Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,663 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lucasz saved my life today. Thank you for your wonderful customer service and for helping me with the documentation I needed.”

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Posted 2 years ago

Thanks for your review, Caroline! Our team is always here to help

Posted 2 years ago

“Foarte usor si foarte rapid de folosit aplicatia. Bilet de ferry rezervat in cateva secunde”

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Posted 2 years ago

Mulţumesc mult!

Posted 2 years ago

“Perfect and easy”

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Posted 2 years ago

Hi Iliyan, thank you for leaving us a review! We are happy that you had a good experience with us and look forward to working with you in the future.

Posted 2 years ago

“Although this wasn't all down to freightlink and the operator Condor, I still had little contact in relation to this booking and to constantly chase for updates on availability of my ferry while staying away in Poole and nearly travelled back home as not sure a booking was going to happen, to top it off paying 630 pounds to be sat in a chair for over 9hours on a crossing not great value for money.”

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Posted 2 years ago

We are sorry to hear you are unhappy with the service you received. The booking was placed 23/05/2022 15.51, which unfortunately meant that the operator booking office did not respond before closing for the day. We received a response from the operator the following morning (24/05/2022) with no space available for the evening's sailing. Our customer service team contacted the operator again (24/05/2022) and the booking was confirmed at 12.50 for 25/05/2022 09.00. A cabin was not included in the booking. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“A great service to use and both Jana and Zoe were very helpful all the way through.”

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Posted 2 years ago

Thanks for leaving us a review, Dan! We're happy to hear that you've had a good experience with us.

Posted 2 years ago

“Always a pleasure to deal with your self’s 👍👍”

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Posted 2 years ago

Thank you for leaving us a review, Roy. Our team works hard to ensure that we offer all of our customers the highest quality service. We're thrilled to hear that you have had a good experience with us and look forward to working with you in the future. In the meantime, have a great day!

Posted 2 years ago

“Have always been up front and honest with me. Taken good care of my bookings and have always delivered on them.”

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Posted 2 years ago

Thanks for your review, Kris. We are delighted to hear that you have had a good experience with us. Our expert team are always here to help make the process of booking your freight ferry tickets as simple as possible. Have a great day!

Posted 2 years ago

“Always helpful and efficient. On this occasion the agent made a mistake and we paid for port passes we did not need ( travelling on an ATA Carnet with a GMR) but when the final ferry to Sicily needed a paper ticket ( remember those?) they helped again.”

Freightlink 4 star review on 21st May 2022

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Posted 2 years ago

“I have been desperately trying to get a truck from Ancona to Igoumenitsa - thanks to the help of Patrick Stefanescu it got sorted - many thanks Kings Heavy Haulage Ltd”

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Posted 2 years ago

Thanks for your review, Howard! We are glad that you had a good experience with us and that you managed to get everything sorted. Have a great day.

Posted 2 years ago

“Travelling for the first time to the UK after Brexit as an entertainment production represented quite some customs challenges that Freightlink managed to address very quickly and professionally. No doubt they know their business and were able to offer definitive solutions. A special shout out to Daniel, Patrick and a lady whose name, unfortunately, eludes us now, in the freight department, for the incredible availability and friendliness held even in the face of the utmost challenging needs on our part. Thank you! Period. We will use you again anytime we must. The Elton Show AS www.the-elton-show.com”

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Posted 2 years ago

Thank you so much for your review, Carl. We are pleased that you have had a good experience with us. At Freightlink, we're always working towards providing our customers with the highest standards of service, and are extremely proud of our team. We will pass your comments on to them. In the meantime, have a great week! We look forward to working with you in the future.

Posted 2 years ago

“it was easy to book, just more easy would be if payment could be via IDEAL as well.”

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Posted 2 years ago

Hi, Tim. Thanks for your suggestion! We are always looking at different payment options in different regions and will look into this. Have a great day.

Posted 2 years ago

“Top one the best”

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Posted 2 years ago

Thank you for taking the time to leave us a review, Marius. Have a great week!

Posted 2 years ago

“Top one good service”

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Posted 2 years ago

Thank you for reviewing Freightlink! Have a great week.

Posted 2 years ago

“One word...Lucas....Speak to Lucas, super helpful, friendly and made sure we had everything we needed for our last minute trip. Sarah”

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Posted 2 years ago

Thank you for reviewing us! We're incredibly proud of our customer services team and will pass your lovely comments on to Lucasz. Have a great week!

Posted 2 years ago

“Sean was very knowledgeable and helpful. Made it all very easy”

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Posted 2 years ago

Hi, Peter. Thank you for your review! We will pass your comments on to Sean and the team. Have a great day!

Posted 2 years ago

“Could not have got better service. Lucas was more helpful than he’s job required I am sure.”

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Posted 2 years ago

Thank you for your review, Martina! Your feedback and experience are extremely important to all of us here at Freightlink. I will pass your lovely comments on to Lucasz and the team. Have a great day!

Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

Thank you for leaving us a review, Roger. Our service is really important to us, and we are thrilled to hear that you have had a good booking experience. We look forward to working with you in the future. Have a great day!

Posted 2 years ago

“Yanislav Ivanov is perfect! Thank you for everything!”

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Posted 2 years ago

Thanks for leaving us a review. Have a great day!

Posted 2 years ago

“Very professional staff Peter is a legend 😊👏👏👏👏”

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Posted 2 years ago

Thanks for your review, Robert! Have a great day

Posted 2 years ago

“Excellent!”

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Posted 2 years ago

Thanks for your review, Codrin. We are glad that you had a good experience with us. Have a great day!

Posted 2 years ago

Freightlink is rated 4.8 based on 2,663 reviews