Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,591 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,591 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same mistakes every time the service does not improve”

Helpful Report

Posted 11 months ago

Hi Robin, we are sorry to hear that you have not had a positive experience with us. Our team are working hard to get to the root cause of the issue and to help resolve the situation for you

Posted 11 months ago

“THE BEST!!”

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Posted 11 months ago

Thanks for the 5 star rating, Mihai! We're glad you enjoyed using Freightlink and look forward to continuing to provide an industry leading service!

Posted 11 months ago

“Our company have used Freightlink on several occasions but this is the first time I have dealt with them directly, every phone call that I have made has been met by courteous, polite members of your staff and nothing has been too much trouble. They are a credit to your company and I will have no hesitation recommending you to anyone who needs the service.”

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Posted 11 months ago

Thank you very much for your 5 star rating of Freightlink, Nigel! We appreciate your kind words about our members of staff and we look forward to supporting you with your freight ferry & tunnel booking needs in the future. Your compliments mean the world to us and we are glad to know that you would highly recommend us to others. Thank you again for your support. Have a great day!

Posted 11 months ago

“Very good seevices”

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Posted 11 months ago

Thank you Kamil for your wonderful 5 star rating of Freightlink! Your review means a lot to us and we look forward to continuing to provide you with top notch services!

Posted 11 months ago

“+++++++++++”

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Posted 11 months ago

Thank you, Iulian, for your 5 star rating of Freightlink!

Posted 11 months ago

“Freightlink is a company that can only be recommended - the assistance with questions and problems is excellent and I will always book with Freightlink again.”

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Posted 11 months ago

Thank you so much for your 5-star rating of Freightlink, Claudia! We really appreciate your feedback and look forward to working with you in the future.

Posted 11 months ago

“Fast and easy”

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Posted 11 months ago

Thank you for your 5 star rating of Freightlink! We truly appreciate your positive feedback and are thrilled to hear that you are enjoying our service . Have a great day

Posted 11 months ago

“Always give the best telephone booking services”

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Posted 11 months ago

Hi Kevan, thank you so much for giving Freightlink a 5 star rating! We thank you for being a loyal customer of ours and we look forward to continuing to provide you with industry-leading service. Have a great day

Posted 11 months ago

“vsichko beshe top”

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Posted 11 months ago

Благодарим Ви

Posted 11 months ago

“Everything was great! Many thanks to Yani, who have done great job!”

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Posted 11 months ago

Thank you for your review, it is great to hear that you had a positive experience with us and our team. We look forward to working with you in future

Posted 11 months ago

“Excellent service & really impressed with my on suite cabin included in the ferry price. Thank Team Curtis”

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Posted 11 months ago

Hi Curtis, thank you for your 5 star rating! At Freightlink, everything we do is to provide all of our customers with the best booking experience possible, so your feedback means a lot to us and we are thrilled to hear that you had a good journey. Thank you again from the Freightlink Team!

Posted 11 months ago

“Booked at 11 o'clock and pass at 14:00.I call the Office to change my booking earlier,they promise me I can pass at 12:00.I've been told that I will received a text msg with the New comfirmation,they never did.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you did not have a positive experience booking with us on this occasion. Unfortunately, we do not have any records of you calling us to amend your booking to an earlier sailing, and there was no confirmation made for a 12:00 sailing. When you placed your booking the day beforehand for 11:00, there was unfortunately no available space on this sailing. The next available space was for 14:00. Our customer service team tried to call you to inform you of this immediately after your booking was placed, but no one picked up the phone. Customer service then tried to email you to inform you of the situation, and to get your confirmation regarding whether a 14:00 sailing would be satisfactory, but we received no response to this email. Unfortunately, as we were awaiting your response, we were unable to take any further action until hearing back from you. If you would like to discuss your booking further, please contact our customer service team

Posted 11 months ago

“Al was Good with the booking”

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Posted 1 year ago

Thank you for your 5 star rating of Freightlink! We appreciate your support and are delighted that we could support you through the booking process. Thank you!

Posted 1 year ago

“Mindig minden olajozottan zajlik, ha valami probléma adódik,egy telefon és megoldják.”

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Posted 1 year ago

Köszönjük a visszajelzést

Posted 1 year ago

“Great service!”

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Posted 1 year ago

Thank you for your 5 star rating of Freightlink! We truly appreciate your positive feedback and are thrilled you experienced great service!

Posted 1 year ago

“Freightlink have been absolutely great to work with. We are a Dutch micro-enterprise. Doing business because much more complicated with BREXIT in place. Getting to grips with all the new requirements and paperwork for exporting.importing from the EU to the UK was intimidating at the beginning. Freight-link telephone support were invaluable and a great help. Friendly. knowledgable and patient with my queries as I got to grips with it all. I use their portal now for pretty much all ferry bookings that I need. Very impressed overall and a happy customer”

Helpful Report

Posted 1 year ago

Hi Marko, thank you so much for your fantastic review. Customs can be an extremely challenging hurdle to get to grips with, but we're here to take the stress out of shipping in any way that we can, so we are thrilled to hear that our team could support you through the transition period. We will pass your comments on to the rest of the team - thank you again for your feedback. Have a great day!

Posted 1 year ago

“Makes life easy for us.”

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Posted 1 year ago

Thank you for your review, it's fantastic to hear that we're providing a service that works! Have a great day

Posted 1 year ago

“Amazing service, easy to book and always happy to help on the phone.”

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Posted 1 year ago

Hi Sara, thank you so much for your review and for being a loyal customer. We really appreciate it and will be sure to pass your lovely comments on to the team. Have a great day

Posted 1 year ago

“Denisa Ifteme Top agent! Organised a lovely cabin and provided perfect location for us to meet our ferry after a very stressful time trying to locate it in busy Genoa. Great service. Very prompt.”

Helpful Report

Posted 1 year ago

Thank you Milton for your glowing 5-star rating. We are thrilled to hear that Denisa was able to help you out with the stressful situation in Genoa and provide you with a convenient solution. We appreciate your kind words and will pass these on to the rest of the team. In the mean time, please don't hesitate to contact us for any future booking support. Have a great day!

Posted 1 year ago

“Bogdan was a great help. The website does not work well with iPhones so Bogdan asked us to make any booking and he went out of his was to contact the ferry company to send it to the date we wanted. Thank you. Life saver.”

Helpful Report

Posted 1 year ago

Thank you, Milton, for your 5 star rating of Freightlink! We are very happy to hear that Bogdan supported you with your booking. At Freightlink, we are always working to improve our website and service, and will take your feedback on board. Have a great day!

Posted 1 year ago

Freightlink is rated 4.8 based on 2,591 reviews