Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ich habe mich heute mit Herr Rama telefoniert , die Kommunikation war sehr gut da der Herr war sehr nett und hat uns erklärt wegen die neue Optionen wir werden Zukunft unserem Fähre ticket und eure tunnelticket über Freightlink buchen. vielen lieben Dank für die Nette Gespräch. MfG Bouchaar”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung ! Wir freuen uns das sie wieder mit an bord sind

Posted 2 years ago

“Great customer service. I was delighted to receive a call from Joe on my way to the Eurotunnel. He had taken the time to check my travel details and was after some missing information. His proactivity made everything very smooth when I arrived. Also a note of thanks to Patrick and Patrick with previous bookings / sailings.”

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Posted 2 years ago

Thank you for taking the time to leave us such a detailed review. We're thrilled to hear that you have had a good experience with us and that our team could support you with your bookings. Have a great day!

Posted 2 years ago

“Very helpful and professional staff and will happily use again.”

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Posted 2 years ago

Thank you for your review, we look forward to working with you again!

Posted 2 years ago

“Good service and nice agent Umar Rama!!!”

Freightlink 5 star review on 4th November 2022

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Posted 2 years ago

Thank you for leaving us a review (and for the brilliant photo)! We are pleased to hear that you have had a positive experience with us. Our team are always here to help

Posted 2 years ago

“Sehr schneller Anruf nach Registrierung, sehr netter und hilfreiche Kontakt mit Rückruf!”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung !

Posted 2 years ago

“Great service and very helpfull staff”

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Posted 2 years ago

Hi David, thank you for your review! We're happy to hear that our team could help. Have a great day

Posted 2 years ago

“Alles Super”

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Posted 2 years ago

Thank you for your review! Have a great day

Posted 2 years ago

“Thanks again”

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Posted 2 years ago

No problem, our team is always here to help. Thank you for your review!

Posted 2 years ago

“servizio ottimo”

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Posted 2 years ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 2 years ago

“Many thanks to Mr Rama for helping. A german speaking guy is a really great help. Thanks so much.”

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Posted 2 years ago

Morning! Thank you for your review. We are thrilled to hear that you have had a positive experience with us & will pass your comments on to Mr Rama and the team.

Posted 2 years ago

“Crossing was cheaper than booking direct with the ferry company. Staff were very helpful in responding to our queries as we had never booked as freight before for a one-off crossing with a commercial vehicle. Booking with Freightlink was especially useful as our booked sailing was cancelled at the last minute and it was extremely easy to swap to another carrier by phone at relatively short notice.”

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Posted 2 years ago

Hi Graham, thank you for your review! At Freightlink, we aim to do 3 things really, really well: 1- Save you time, by responding to all queries as soon as possible. 2- Save you money, by providing industry-leading rates for as many of our 1000+ routes as we can. 3- Save you stress, by taking the guesswork out of transport with our expert advice. So, it's fantastic to hear that you had a positive experience with us & that our experts could help you do all 3. For any future freight booking queries, don't hesitate to get in touch with our team. Have a great day!

Posted 2 years ago

“Had se customs issues anf staff were very helpful when I called for advice.”

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Posted 2 years ago

Morning, Frans. Customs can certainly be a challenge, but we're happy our team could help! Thank you for taking the time to leave us a review

Posted 2 years ago

“Hi Actually, three times called and tried talk to Joseph account manager, I couldn't and they said he call you back but he didn't, finally I spoke with Patrick and he helped me.”

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Posted 2 years ago

Hi Masoud, we are happy to hear that Patrick could help you with your query. Thank you for your review

Posted 2 years ago

“Once again Freightlink helped us with great service. Especially Mr. Umar Rama supported us very well again.”

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Posted 2 years ago

Thank you for another great review, Tobias! It's great to hear that you're still happy with our service. We'll pass your comments on to Umar

Posted 2 years ago

“Great job”

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Posted 2 years ago

We're always here to help! Thank you for your review

Posted 2 years ago

“Daniel was mega helpful! There was an issue with our booking and now there isn't. Doesn't get better than that”

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Posted 2 years ago

At Freightlink, problem-solving is what we do best, so it's great to hear that our experts could help! Thank you for taking the time to leave us a review. We will pass your great comments on to Daniel and the team.

