Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,665 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,665 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“too expensive”

Helpful Report

Posted 5 years ago

We are sorry to hear you are unhappy with the price. This is an expensive ferry route and unfortunately we are unable to offer a better price for single trips.

Posted 5 years ago

“The manners on the phone could be better p”

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Posted 5 years ago

We're sorry to hear you were unhappy with the manner of the person you spoke to on the phone. We pride ourselves on the quality of customer service we provide. Your feedback has been sent to our team for investigation.

Posted 5 years ago

“Easy and good app to use second time I have used it”

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Posted 5 years ago

Thank you for your kind comments John. Much appreciated.

Posted 5 years ago

“Very good job”

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Posted 5 years ago

Thank you very much. Glad to hear you had a good experience with us.

Posted 5 years ago

“Altid venlig og god service”

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Posted 5 years ago

Tak for dine venlige kommentarer, Kurt. Glad for at høre dig havde en stor oplevelse med os.

Posted 5 years ago

“Used the app, extremely easy, and the back up is always top class!”

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Posted 5 years ago

Hi Chris, thank you for your review. We are glad to hear you have found our app so easy to use and that we have been able to provide you with our great customer service. We look forward to seeing you again soon.

Posted 5 years ago

“not only is the service very hands on and face to face so to speak but they really understand the demands and stress of freight transport and the total reliance on getting the right ferry booked at the right time so you can be where you need to be and when you need to be there! For me the biggest plus is the fact that they communicate with you and never leave you in the dark if for example a certain ferry route is a difficult one for availability etc... by communicating and constant update emails etc it really reduces the stress of a fleet manager... so for me its thumbs up high for this company!!! wouldnt use any other thats for sure... cheers”

Helpful Report

Posted 5 years ago

Hi Peter, thanks for the review. We are glad to hear you're so satisfied with our customer service and communication, we really do our best to keep the customer up to date with any changes and offer any knowledge we have to make sure you have the best experience possible. We look forward to seeing you again soon.

Posted 5 years ago

“Was quoted £380 for a Heysham to Douglas trip. This was passed on to my customer and accepted by them. Then I had a call from Ivan to inform me that there was an additional £30 each way to be added to the price. As I had already quoted and received acceptance I had no choice but to absorb that money myself. In future, will deal with the ferry companies direct.”

Helpful Report

Posted 5 years ago

Sincere apologies for this pricing error. A refund of the additional charges is being processed. We have now corrected this mistake so that it doesn't happen in future.

Posted 5 years ago

“Fast, precise job! Great thanks a lot!”

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Posted 5 years ago

Hi Csaba, we are glad to hear we could be fast and precise for you and look forward to seeing you again soon

Posted 5 years ago

“So easy to use and quick to book last min routes”

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Posted 5 years ago

Thanks for your kind review. Glad to hear we were able to sort your booking at short notice.

Posted 5 years ago

“Very keen to help no matter what. Great customer service and account opened within 24hrs. Website super easy to use which is always a benefit. Looking forward to using this service more. Thanks Freightlink :-)”

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Posted 5 years ago

Hi Debbie, thank you for your review. We are glad to hear you found our staff to be helpful and attentive and we were able to open an account for you quickly. We look forward to seeing you again soon!

Posted 5 years ago

“Really efficent! No other company was able to solve the problem of my trip in so short time.”

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Posted 5 years ago

Hi Annalisa, thank you for your review. We are glad to hear we were so efficient in dealing with your requests and that we could beat out the competition in this way! We look forward to seeing you again soon.

Posted 5 years ago

“Very helpful and well informed.”

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Posted 5 years ago

Hi Patrick, thank you for your review. We are glad to hear that you found us to be helpful and able to give you the information you needed. We look forward to seeing you again soon.

Posted 5 years ago

“We/DHL Global Forwarding have been working with Adam Redford and his team for the first time this year on a very large project and i'm pleased to say they haven't missed a beat, with everything moving as planned. We will of course be using their services on the next one, thanks for all your help.”

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Posted 5 years ago

Hi Jonathan, thank you for your review. We are glad to hear that we've met all your expectations and been as efficient as possible with you. We will pass on your comments to our colleagues and look forward to seeing you again soon.

Posted 5 years ago

“Fríendly informative person.”

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Posted 5 years ago

Hi Sol-Britt, thank you for your review, we look forward to seeing you again soon.

Posted 5 years ago

“Maria , Peter , thanks for your help! 2 bookings (61354659, 61354578) with mistakes today. good result..... pffff, hot weather in Hungary.... thanks for your kind, fast and perfect help to make the necessary change! you are the best! :)”

Helpful Report

Posted 5 years ago

Hi thank you for your review. We are glad to hear that we could right any wrongs with your booking and that you found us to be kind, fast and helpful, we will be sure to pass on your kind comments to Maria and Peter. We look forward to seeing you again soon.

Posted 5 years ago

“it was my wife who booked with you and she said it was very easy which made it a stress less experience”

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Posted 5 years ago

Hi William, thank you for your review. We are glad to hear your wife found it so easy to book with us and we were able to take some stress out of the situation. We look forward to seeing you again soon.

Posted 5 years ago

“Great customer service and helpful staff”

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Posted 5 years ago

Hi Steve, thank you for your review. We are glad to hear you found our customer service and staff to be helpful and to your satisfaction. We look forward to seeing you again soon.

Posted 5 years ago

“Simply, user-friendly, perfect service.”

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Posted 5 years ago

Thank you Attila.

Posted 5 years ago

Thank you Attila.

Posted 5 years ago

“100% VERY GOOD”

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Posted 5 years ago

Hi Marek, thank you for your review. We look forward to seeing you again soon.

Posted 5 years ago

Freightlink is rated 4.8 based on 2,665 reviews