Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,621 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Много съм доволен, обслужването е на ниво”

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Posted 1 year ago

Благодаря ти!

Posted 1 year ago

“Excellent communication, very helpful. Great service, thank you!”

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Posted 1 year ago

Hi Nicola, thank you so much for taking the time to leave us a review and for being a loyal customer. We really appreciate it. Have a great day.

Posted 1 year ago

“You have exceeded my expectations. I have not used Freight link before, but the quality and the speed of responses from your customer team was expectational. All my queries were answered in an easy way. Definitely good value for money!”

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Posted 1 year ago

Thank you so much Paulina for your 5-star rating of Freightlink! It is greatly appreciated. We are so glad to hear that our customer team exceeded your expectations and we appreciate you taking the time to leave us your feedback. Have a great day!

Posted 1 year ago

“Very easy to use”

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Posted 1 year ago

Thank you so much for the 5 star rating of Freightlink. We are thrilled to hear that our solutions were easy to use. We really appreciate your loyalty and support. Thank you again!

Posted 1 year ago

“Nothing is ever a problem , everybody I speak with are very good , 11 out of 10”

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Posted 1 year ago

Hi Andrew, thank you for your review. It's great to hear that you have had a positive experience with us. Our customer service experts are available to support you with your bookings 7 days a week

Posted 1 year ago

“We are extremely satisfied with the service provided by Mr. Yanislav Ivanov. He helped us a lot in everything.”

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Posted 1 year ago

Thank you so much for your review, Georgi! We are truly delighted to hear that you’ve had a great experience. We will pass your comments on to Yanislav and the team - thank you for taking the time to provide us with feedback. Have a great day

Posted 1 year ago

“Excellent as always”

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Posted 1 year ago

Thank you for your review, David. Our experts work extremely hard to provide an industry-leading service, so it's fantastic to hear that you have had a good experience with us. If you have any future booking questions please don't hesitate to get in touch with our experts. Have a great day

Posted 1 year ago

“Very very helpful, we needed GMR for our lads to get on the ferry. And straight away Lukasz was there to help with out any questions. Thank you again for all your help.”

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Posted 1 year ago

Good morning, Natalie. Thank you so much for your review - we will be sure to pass your brilliant comments on to Lukasz and the team. If you require any further booking support in the future, please do not hesitate to contact our customer service team.

Posted 1 year ago

“tutto perfetto”

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Posted 1 year ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 1 year ago

“Excellent service! very helpful and fast.”

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Posted 1 year ago

Thank you for leaving us a review! It's great to hear that you have had a good experience with us. Have a fantastic day

Posted 1 year ago

“Перфектно!”

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Posted 1 year ago

“Great service from our agent Yanislav. Easy to use platform”

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Posted 1 year ago

Thank you for your review, it is great to hear that you had a positive experience with us and our team. We look forward to working with you in future

Posted 1 year ago

“You make the process easy for me as transport organiser. Nothing is ever a problem for you. I love it.”

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Posted 1 year ago

Thank you very much. Making the process simple is our number one priority. Have a good day.

Posted 1 year ago

“Professional and efficient. My company has used Freightlink for years and they have never let us down. Fantastic service from friendly, helpful and knowledgable staff. Thoroughly recommended.”

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Posted 1 year ago

Thank you so much for your review and thank you for being a loyal customer. We really appreciate it. Have a great day.

Posted 1 year ago

“tempestivi e disponibili, molto gentili.”

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Posted 1 year ago

Grazie mille per la sua valutazione a 5 stelle per Freightlink. Apprezziamo molto le sue parole sulla nostra tempestività e disponibilità, così come la gentilezza del nostro personale. Siamo lieti di essere stati all'altezza delle sue aspettative!

Posted 1 year ago

“Very nice customer service. Thank you”

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Posted 1 year ago

Thank you so much for your review, Dmytro. We are so pleased that our customer service experience was a positive one for you. Have a nice day.

Posted 1 year ago

“Zero Stars given (one because I had to) Terrible Company Terrible Website Terrible Booking system Terrible Customer Service Have cost me an absolute fortune in fees and overtime costs No feeback on complaints No help given Compensation required”

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Posted 1 year ago

We are sorry to hear you are not happy with our service. Unfortunately there was no space available on the Wightlink sailing you booked (and that we then requested from Wightlink) and therefore alternative sailings were offered. We do not have the authority with Wightlink to 'bump' other customers from the sailing as you requested. Wightlink do not provide live space availability to agents therefore we are unable to show this on our website. As is the case for all bookings where space is not available, a refund will be provided if you do not use one of the alternatives we have offered. We are sorry for the inconvenience caused.

Posted 1 year ago

“Daniel Mester was superb I was in a state as we had put ad blue in a diesel tank and were trying to organise another van to come out, and I had about 20 per cent battery on my phone he did everything possible to make my bookings go easily, I was so worried about getting it wrong in my frazzled state but he calmed me down and got everything done, he is a credit to your company and I would like to thank him for all his help. Fiona Pattison Cycle Transfer”

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Posted 1 year ago

Thank you very much for your great review and your 5-star rating. We are particularly delighted that Daniel was able to assist you in a time of need and help make your bookings go more smoothly. We will certainly pass on your kind comments. We look forward to helping you again soon.

Posted 1 year ago

“Every booking has been great, no problems what so ever, and help is a phone call away.”

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Posted 1 year ago

Thank you so much, Robin. We are so glad to hear that you have had great experiences with us with every booking. We also thank you for being a loyal customer, and we hope you keep doing business with us for many more years to come.

Posted 1 year ago

“Perfect company”

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Posted 1 year ago

It's great to hear that we are providing a service that works - thank you for your review! Our experts are always available to support you with your bookings

Posted 1 year ago

Freightlink is rated 4.8 based on 2,621 reviews