Posted 2 years ago

“I can't believe you sent me this email!!!! on departure day I got an email that you are very sorry but we can't go on the ferry because we didn't book a round trip and oneway was not possible at acciona trasmediterranea (that's not true either, I contact them and a one way trip IS possible!!!!) I booked and paid for this ferry on the 11th of october, got an invoice and confirmation. 2 days later I got an email when the returning was so you could book it. Then I answered there was not gonna be a return because the truck stays in the netherlands. that's when you could have said: I am sorry but oneway is not possible (IT IS POSSIBLE!!!) we will refund your money and you have to find something else BUT YOU DIDN'T!!!!! the day before departure I emailed for a ticket from corralejo to playa blanca and that's when you told me I am not sure you can go on the ferry, I said I am sorry, why, what is wrong??? you told me again because it wasn't a roundtrip we couldn't get on the ferry .next morning (departureday)you told me the ferry was fully booked and we couldn't get on that boat. I flew a driver in from the netherlands to fuerteventura to drive our truck back to the netherlands, I am gonna claim 3 plaintickets to freightlink because next day the driver flew back and he has to come once more to drive the truck probably in november. BUT I NEVER EVER BOOK WITH FREIGHTLINK AGAIN!!! THIS IS REALLY THE WORST COMPANY I HAVE EVER WORKED WITH, ON DEPARTURE DAY TELLING YOU COSTUMER I AM SORRY YOU CAN'T TRAVEL, IT IS REALLY UNBELIEVABLE!!!! FREIGHTLINK GETS A 0 FROM ME NOT EVEN 1 STAR!!!!”

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Posted 2 years ago

We are sorry to hear that you did not have a positive experience with us. After placing your booking on the 11th, you did not receive a confirmation email. Instead, you received a message that same day explaining that the booking needed to be booked as a round trip. When you replied on the 17th claiming that the booking was a roundtrip as you had shipped earlier this year, we informed you that a different operator was used for the initial trip. Therefore, your current booking would not be classed as a round trip. Our customer services team then tried to inform you that you could in fact proceed with a one-way booking, but the pricing would be different. Amongst this confusion, our agents began chasing operators to make you a reservation in time for the trip. Unfortunately, by that time we were unable to secure you a space. As was made clear to you by our team, we could not compensate you for any costs as we had not confirmed your reservation initially.

Posted 2 years ago

“I found the website a little confusing, as the basket was hard to open after entering al my details Then i eventually found it and went on to pay, so my opinion is that it was very easy to choose your sailings as they were clearly listed. But completing it all was a little confusing. Also the comfirmation email didn't show a clear invoice i had to copy and paste the end of the mail! I was wishing for the phone line to be back hence my rating.... I'm hoping i'll get used to it”

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Posted 2 years ago

Hi Kathryn! After speaking with Joe who contacted you to walk you through the process after we received your review, we are thrilled to hear that the problem has been resolved. Thank you for your feedback Kathryn, it helps us to finetune our digital solutions even further. Have a great day!

Posted 2 years ago

“First time using the freight side of Irish ferries a daunting prospect at first glance the paperwork seems endless, however first class assistants from your Team managed to get things sorted today before my departure early tomorrow.”

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Posted 2 years ago

Hi Austin, thank you for leaving us a review! We are thrilled to hear that you have had a positive experience with us and we will pass your fantastic comments on to the team. Have a great day

Posted 2 years ago

“Really easy to use and the correct options. If you have a question by email, you get quickly a helpfull answer. Thank you Yanislav Ivanov for all the help.”

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Posted 2 years ago

Hi Wim, thank you for the great review! Our expert team are always here to help. We'll pass your great comments on to Yani and the team - we look forward to working with you in the future

Posted 2 years ago

Freightlink is rated 4.8 based on 2,592 reviews