Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,664 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful team and made our booking very straightforward.”

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Posted 2 years ago

Thank you for leaving us a review! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 2 years ago

“Always have to wait for confirmation of bookings. Then have to pay via pay link”

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Posted 2 years ago

We're sorry to hear you are not happy with the way you receive your booking confirmations. We have to process Red Funnel bookings manually due to the way their systems work. Your booking was confirmed within 30 minutes and a payment link was sent to you. After 3 hours, the booking for the evening sailing was cancelled due to no payment. A new booking was then placed for Wightlink, payment link was sent and payment was made.

Posted 2 years ago

“nonostante qualche difficoltà per contattarli telefonicamente sono comunque molto efficienti anche per e-mail, veloci e precisi”

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Posted 2 years ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 2 years ago

“Perfect service”

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Posted 2 years ago

Thanks for the great review! We look forward to doing business with you in the future

Posted 2 years ago

“Perfect communication!”

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Posted 2 years ago

Hi, Galya. Thank you for leaving us a review! Our experts work hard to provide an industry-leading service. If you ever need further booking support, please don't hesitate to contact our customer service team. We look forward to working with you in the future. In the meantime, have a great day!

Posted 2 years ago

“Colaborare buna,echipa prompta si binevoitoare.De spreciat.Asa cresc afacerile,cu asemenea oameni”

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Posted 2 years ago

Mulţumesc mult!

Posted 2 years ago

“Eine super HILFE IMMER WIEDER GERNE 👌🏻👍🏻👍🏻👌🏻”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung ! Wir freuen uns das sie wieder mit an bord sind

Posted 2 years ago

“huge thanks to Yanislav from BULGARIA”

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Posted 2 years ago

Hi Krasimir, thank you for leaving us a review! We are thrilled to hear that you have had a good experience with us. Have a great day

Posted 2 years ago

“To be honest they are not perfect bower they are dam good at what they do”

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Posted 2 years ago

Hi, Robert. Thank you for leaving us a review! Our experts work hard to provide an industry-leading service. If you ever need further booking support, please don't hesitate to contact our customer service team. We look forward to working with you in the future. In the meantime, have a great day!

Posted 2 years ago

“everythink ok”

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Posted 2 years ago

Thanks for leaving us a review, Gordana! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 2 years ago

“Polecam,sprawna obsługa oraz bardzo dobry kontakt na infolinii”

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Posted 2 years ago

Dziękuję Ci!

Posted 2 years ago

“Very helpful.”

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Posted 2 years ago

Thank you for leaving us a review! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 2 years ago

“Great support from Gareth guiding me through the system and ensuring correct paperwork was in place.”

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Posted 2 years ago

Hi Deborah, thank you for leaving us a review! We are pleased to hear that you had a good experience with us and will pass your comments on to Gareth & the team. Have a great day

Posted 2 years ago

“Easy ferry booking and perfect contact center services.”

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Posted 2 years ago

Thanks for leaving us a review! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 2 years ago

“Sister company Customslink let s down the service overall.”

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Posted 2 years ago

“The online system for booking freight may be straightforward for most companies but when carrying hazardous the system is not smooth. Having to book all journies separately instead of a return journey, which then involves two credit card payments as we are not allowed to open an account with StenaLine as we do not travel frequently enough, obtaining booking references, then having to file hazardous documents, to be then hit with a further hazardous charge, resulting in another two credit card payments. A whole morning to book a return ferry crossing from Cairnryan to Belfast. Not good enough!”

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Posted 2 years ago

We are sorry to hear you had issue booking your hazardous goods with us. You can book hazardous goods on a return journey, so we are not sure why this didn't work for you. Unfortunately Stena Line's account opening requirements are beyond our control. Additional charges do apply to Class 7 hazardous goods and port approval is needed for this type of cargo. We will update our hazardous goods information page to make it clearer that charges may apply for certain classifications.

Posted 2 years ago

“Un personal calificat și deosebit de respectuos!”

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Posted 2 years ago

Mulţumesc mult!

Posted 2 years ago

“Very helpful , polite and I was delt with in a professional manner”

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Posted 2 years ago

Thanks for leaving us a review, Nicholas! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 2 years ago

“Quick and easy to arrange. Excellent customer support.”

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Posted 2 years ago

Thanks for leaving us a review, Deric! Our experts are always here to help

Posted 2 years ago

“Bardzo utrudniony kontakt za firmą . Dodzwonić się do was graniczy z cudem”

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Posted 2 years ago

Przykro nam to słyszeć! Niestety nasi doradcy klienta byli dziś rano bardziej zajęci niż zwykle. Jeśli Pani problem nie został rozwiązany, bardzo proszę skontaktować się z nami ponownie, a jeden z naszych ekspertów będzie mógł Pani pomóc.

Posted 2 years ago

Freightlink is rated 4.8 based on 2,664 reviews