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Freightlink Reviews

4.8 Rating 2,640 Reviews
94 %
of reviewers recommend Freightlink
4.8
Based on 2,640 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Freightlink Reviews

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024
Lyme B
Freightlink 5 star review on 30th August 2024
Guy B
Freightlink 5 star review on 29th January 2024
Eduardo M
Freightlink 5 star review on 23rd December 2023
Petru I
Freightlink 5 star review on 1st November 2023
Yuliyan V
Freightlink 5 star review on 23rd October 2023
Huseyin K
Freightlink 5 star review on 23rd August 2023
Anonymous
40
Anonymous
Anonymous  // 01/01/2019
Fantastic people to deal with. Great service.
Helpful Report
Posted 6 years ago
We are a small horse transport company that have now used Freightlink 4 times to get over to Ireland. Every single time has been quick, easy and hassle free. Today our ferry from Pembroke-Rosslare was cancelled for us due to weather conditions. I got straight on to the phone to the guy I booked with Dion Mashiter and explained we needed to get there this weekend by hook or by crook and it didn't matter what port we went from or which port we went to... He went out of his way to figure out every single route and find out which one would accept us so we could get there. Dion has shown more than customer service Today, he has shown he actually does care about his job, his customers and what will make them happy. This man deserves employee of the month and a pay rise!
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Posted 6 years ago
Excellent service as usual
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Posted 6 years ago
yes. I'm happy
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Posted 6 years ago
I am very satisfied with the customer service and the support your employees and especially from your colleague Yanislav! He is always very helpful and 100% committed to assist if there is any problem, or we have something unclear. Your online system as well as the mobile application are very user-friendly and easy to use, which is a very big plus! I hope that we can negotiate for better prices in the future, so we can redirect most of our bookings to your company.
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Posted 6 years ago
everythink fast and clear
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Posted 6 years ago
Great prices and easy to use.
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Posted 6 years ago
Although we are a small Company, always receive first class service at all times. Booking online is easy and lots of information on the Freightlink website. Any problems at all are soon sorted out with online or phone call operatives.
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Posted 6 years ago
Excellent service!
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Posted 6 years ago
Good afternoon, I used your service right. With the registration on the site, ordering a ferry and paying all was very simple. I just did not understand that for our company there was a possibility of payment without VAT. But your employee today was very kind and volunteered to help me with reducing the cost of this ferry, at the expense of money back (overpaid for VAT)
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Posted 6 years ago
Every thing i need was right at hand so easy to book and staff were really helpfull
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Posted 7 years ago
Thank you very much, Mrs. Monika, for your great help and patience and professionalism.
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Posted 7 years ago
Notified of service changes although two ferries cancelled and our delivereies were 24hours late
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Posted 7 years ago
Sincere apologies for the problems you encountered with your sailing. Our customer service team are investigating.
Posted 6 years ago
They are a great team & always happy to help with any queries that i have.
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Posted 7 years ago
Easy to use booking platform, friendly staff to deal with. Keeping you up to date with correct sailing times, etc.
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Posted 7 years ago
it is difficult to make the bocking
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Posted 7 years ago
We are sorry to hear you experienced some issues making a booking. Our customer service team walked you through the process via live chat. We work very hard to ensure that our booking process is as simple as possible.
Posted 7 years ago
You will very rarely experience the effort Freight Link make to get you a confirmed booking on a ferry ( Sunday included )... What such polite helpfull genuine staff... Upfront & honest.. Thank you Freight Link.. Mr Peter Gibbons...
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Posted 7 years ago
telephone, book ferry, arrive at ferry terminal, get straight into the queue, onto the ferry and your there. no hassles
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Posted 7 years ago
Its fast, secure and relible.
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Posted 7 years ago
support at the highest level, Monika, very helpful, I recommend 100%
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Posted 7 years ago
Freightlink is rated 4.8 based on 2,640 reviews