Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful.”

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Posted 1 year ago

Thank you for leaving us a review! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 1 year ago

“Great support from Gareth guiding me through the system and ensuring correct paperwork was in place.”

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Posted 1 year ago

Hi Deborah, thank you for leaving us a review! We are pleased to hear that you had a good experience with us and will pass your comments on to Gareth & the team. Have a great day

Posted 1 year ago

“Easy ferry booking and perfect contact center services.”

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Posted 1 year ago

Thanks for leaving us a review! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 1 year ago

“Sister company Customslink let s down the service overall.”

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Posted 1 year ago

“The online system for booking freight may be straightforward for most companies but when carrying hazardous the system is not smooth. Having to book all journies separately instead of a return journey, which then involves two credit card payments as we are not allowed to open an account with StenaLine as we do not travel frequently enough, obtaining booking references, then having to file hazardous documents, to be then hit with a further hazardous charge, resulting in another two credit card payments. A whole morning to book a return ferry crossing from Cairnryan to Belfast. Not good enough!”

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Posted 1 year ago

We are sorry to hear you had issue booking your hazardous goods with us. You can book hazardous goods on a return journey, so we are not sure why this didn't work for you. Unfortunately Stena Line's account opening requirements are beyond our control. Additional charges do apply to Class 7 hazardous goods and port approval is needed for this type of cargo. We will update our hazardous goods information page to make it clearer that charges may apply for certain classifications.

Posted 1 year ago

“Un personal calificat și deosebit de respectuos!”

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Posted 2 years ago

Mulţumesc mult!

Posted 2 years ago

“Very helpful , polite and I was delt with in a professional manner”

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Posted 2 years ago

Thanks for leaving us a review, Nicholas! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 2 years ago

“Quick and easy to arrange. Excellent customer support.”

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Posted 2 years ago

Thanks for leaving us a review, Deric! Our experts are always here to help

Posted 2 years ago

“Bardzo utrudniony kontakt za firmą . Dodzwonić się do was graniczy z cudem”

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Posted 2 years ago

Przykro nam to słyszeć! Niestety nasi doradcy klienta byli dziś rano bardziej zajęci niż zwykle. Jeśli Pani problem nie został rozwiązany, bardzo proszę skontaktować się z nami ponownie, a jeden z naszych ekspertów będzie mógł Pani pomóc.

Posted 2 years ago

“As easy as always, I may pay a little extra for my crossings but to have the ease of booking as and when I want and have the expertise help always at hand if need be, makes the little extra cost all worth it. THANK YOU ALL AT Freightlink. RWH . AWL PACKING SHIPPING & STORAGE”

Freightlink 5 star review on 24th November 2022

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Posted 2 years ago

Hi Robert. Thank you for leaving us a review (and for the brilliant photo)! We are pleased to hear that you have had a positive experience with us. Our team is always here to help!

Posted 2 years ago

“Flexible friendly and knowledgeable staff who can help guide with what can be a daunting experience.”

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Posted 2 years ago

Thanks for leaving us a review, Darren! Our experts are always here to help

Posted 2 years ago

“Habe von dem Herr Umar Rama guten Angebot erhalten... Danke noch mal für den freundlichen Gespräch... S. Romme”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung ! Wir freuen uns das sie wieder mit an bord sind

Posted 2 years ago

“Excellent service and very helpful with customs queries.”

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Posted 2 years ago

Hi Greg, thank you for leaving us a review! We are thrilled to hear that you have had a positive experience with us. Have a great day

Posted 2 years ago

“Herrn Umar Rama hat mir sehr freundlich und kompetent weitergeholfen. Vielen Dank dafür und gerne bis zum nächsten Mal”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung ! Wir freuen uns das sie wieder mit an bord sind

Posted 2 years ago

“Es war schön einen deutschen Ansprechpartner zu haben. Herr Rama konnte alle Fragen kompetent und freundlich beantworten.”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung ! Wir freuen uns das sie wieder mit an bord sind

Posted 2 years ago

“perfect service 👌 thank you Mr. Rama”

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Posted 2 years ago

Thank you for taking the time to leave us a review, Tom! It's great to hear that you have had a good experience with us. We look forward to doing business with you in the future

Posted 2 years ago

“Thank you for your support, Yanislav!”

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Posted 2 years ago

Thank you for the great review! Our expert team are always here to help. We'll pass your great comments on to Yanislav and the team. We look forward to working with you in the future.

Posted 2 years ago

“perfect! 👌”

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Posted 2 years ago

Hi Tom, thank you for leaving us a review! We are thrilled to hear that you have had a positive experience with us and we will pass your fantastic comments on to the team. Have a great day

Posted 2 years ago

“Thank you for the great support. I was very happy to talk with mr urma rama on german. Made it much easier to get all the informations i need. He was very polite and competent. For bookings in the future i will contact mr rama directly”

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Posted 2 years ago

Thank you for your review, Jonas. We are thrilled to hear that you have had a positive experience with us & will pass your comments on to Mr Rama and the team.

Posted 2 years ago

“It's ok, very quickly, good and simple Thank you”

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Posted 2 years ago

Thank you for your review, we look forward to working with you again!

Posted 2 years ago

Freightlink is rated 4.8 based on 2,592 reviews