Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vielen Dank für die wundervolle Unterstützung bei unseren Buchungen, und für das fantastische Service. Alles Gute und liebe Grüße aus Salzburg”

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Posted 1 year ago

Vielen Dank Heidemarie für Ihre 5-Sterne-Bewertung für Freightlink.

Posted 1 year ago

“Fantastic service, this booking was made simple for me by the professionalism of the booking staff. Thank you”

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Posted 1 year ago

Hi Steven, thank you for your excellent review. Our customer service team work hard to provide an industry-leading service, so it is brilliant to hear that you have had a good experience with us. We look forward to working with you in the future. Have a great day!

Posted 1 year ago

“Always a pleasure when calling Freightlink. They are so helpful and knowledgeable.”

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Posted 1 year ago

Hi Ramona, thank you for taking the time to leave us a review! We really appreciate your feedback. Our experts are available 7 days a week to support you with your bookings.

Posted 1 year ago

“All was super ok!”

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Posted 1 year ago

Thank you for your review! It is great to hear that you had a good experience with us

Posted 1 year ago

“Die Buchung war nicht einfach und viel zu teuer. An der Fähre haben wir festgestellt, daß wir mehr als das Doppelte bezahlt haben zum regulären Preis. Außerdem musste am Check in das Ticket nochmal händisch ausgestellt werden.”

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Posted 1 year ago

Hallo Michael, vielen Dank für Ihr Feedback. Obwohl wir Ihre Buchungsanfrage sofort an den Betreiber weitergeleitet haben, haben wir leider nicht sofort eine Antwort von CalMac erhalten. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie sich in Zukunft wieder für uns entscheiden.

Posted 1 year ago

“Truly helpful and dedicated people! They went the extra mile when I had a problem and kept my truck rolling! Thank you Freightlink, especially, thank you Patrick and Georgiana!”

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Posted 1 year ago

Thank you for taking the time to leave us a review, it is great to hear that our team could support you with your booking! Our experts are always here to help. We will pass your lovely comments on to Patrick, Georgiana and the team. Have a great day!

Posted 1 year ago

“Excellent customer service from Joseph and problem now resolved.”

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Posted 1 year ago

Thank you for your review, Richard. It's fantastic to hear that Joseph could help you with the issue! Have a great day

Posted 1 year ago

“Had a small problem with the on line booking however rang up the the girl on the phone was fantastic”

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Posted 1 year ago

Thank you for taking the time to leave us a review, Daragh! We are glad to hear that our customer service team could support you with your booking. Have a great day

Posted 1 year ago

“Excellent job! Thank you Aleksandra Shumovska!!!”

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Posted 1 year ago

Thank you so much for your 5-star rating of Freightlink Solutions, Jelena! We really appreciate your feedback and look forward to working with you in the future.

Posted 1 year ago

“Dreadful customer service, wrong information on booking confirmation has caused us huge problems this morning and a vehicle stranded on the Isle of Wight, rude and professional staff in particular Patrick.”

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Posted 1 year ago

Dear Mr Gordon M B Thomas, We are sorry to hear that you did not have a positive experience with us on this occasion. Due to busy summer traffic on Isle of White sailings, it can be difficult to find availability, particularly at short notice. We emailed you yesterday to inform you that the next available crossing was at 11.40am the following morning, and we also left a note next to your booking number. When you called our customer service team on the phone this morning, you spoke to a member of our team in an extremely inappropriate manner. Unfortunately, while Patryk tried to help you, we were unable to support you further as you did not provide us with your booking number when asked to do so. We then contacted you again earlier today to try to discuss the situation. At Freightlink, we always try to help our customers through the booking process, but we cannot do this if you do not provide us with the necessary information. If you have any further questions, please contact us at hello@freightlink.co.uk. Best regards, Erin from Freightlink

Posted 1 year ago

“Szybko łatwo i przyjemnie. Tak trzymać”

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Posted 1 year ago

Dziękuję Ci!

Posted 1 year ago

“jestem bardzo zadolona z obsługi. polecam :)”

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Posted 1 year ago

Dziękujemy za poświęcenie czasu na wystawienie opinii. Cieszymy się, że nasi eksperci byli w stanie pomóc. Zapraszamy do współpracy w przyszłości!

Posted 1 year ago

“Excellent professional service. Joanna was brilliant in organising everything and answering all my questions. Will use for next shipment”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It's fantastic to hear that you have had a positive experience with us - our experts are always on hand to support you through the booking process. We will pass your comment on to Joanne and the team. Have a great day

Posted 1 year ago

“Credit Card charged, although no booking could be executed, since the ferry was full. No refunding even after 10 days. Additional costs due to unjustified payment in foreign currency.”

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Posted 1 year ago

Thank you for your review. We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, we were unaware that the sailing was full until after you had made your booking. Our team then made you aware of this as soon as we knew, but due to an internal miscommunication on our end there was a delay in processing your refund. We apologise for the inconvenience that this has caused and will be taking the necessary steps to ensure that this does not happen again. Your refund has been approved and should be with you soon. If you have any more questions, please don’t hesitate to contact us at hello@freightlink.co.uk . Best regards, Erin from Freightlink

Posted 1 year ago

“WSZYSTKO OK POLECAM”

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Posted 1 year ago

Dziękuję Ci!

Posted 1 year ago

“During our bookings so far, we received perfect information from Mr. Klacsmányi, with helpful and fast administration in everything.”

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Posted 1 year ago

Thank you Lorennzo for the 5 star rating. During your bookings, we are happy we have been able to provide you with what you needed from Mr. Klacsmányi, with helpful and fast administration. We appreciate your loyalty and look forward to continuing our business relationship.

Posted 1 year ago

“Good service”

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Posted 1 year ago

Thank you for the 5 star rating. It means a lot to us that you are pleased with our good service. Have a great day!

Posted 1 year ago

“Thank you Freightlink once again. You have an awesome customer service team, friendly, patient and very helpful. You deliver perfect service for this small business and you have our total loyalty. Thank you. Iain”

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Posted 1 year ago

Thank you so much Iain for your five star rating. We love to hear that our customer service team has been able to provide perfect service for your small business. Your words mean a lot to us, and we are very grateful for your loyalty.

Posted 1 year ago

“Al momento non ho nessuna conferma di prenotazione nonostante abbia pagato la tratta”

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Posted 1 year ago

Buongiorno, La sua prenotazione si trova in lista di attesa, putroppo a causa del traffico stagionale si trova piu difficolta del solito nella conferma di certe prenotazioni con pochi giorni di anticipo.

Posted 1 year ago

“Very happy with this service, easy to use and convenient to use on my phone.”

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Posted 1 year ago

Hi Robin, thank you for taking the time to leave us a review. We are happy to hear that you have had a positive experience with us and will pass your comment on to the team!

Posted 1 year ago

Freightlink is rated 4.8 based on 2,592 reviews