Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,665 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got an email this morning saying that my unaccompanied tractor had been shipped. This evening after a difficult day my wife and children (we have no-one we can leave them with because of coronovirus) travelled to belfast (90min drive) to collect it. When we got there i was told "oh it wasn't shipped because it had to sit 72hrs till coronovirus had decayed on it". Why could someone not had told me this today before i was due to collect it. At a time of avoiding unnecessary journeys this is more than rubbish customer service.”

Helpful Report

Posted 4 years ago

We're sorry to hear you had issues when collecting your tractor from Belfast. Unfortunately we were not notified by the ferry operator of the 72 hour quarantine period until 21.00 last night but the operator had already informed our system that it had been shipped. Sincere apologies for the inconvenience caused.

Posted 4 years ago

“No communication possible, no answers, undeliverable email in response to sender. Creditcard charged despite cancellation.”

Helpful Report

Posted 5 years ago

Sorry to hear you experienced issues contacting us and that your sailing was cancelled. Unfortunately we do not have additional information regarding the cancellation from the ferry operator at this time. A refund has now been processed for you. Sincere apologies for any inconvenience caused.

Posted 5 years ago

“Bought ticket then got a phone call after I paid for it to say that they couldn’t guarantee Place”

Helpful Report

Posted 5 years ago

We're sorry that your booking was unavailable. Unfortunately, this route is operated by a freight-only vessel with very limited space and the operator could not confirm the booking. It is also particularly busy in the evenings. Alternatives were offered by our customer service team. Sincere apologies for any inconvenience caused.

Posted 5 years ago

“Atentie!!! Trimit somatii de plata chiar daca plata a fost efectuata cu cardul in timpul rezervarii :(”

Helpful Report

Posted 6 years ago

“My experience was not great..I rang sat 6.45 to change the vehicle Reg it went to voicemail & I left a message stating the change.I received no call back so I rang back at 8.15 to be informed that you guys do not receive the voicemail. Proceeded to make the change but it was very difficult as your phone line kept interrupting our conversation which was annoying to say the least...regards Tony”

Helpful Report

Posted 6 years ago

We're sorry to hear you've had an issue, we are currently looking into why you have encountered these problems and how we can prevent them from happening in the future.

Posted 6 years ago

“This is the wrong email for the 5th time so sort it out”

Helpful Report

Posted 6 years ago

We are sorry to hear you are receiving the wrong emails. We have emailed you privately to correct this issue. Apologies for any inconvenience caused.

Posted 6 years ago

“I booked for departure from Rostok at 6 and 8 and I was told that the reservation was unconfirmed. I was only repaid euro 188.54 instead of two for a total of 377.08”

Helpful Report

Posted 6 years ago

The booking was made at 03.00 and unfortunately our customer service team were unable to manually confirm the booking with the ferry operator. Also, we were not notified by the customer that a second booking made had not been used therefore the refund was not processed at that time.

Posted 6 years ago

“used you twice both occasions did not get on ferry better going through ferry operators”

Helpful Report

Posted 6 years ago

Unfortunately due to technical issues with the Irish Ferries Ulysses ferry some sailings were cancelled and therefore other sailings were busier than usual. Although we tried to find the customer alternatives with a similar sailing time, the other ferry operators and routes were also busy. As a booking agent, this situation was out of our control.

Posted 6 years ago

“could not get any link and putting me into site I did not want”

Helpful Report

Posted 6 years ago

We're sorry to hear that you had issues accessing our website. We have not been experiencing any technical problems therefore we're not sure why you had trouble making a booking.

Posted 6 years ago

“Not happy have paid in euros instead of sterling. N paid a bit extra.”

Helpful Report

Posted 6 years ago

Unfortunately it appears the customer selected to pay by Euros rather than GBP during the checkout process.

Posted 6 years ago

“Twice i have tried to book, twice you have taken the money and twice i have had my times changed, i am currently waiting still for you to sort out my return journey which is paid for!!!”

Helpful Report

Posted 7 years ago

Unfortunately we do not have any control over our ferry operator's availability and are only informed that space is unavailable after a booking has been placed. We are currently investigating alternative bookings.

Posted 7 years ago

“Not happy. Booked a 21.30 crossing online. Confirmation email said 16.00. Rang to complain but advised only one crossing at this time then a few hours later was rang back to say all sorted for original time. Another call then advised no bookings available for 21.30 all full & I can go on a waiting list or go via another route meaning an extra 2 hours drive when I return to England.”

Helpful Report

Posted 7 years ago

Sincere apologies for the errors that were made with this ferry booking. We are very sorry for any inconvenience caused and we will be making several improvements to ensure that this does not happen again.

Posted 7 years ago

“we waited an hour after check in to be loaded”

Helpful Report

Posted 7 years ago

Sorry to hear you experienced a delay. Unfortunately as we are a ticket agent operational matters of operators at ports are outside of our control and Eurotunnel freight tickets are sold on an open ticket basis. The new Eurotunnel VP service allows you to book to a guaranteed departure time.

Posted 7 years ago

Freightlink is rated 4.8 based on 2,665 reviews