Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,638 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly easy booking service for straight forward routes but not a quick response for more unusual routes .. be very very wary of this as there is a premium rate phone number and any delays in answers from them will result in a very high phone charge - not acceptable !.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. The more unusual routes usually require a response from the ferry operator and unfortunately they are not as quick as the more common route operators. We do our best to get the required information as quickly as possible.

Posted 5 years ago

“Just perfect! I’ve used this service for a few years now and never, ever experienced any issues. Efficiency and reliability is what a business needs and Freightlink manages to deliver each and every time. 10/10”

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Posted 5 years ago

Hi David, It's great to hear you've been a long time customer of ours and always experienced the service you expected and we're really glad you have recognised the efficiency and stress free service we push to provide to our customers. We look forward to seeing you again soon.

Posted 5 years ago

“Very easy and quick to make a online booking.”

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Posted 5 years ago

Hi Richard, thank you for your kind review, we're glad you found us so easy and quick to deal with and hope you were satisfied with your overall experience. We look forward to seeing you again soon.

Posted 5 years ago

“Prompt delivery. Good communications.”

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Posted 5 years ago

Thank you for your review, we're glad we were able to meet your expectations with our delivery and communications and look forward to helping with your freight ferry needs in the future

Posted 5 years ago

“I wish other ferry companies websites and customer service were as efficient and helpful as Freightlink`s. Really quick and easy to book. I had one enquiry and phoned a lady on the Motorhome booking contact us who answered my query instantly. My only slight quibble would be for motorhome/car drivers booking, it is not clear if the cabins are shared with anyone else. My suggestion would be to put on the website when booking, exactly what type of cabin you are getting on a given sailing. For example, it worried my wife a little bit if we would be sharing. She need not have worried!!! Good job Freightlink. Will be crossing with you again. Many Thanks.”

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Posted 5 years ago

“Evrythig Good! Best people working here!”

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Posted 5 years ago

Thank you very much.

Posted 5 years ago

“I would certainly recommend freightlink to my more adventurous friends, but not anyone who really needs a hand to hold. Our experience was great, the staff were friendly and the accommodation and food were exactly what we needed. We were with all the truckers, which is to be expected on a freight service so we felt very much like the new guys who knew nothing. However that didnt matter at all as everyone seemed glad to help us and no-one made us feel silly or unwelcome.”

Helpful Report

Posted 5 years ago

Thank you very much for your kind comments. Glad to hear that you had a positive experience on your journey.

Posted 5 years ago

“Dion has been excellent and booking was easy. Thanks”

Helpful Report

Posted 5 years ago

Hi Andrew, we're glad you found our booking process so easy and that you were pleased with the service you received from Dion, we look forward to helping in any way we can in the future and will pass your kind comments on.

Posted 5 years ago

“Very quick, clear, high recommended. thanks”

Helpful Report

Posted 5 years ago

Hi Jaroslaw, we're glad you found us very quick and clear to use, we really value giving our customers a straightforward experience and are happy to hear you found this to be the case!

Posted 5 years ago

Hi Jaroslaw, we are glad to hear you found us to be quick and clear and that you would recommend us to others, we look forward to seeing you again in the future.

Posted 5 years ago

“Always reliable, always friendly and very helpful! Advisable/recommendable!”

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Posted 5 years ago

Hi Herr, thank you for your kind review, we are glad to hear you had such a great experience with us, we look forward to helping you again with your freight ferry related needs!

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Tony, we're glad to hear that you found our service to be so excellent, we look forward to helping you in any way we can with your ferry freight needs in the future.

Posted 5 years ago

“slow getting email confirmations through, needed to call and ask if they could sort it”

Helpful Report

Posted 5 years ago

Hi Alan, thank you for your review, we're sorry you've had an issue with your email confirmations but glad to hear that you could get in contact over the phone. We look forward to helping you in any way we can in the future.

Posted 5 years ago

“good, easy, clear and precise website”

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Posted 5 years ago

Thank you for your kind review, we are glad you had such a great experience with your website.

Posted 5 years ago

“its just fantastic & easy to use”

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Posted 5 years ago

Thank you for your feedback Peter, we are glad you have found us so easy to use and look forward to seeing you again in the future.

Posted 5 years ago

“Excellent service and so easy to use.”

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Posted 5 years ago

Thank you for your feedback David, we're really glad you found our service to be excellent and easy to use and we look forward to taking care of your freight ferry needs in the future!

Posted 5 years ago

“Perfect services, thanks Regards”

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Posted 5 years ago

Thank you for your feedback. Much appreciated.

Posted 5 years ago

“Thank your for your amazing service. Regards Jordan Yordanov director of Export services consulting LTD”

Helpful Report

Posted 5 years ago

Thank you for your kind comment Jordan.

Posted 5 years ago

“Booking and check in was quick and easy, staff friendly and helpful a great service”

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Posted 5 years ago

Good to hear you had such a positive experience with us and the ferry operator. Your comments are much appreciated.

Posted 5 years ago

“Very quick and easy to understand, very satisfied, John Taylor.”

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Posted 5 years ago

Thank you John. Glad to hear you had a great experience with us.

Posted 5 years ago

“very friendly staff at preston”

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Posted 5 years ago

Thank you very much.

Posted 5 years ago

Freightlink is rated 4.8 based on 2,638 reviews