Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,637 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would like to say a big THANK YOU to Dion for your excellent service Fair pricing and quality customer service make dealing with Freight link both easy and cost effective.”

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Posted 5 years ago

Thank you for your kind comments. Much appreciated. We have passed them on to Dion.

Posted 5 years ago

“A great service”

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Posted 5 years ago

Thank you for your kind comments.

Posted 5 years ago

“Simple, wide and offering good price too.”

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Posted 5 years ago

Thank you very much for your comments. They are much appreciated.

Posted 5 years ago

“This was my first time to use the site. And I am 72, so a little slow compared to a more computer literate younger user. I first had to work out if you accepted cars as not all freight operators do. There seemed to be a little confusion between the car accommodation limit and the passenger limit of 12. If I have read it correctly, if there were 4 people to each car, then only 3 cars with drivers and passengers could be accommodated. The acceptance of cars was confirmed to me best by the photographs of cars on the dockside waiting to load and also parked on the ship's deck. In fact I found the gallery extremely helpful overall at giving me a really clear understanding of your operation. It was factual and straight forward. The warnings about the stairs and no lift were well made. I found the switch over to booking the return part of the journey a little difficult to follow and had to make several attempts to get it right. This involved leaving the site and starting over again. A start over option that would take the user back to square one would be helpful. Asking for details of name and car reg. etc after booking the outward journey and before booking the return took me by surprise as well. Usually the bookings are done first and then the personal details are collected afterwards. As I said at the outset I am an elderly man and perhaps not the best person to evaluate the layout of the process. I am now looking forward to my trip in September.”

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Posted 5 years ago

Thank you very much for the review. We take all comments into consideration. Seatruck are predominantly a freight operator which means the freight vessels have a total maximum capacity of 12 passengers – this includes the freight drivers. We do also accept non-commercial passenger bookings on certain sailings, for which we will receive a set allocation out of the 12 spaces. These allocations will vary depending on route, and are limited to a maximum of 2 people per passenger vehicle. Regarding the booking process, you are able to select a return option at the start as well as during your booking, but we will see if there is any way to make this clearer.

Posted 5 years ago

“Best way to cross the Irish Sea”

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Posted 5 years ago

That's brilliant to hear. Thank you very much.

Posted 5 years ago

“Excellent service. Only niggle, no toilet facilities at ports.”

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Posted 5 years ago

Thank you for your feedback. Although not advertised, the staff toilets can be used on request.

Posted 5 years ago

“Nice and easy. Very kind operators.”

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Posted 5 years ago

Happy to help. Thank you.

Posted 5 years ago

“Clear concise & informative”

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Posted 5 years ago

Thank you for your comments.

Posted 5 years ago

“Great service Account set up within a matter of minutes No trouble amending bookings”

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Posted 5 years ago

Thank you for your great feedback. Much appreciated.

Posted 5 years ago

“A great effortless experience.”

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Posted 5 years ago

Brilliant. Thank you for your kind comments.

Posted 5 years ago

“Easy to use website , and confident that any issues will be there quickly felt with”

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Posted 5 years ago

Thank you for your confidence in us. That's great to hear.

Posted 5 years ago

“Super site easy to use !”

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Posted 5 years ago

Thank you for your feedback. Good to hear you had a great experience with our website.

Posted 5 years ago

“very professional and friendly will be using their services in the near future”

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Posted 5 years ago

Thank you. We look forward to hearing from you soon.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Thank you very much. Enjoy your trip.

Posted 5 years ago

“Very helpful, Lucia helped do the online booking And now using the booking app for future trips”

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Posted 5 years ago

Hi Simon, thank you for your review. We are glad to hear that you are making use of our booking app for your future bookings, we have put a lot of work in to ensure it's a smooth experience! We will be sure to pass on your comments to Lucia.

Posted 5 years ago

“Very easy and clear. Nice people at the call centre.”

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Posted 5 years ago

Hi Allesandro, thank you for your kind review, we're glad to hear you found us to be easy and clear to use and that you appreciate our sales staff, we look forward to hearing from you again.

Posted 5 years ago

“Great personal service”

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Posted 5 years ago

Thank you for your feedback.

Posted 5 years ago

“Lukasz my man thaks for sorting latest service always tops”

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Posted 5 years ago

Hi Alan, thank you for your review, we will be sure to pass on your comments to Lukasz

Posted 5 years ago

“Staff always very helpful and patient. So easy to pick up the phone, tell them what I require and they do the work. Brilliant.”

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Posted 5 years ago

Hi Gary, thanks for you're review. We're glad to hear that you found our staff to be so helpful and welcoming to you, we look forward to you picking up the phone again soon.

Posted 5 years ago

“quick confirmation. flexible nice cooperation in case of any modification. good system.”

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Posted 5 years ago

Hi László, thank you for your review. We are glad to hear that everything met your expectations and we were able to help you with everything you needed. We look forward to seeing you again in the future.

Posted 5 years ago

Freightlink is rated 4.8 based on 2,637 reviews