Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,593 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The phone call I had from Phil was very useful and much appreciated and we will be in touch for help regarding all the brexit issues Thanks phil”

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Posted 4 years ago

Thank you for taking the time to leave us a review! We are really pleased to hear that you have benefitted from Phil's phone call and will pass your feedback along to him!

Posted 4 years ago

“Simply Amazing.”

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Posted 4 years ago

Thank you so much for your feedback! We are so glad to hear that you have enjoyed your experience with us!

Posted 4 years ago

“This is so easy, great website to use. Easy to book and find vehicles, places, time tables.”

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Posted 4 years ago

Thank you for your feedback! We are so glad that you have enjoyed using our website!

Posted 4 years ago

“exelent service very friendly and helpfull members of staff”

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Posted 4 years ago

Thank you for your feedback! We are so glad to hear that you have enjoyed our service and found our team to be friendly and helpful

Posted 4 years ago

“gyors és megbízható, mint mindig”

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Posted 4 years ago

Köszönöm!

Posted 4 years ago

“Freightlink working is excellent.”

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Posted 4 years ago

Thank you for your feedback!

Posted 4 years ago

“Ügyfélbarát kiszolgálás kedvezö árazás kedvezö feltételek gyors probléma megoldó képesség... Az elmult 10 év távlatában az eddigi legpozitivabb tapasztalatunk kompozás terén. Nagyon köszönjük a segitséget!”

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Posted 4 years ago

Köszönöm!

Posted 4 years ago

“A very good collaboration, quality services. The application it's easy to use and also useful.”

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Posted 4 years ago

Thank you for your feedback! We are so glad to hear that you have had a really positive experience with us and enjoy using our app!

Posted 4 years ago

“Very helpful in facilitating ferry crossings even at short notice.”

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Posted 4 years ago

Thank you for your feedback! We are so glad to hear that you have had a positive experience with us and that we were able to facilitate your ferry crossing at short notice!

Posted 4 years ago

“Por el momento muy bien.”

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Posted 4 years ago

¡Gracias!

Posted 4 years ago

“Very good money, no hassle , highly recommend.”

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Posted 4 years ago

Thank you so much for taking the time to leave us some feedback! We are so glad to hear that you have had a positive experience with us and would recommend us!

Posted 4 years ago

“Sempre il top, bravi !”

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Posted 4 years ago

Grazie!

Posted 4 years ago

“In the beginning was scared about how works Freightlink but at the end we have great experience. Thanks Yanislav for help in situations when we have struggle and when is price question he finds good comprise solutions. Big thanks.”

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Posted 4 years ago

Thank you so much for your feedback! We are so glad to hear that you have had a really positive experience with us and that Yanislav has been able to help you! We will pass your review onto him!

Posted 4 years ago

“Freightlink rang today (I spoke with Phil Coles) to inform me of the procedures I need to follow from 1 Jan 2021. I found Phil very informative and helpful and really appreciated the call. Regards Trish OSullivan You Chill We Deliver Ltd”

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Posted 4 years ago

Thank you so much for your feedback! We are really pleased to hear that you were happy with the advice that Phil passed onto you about the new changes and will share your review with him!

Posted 4 years ago

“Can't praise them enough. Great customer service whenever I have had to call them. I find the prices very competitive, much cheaper to book through them.”

Freightlink 5 star review on 12th November 2020

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Posted 4 years ago

Thank you so much for your feedback! We are so glad to hear that you have always enjoyed our customer service and are pleased with our pricing!

Posted 4 years ago

“Hopefully you will rectify the current situation and remedy this review. I totally by chance checked my bank statement to check on another issue when I noticed two almost identical payments had been made to freightlink! I was sent a payment link for an upgrade to my return journey which was for £42.56 which I paid online using the link. My bank also sent me a security number by text to allow the payment to be made. It turns out a second payment was made using my same card details later for £42.55! A Penny difference but what I am more concerned about is that I did not authorise this payment or even know anything about it prior or after. I am concerned how this is even legally possible to have my secure details retained for future use without my permission. I have contacted freightlink today by phone and have been told they will investigate and get back to me. If I have not had a reply by tomorrow I will pass the matter to my bank as an issue of fraud. I have now had the reply from freightlink below who have stated it was a typo and they have refunded. The amount has as yet not been returned Tony account and also this does not explain how they were legally able to use my card details to take a second payment without my knowledge #cardfraud. I will now be passing this matter to my bank to deal with.”

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Posted 4 years ago

It appears there has been a miscommunication between our customer service and accounts departments due to the change in booking. I can confirm that the second payment has been voided. The penny difference was a typo. We will be addressing this error with the team members involved and working on a better solution to prevent this from happening again. Additional payments are taken under clause 8.5 of our terms and conditions https://www.freightlink.co.uk/terms-and-conditions. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“I really like using Freightlink simple efficient nothing ever a problem”

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Posted 4 years ago

Thank you so much for your lovely feedback! We are so glad to hear that you enjoy using Freightlink and you find the booking process simple and efficient!

Posted 4 years ago

“Very professional company with great service highly recommend”

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Posted 4 years ago

Thank you very much for your feedback! We are so glad to hear that you have enjoyed your experience with us and that our incredible team have been able to help you through the process!

Posted 4 years ago

“Simple and straightforward process, Booked whilst travelling to get ferry once I had goods onboard, easy with no fuss, just what a business needs when up against the clock for time bound goods.”

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Posted 4 years ago

Thank you so much for taking the time to leave us some feedback. We are really glad to hear that you have had a positive experience with us and found the booking process to be easy!

Posted 4 years ago

“super, super, super”

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Posted 4 years ago

Thank you for your feedback! We are so glad to hear that you have enjoyed your experience with us!

Posted 4 years ago

Freightlink is rated 4.8 based on 2,593 reviews