continue supporting you with your freight ferry & tunnel bookings in the future.

Posted 1 year ago

“Helpful dependable flexible and a real person on the end of the line. Gets my vote for great service.”

Freightlink 5 star review on 2nd April 2023

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Posted 1 year ago

Hi Karen, thank you for your lovely review! At Freightlink, we pride ourselves on delivering the best possible customer service for all of our customers, so it's great to hear that you had a positive experience with us. We look forward to continuing to support you in the future. Have a great day

Posted 1 year ago

“WE ARE SATISFIED WITH THE SERVICES OFFERED AND THE PROFESSIONALISM OF THE FREIGHTLINK TEAM”

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Posted 1 year ago

We are thrilled you are satisfied with our services and would like to thank you for your 5 star rating. Thank you for your feedback as it helps us to continually improve our business and serve our customers more efficiently.

Posted 1 year ago

“Very flexible and friendly customer service”

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Posted 1 year ago

Thank you so much for the 5-star rating, Gábor! We're so glad to hear that our customer service was both flexible and friendly. We value your opinion and are grateful for sharing it.

Posted 1 year ago

“So we arrived in port with a confirmed ticket from you and guess what, THERE WAS NO F-ING BOAT!!”

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Posted 1 year ago

According to our records, you made your booking on Sunday, 26th of March for departure later that same day. By arriving at the port a day late, your booking was no longer applicable. Had you contacted our customer services team, we would have been happy to help you change your booking to the 27th. Thank you.

Posted 1 year ago

“It would have been better if you sent me 1 link for payment which included all 4 journeys I was booking instead of 4 links.”

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Posted 1 year ago

Thank you for your review! Without feedback, we can't continue to improve our service. We will look into this and our experts will work to make this process simpler in the future. Thank you

Posted 1 year ago

“very helpful staff and a good service from everyone i talk with.”

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Posted 1 year ago

Thanks for the review! It is great to hear that we have a service which works for you. We look forward to supporting you with future bookings

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Friendly staff who try to find solutions and not problems.”

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Posted 1 year ago

Thanks for taking the time to leave us a review! Have a great day

Posted 1 year ago

“Such a helpful and efficient lady. Thank you 🙂”

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Posted 1 year ago

Thank you for leaving us a review, it's great to hear that you had a good experience with us!

Posted 1 year ago

Freightlink is rated 4.8 based on 2,664 reviews