Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,591 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Перфектно!”

Helpful Report

Posted 1 year ago

“Great service from our agent Yanislav. Easy to use platform”

Helpful Report

Posted 1 year ago

Thank you for your review, it is great to hear that you had a positive experience with us and our team. We look forward to working with you in future

Posted 1 year ago

“You make the process easy for me as transport organiser. Nothing is ever a problem for you. I love it.”

Helpful Report

Posted 1 year ago

Thank you very much. Making the process simple is our number one priority. Have a good day.

Posted 1 year ago

“Professional and efficient. My company has used Freightlink for years and they have never let us down. Fantastic service from friendly, helpful and knowledgable staff. Thoroughly recommended.”

Helpful Report

Posted 1 year ago

Thank you so much for your review and thank you for being a loyal customer. We really appreciate it. Have a great day.

Posted 1 year ago

“tempestivi e disponibili, molto gentili.”

Helpful Report

Posted 1 year ago

Grazie mille per la sua valutazione a 5 stelle per Freightlink. Apprezziamo molto le sue parole sulla nostra tempestività e disponibilità, così come la gentilezza del nostro personale. Siamo lieti di essere stati all'altezza delle sue aspettative!

Posted 1 year ago

“Very nice customer service. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Dmytro. We are so pleased that our customer service experience was a positive one for you. Have a nice day.

Posted 1 year ago

“Zero Stars given (one because I had to) Terrible Company Terrible Website Terrible Booking system Terrible Customer Service Have cost me an absolute fortune in fees and overtime costs No feeback on complaints No help given Compensation required”

Helpful Report

Posted 1 year ago

We are sorry to hear you are not happy with our service. Unfortunately there was no space available on the Wightlink sailing you booked (and that we then requested from Wightlink) and therefore alternative sailings were offered. We do not have the authority with Wightlink to 'bump' other customers from the sailing as you requested. Wightlink do not provide live space availability to agents therefore we are unable to show this on our website. As is the case for all bookings where space is not available, a refund will be provided if you do not use one of the alternatives we have offered. We are sorry for the inconvenience caused.

Posted 1 year ago

“Daniel Mester was superb I was in a state as we had put ad blue in a diesel tank and were trying to organise another van to come out, and I had about 20 per cent battery on my phone he did everything possible to make my bookings go easily, I was so worried about getting it wrong in my frazzled state but he calmed me down and got everything done, he is a credit to your company and I would like to thank him for all his help. Fiona Pattison Cycle Transfer”

Helpful Report

Posted 1 year ago

Thank you very much for your great review and your 5-star rating. We are particularly delighted that Daniel was able to assist you in a time of need and help make your bookings go more smoothly. We will certainly pass on your kind comments. We look forward to helping you again soon.

Posted 1 year ago

“Every booking has been great, no problems what so ever, and help is a phone call away.”

Helpful Report

Posted 1 year ago

Thank you so much, Robin. We are so glad to hear that you have had great experiences with us with every booking. We also thank you for being a loyal customer, and we hope you keep doing business with us for many more years to come.

Posted 1 year ago

“Perfect company”

Helpful Report

Posted 1 year ago

It's great to hear that we are providing a service that works - thank you for your review! Our experts are always available to support you with your bookings

Posted 1 year ago

“Perfect TEAM”

Helpful Report

Posted 1 year ago

Thank you for your review. It's great to hear that our team are providing a service that works!

Posted 1 year ago

“The best for ferry bookings! Efficient and competent assistance, difficult to find better. Recommended!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It's great to hear that you've had a good experience with us. Our experts are always on hand to help

Posted 1 year ago

“Hi Erin, Thanks to Freightlink the booking for our tractorpulling team went real smooth!! We will contact you again next year”

Helpful Report

Posted 1 year ago

Thank you for reviewing us! We are so happy that your booking went smoothly and that you will be choosing us again next year. We're here to make the hassle of transporting motorsport equipment & vehicles as smooth as possible. Thanks again for taking the time to leave us a review! Have an excellent day Warm regards, Erin

Posted 1 year ago

“Vielen Dank für die tolle Unterstützung, alles funktioniert super. Jeder Mitarbeiter ist sehr freundlich und sehr kompetent. Herzliche Grüße”

Helpful Report

Posted 1 year ago

Vielen Dank für Ihre Bewertung und für die Buchung bei Freightlink, ihre Bewertung ist für uns sehr wichtig und es freut uns, dass Sie eine positive Erfahrung bei uns haben, wir wünschen Ihnen einen schönen Tag!

Posted 1 year ago

“Very Good like always! Easy and quick. Thank you Freightlink!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review! It is brilliant to hear that we are providing a service that works for you. Have a great week!

Posted 1 year ago

“Hello We work with heavy trucks. When we ask for a reservation, if it is not confirmed, we cannot send the truck to the port. Better post a payment link when you have a safe place to upload. Now I pay first and then wait for you to refund my money. That's not ok”

Helpful Report

Posted 1 year ago

We are sorry to hear that you did not have a positive experience with us on this occasion. Unfortunately, some ferry operators' systems do not automatically approve bookings. Because of this, your booking went to the waiting list to await confirmation. We have received your cancellation, and your refund request is currently being processed with our accounts department. If you would like to discuss your booking further, please contact our customer service team

Posted 1 year ago

“Outstanding service by Patrick, very patient and explained everything - really went above and beyond! 5* all the way, highly recommended”

Helpful Report

Posted 1 year ago

Hi Chris, thank you for your review. It's fantastic to hear that you had a good experience with us! Our experts are always on hand to offer booking and customs support. Have a great day

Posted 1 year ago

“Great customer support. 10/10”

Helpful Report

Posted 1 year ago

Hi Robert, thank you for taking the time to leave us a review. It's great to hear that you have had a good experience with us! Our team is always on hand to provide expert booking support. Have a great day

Posted 1 year ago

“I had the pleasure of speaking with Daniel in the Customer Services department today. He was very professional and very helpful. He answered all of the questions I had and gave me the information I needed. Thank you Daniel :)”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us, and will pass your lovely comments on to Daniel and the team. Have a great day!

Posted 1 year ago

“PROFESSIONALI E COMPETENTI!!SEMPRE DISPONIBILI”

Helpful Report

Posted 1 year ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 1 year ago

Freightlink is rated 4.8 based on 2,591 reviews