Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gentleman I spoke to assisted me in changing a booking and was extremely helpful. He gave me the impression nothing was too much trouble. Highly recommend”

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Posted 2 years ago

Thank you for leaving us a review, Michael. We're thrilled to hear that you had a good experience with us and look forward to working with you in the future. Have a great day!

Posted 2 years ago

“Quick response and highly recommend”

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Posted 2 years ago

Thanks for leaving us a review! We're glad you had a good experience with us.

Posted 2 years ago

“Fast,Easy,Correct”

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Posted 2 years ago

Hi Tamas, thanks for leaving us a review! Have a great day.

Posted 2 years ago

“A fost ok și foarte simplu mai prost un pic cu engleză dar merge”

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Posted 2 years ago

Mulţumesc mult!

Posted 2 years ago

“fast and convenient thank you”

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Posted 2 years ago

Hi Todor. Thank you for leaving us a review. We're glad you had a good experience with us!

Posted 2 years ago

“Great company to use for commercial ferry bookings. Good helpful people to deal with. Thank you”

Freightlink 5 star review on 1st July 2022

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Posted 2 years ago

Hi Dean. Thank you for your fantastic review. We're glad that you had a good experience with us. Have a great day!

Posted 2 years ago

“This was my first booking with freight after Brexit. I was sent all over the place, given wrong info and in the end I cancelled the booking because it was very expensive- including all costs- and I did not have any confidance in the process of booking in combination with the customs clearance by Customslink.”

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Posted 2 years ago

“Thank you Piotr! Great service and prompt response even out of working hours. Excellent work and communications. Will recommend you to everyone! Thank you again!”

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Posted 2 years ago

Thank you for your fantastic review, Serghei. We're glad that you had a good experience with us and we look forward to working with you in the future. Have a great day!

Posted 2 years ago

“Muy contentos por la simplicidad en reservar los tickests del ferrie en la vuestra pagina. Viajeremos el proximo dia 1/7/22 e volveremos a 11/7/2022 como lo vaya bien volveremos a dicir la nuestra experiencia final. Un saludo Pedro Morais”

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Posted 2 years ago

Hi Pedro, thank you for booking with us and for leaving a review. We are pleased to hear that you had a good experience with us. Have a great day!

Posted 2 years ago

“I could not make payment even with my saved card. I tried on different devices but it wouldn't accept my card. Infuriating. Finally I called the office where I spoke to a very helpful lady who sent me a link which worked. A bit pointless having the app for on the go if it doesn't work. Otherwise service is great, just sort out the payments.”

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Posted 2 years ago

Apologies for the issue you encountered when trying to make a booking with our app. We are investigating this issue. Good to hear our customer service team were able to complete your booking. Sorry for any inconvenience caused.

Posted 2 years ago

“Great service from the team at Freightlink and would like to thank Ivan Mudry for his work in getting my documentation sorted for crossings.”

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Posted 2 years ago

Dear Customer, Thank you for your review. Our service is important to us, so it is brilliant to hear that you have had a good experience with us. We look forward to working with you in the future and will be sure to pass your comments on to Ivan. Have a great day!

Posted 2 years ago

“Good service”

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Posted 2 years ago

Hi Steven, thanks for leaving us a review! Our service is important to us so we are happy that you had a good experience with us. We look forward to working with you in the future

Posted 2 years ago

“Why can you the booking only with a creditcard? Why not also with ideale.”

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Posted 2 years ago

Hi John. Apologies for the inconvenience, we are looking into other payment options at the moment

Posted 2 years ago

“Very easy to book by yourself and also good contact with advisor if you need help. I will be using this service and highly reccomend it.”

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Posted 2 years ago

Thank you for your review, Emilia. We look forward to working with you in the future!

Posted 2 years ago

“I booked and paid for a ferry to Jersey and then had no confirmation. I eventually phoned freightlink as it was Friday PM and we were sailing on Monday AM. The booking had not been confirmed and they could no longer fit us on the original ferry.”

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Posted 2 years ago

Sorry to hear you had issues with your ferry booking. Unfortunately, the operator's booking office was closed when you made the booking, so we could not get confirmation from them. We eventually managed to get through to the operator on Friday afternoon and due to limited space, your sailing is confirmed for 19.30 today. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“Excellent service thanks for all the help as a Newby very helpful 👍”

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Posted 2 years ago

Hi Trevor, thanks for your review! We're always here to help

Posted 2 years ago

“very fast and very easy, very good web page !!!!”

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Posted 2 years ago

Great to hear you loved our website. Thank you, Guran. Have a nice day.

Posted 2 years ago

“********************************************************************************************************************************************************************************************************”

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Posted 2 years ago

Благодарим Ви.

Posted 2 years ago

“Daniel my advisor was fabulous, but I’m very disappointed that I was able to book a lorry onto the ferry and pay via the app at the time and now be told I’m on standby. This is really upsetting me and causing a lot of stress at work. We have deadlines to get cargo to places and can’t risk being put on standby.”

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Posted 2 years ago

We are sorry to hear you are unhappy with your ferry booking. Unfortunately, space is limited and we are only informed about this by the ferry operator after we have placed the booking. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“Always on duty and at your service! Helpful and focused on finding solutions!”

Freightlink 5 star review on 10th June 2022

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Posted 2 years ago

Thanks for leaving us a review, Philipp! Our team is always here to help. Have a great day.

Posted 2 years ago

Freightlink is rated 4.8 based on 2,592 reviews