Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Guys , I don’t even look anywhere else now , any ferry booking straight onto Freightlink and customlink for our docs”

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Posted 2 years ago

Hi Billy, thanks for leaving us a review! We're happy to hear that you have had a good experience with us. We are always here to make the freight ferry booking process easier. Have a great day!

Posted 2 years ago

“Freightlink have been very helpful when I have had changes to plans. They have been quick to reply to all emails and given great customer service.”

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Posted 2 years ago

Thank you for your review! When it comes to any changes or questions regarding your booking, our expert team are always just a phone call / email away.

Posted 2 years ago

“excellent service and help throughout the booking”

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Posted 2 years ago

Hi Susie, thank you for leaving us a review! We're thrilled to hear that you have had a good experience with us. Have a great day

Posted 2 years ago

“Ок. Ок. Ок. Ок.”

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Posted 2 years ago

Thanks for the review!

Posted 2 years ago

“Lukasz was our main point of contact for our 30+ vehicle move, we had to make several major amendments to the initial booking, these were handled with no issues. Unfortunately our ret journey had issues as several vehicle GMR codes were not accepted by Stena Line. A couple of phone calls to Lukasz corrected the issue which was put down to a computer glitch when original GMRs were entered onto system. We all got home safe and sound.”

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Posted 2 years ago

Thank you for your review. Unfortunately, technical problems can have a huge impact at the ports. In this case, due to some temporary technical issues with GVMS, your initial GMR's were not saved properly despite showing correct results. Lukasz then made new GMRs for you which were accepted shortly after. At Freightlink, Lukasz and the rest of our fantastic team are dedicated to support our customers the whole way, even in the unfortunate event of technical difficulties. We are pleased to hear that your journey was a success!

Posted 2 years ago

“Daniel and Umar helped us very well and quickly. Freightlink is absolutely recommendable. Thanks again.”

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Posted 2 years ago

Hi Tobias, thank you for leaving us a review! It's great to hear that you have had a good experience with us

Posted 2 years ago

“Always happy to help I found going to the EU very confusing after Brexit Freightlink was vey Helpful”

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Posted 2 years ago

Morning Brian. Thank you for the review! Things have definitely changed a lot since Brexit, but our experts are always here to help

Posted 2 years ago

“This was my first time booking ferries to Ireland and as it was northern Ireland I didn't realise customs documents would be required. I found Freightlink totally unhelpful with pointing me in the right direction and advising, assisting with this process. In the end due to this our two lorries missed the ferry they were booked on too. Most frustrating booking I have made and believe me I have done a few all around the world.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you have had a negative experience with us. According to our records, a port pass generator request was sent over to you but was not completed. Your booking was moved at no additional charge in order to give you more time to complete the necessary documentation.

Posted 2 years ago

“Great service, easy and efficient to use, the customer service team were very helpful when I had to change my booking”

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Posted 2 years ago

Hi Bev, thank you for your review. Our expert team work hard to provide our customers with an industry-leading service, so it's great to hear that you have had a good experience with us! We look forward to working with you in the future. Have a great day.

Posted 2 years ago

“Amazing service as always, so simple to book and great customer care.”

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Posted 2 years ago

Hi Ashling, thanks for leaving us a review! We're happy to hear that you have had a good experience with us. We are always here to make the freight ferry booking process easier. Have a great day!

Posted 2 years ago

“Umar Rama Helpt me to find a Ferry from Almería to Nador. There were no ferry’s going, but Umar was very driven to find an other solution. I make the choice to search it by myself, but big compliments to Umar. Kind Regards, Mitchel”

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Posted 2 years ago

Hi Mitchel, thank you for leaving us a review! We are pleased to hear that you have had a positive experience with us. Our team are always here to help

Posted 2 years ago

“I would like to thank you for your service to me in helping me obtain all the legal paperwork and import travel registrations and ID'S and permits. The Advisor MILAN ZEMANEK was the unlucky person to be helping me as I had no idea how to approach this new system. Milan was excellent to speak to very attentive, everything he said he would do he did. There isn't a word in the English language to describe how efficient this man was for me. I wish you Milan health and strength happiness and prosperity in every way thank you Best Regards Robert”

Helpful Report

Posted 2 years ago

Hi Robert, thank you for your review! We are thrilled to hear that you have had a good experience with us and that Milan could help you with your paperwork. We know firsthand how difficult the process of organising freight ferry tickets and documentation can be, but our expert team are always here to help. Thanks again for your fantastic review, we will pass your lovely comments on to Milan and the team. Have a great day!

Posted 2 years ago

“I would like to give a big thanks to Alexandre suchomska, who took my call Saturday 24th September 2022. I needed some info concerning a return booking. Nothing was to much for her, she was pleasant and reassuring . Again thanks Alex first class service”

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Posted 2 years ago

Morning John, thank you for leaving us a review. Our team work incredibly hard to offer an industry leading service, so we are pleased to hear that you have had a good experience with us. We will pass your brilliant feedback on to Alex and the team. Thank you.

Posted 2 years ago

“Excellent app and excellent service 👏”

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Posted 2 years ago

Thank you for your review, Sherzad. We look forward to working with you in the future!

Posted 2 years ago

“I created an account without complications and was called back promptly. Booking and confirmation were also no problem at all. The customer service staff are eager to fulfil all wishes and take care of everything. I am very satisfied and can recommend freightlink without hesitation. Thank you very much.”

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Posted 2 years ago

Hi Cornelius, thanks for leaving us a review! Our expert team work incredibly hard to offer an industry-leading service, so we are happy to hear that you have had a good experience with us. We look forward to working with you in the future.

Posted 2 years ago

“Straight forward booking. The flexible ticket is great”

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Posted 2 years ago

Hi John, thanks for leaving us a review! We're thrilled to hear that you have had a good experience with us. Have a great day

Posted 2 years ago

“I found Freightlink incredibly helpful throughout my process of booking and traveling, It was my first time booking a vehicle and getting it through customs and the help i received was above what I expected, Joseph Horan in particular was at the end of the phone or email straight away if i needed any help with either customs or general enquiries. I would fully recommend Freightlink to any colleague or clients.”

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Posted 2 years ago

Hi Stacey, thank you for leaving us a review! We are thrilled to hear that you have had a positive experience with us and we will pass your fantastic comments on to Joseph and the team. Have a good day

Posted 2 years ago

“Lucas at Freighlink solutions went above and beyond to assist us with this sailing. He helped advise on customs procedures and ensured our sailing went as smoothly as possible. He is a total credit to the company”

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Posted 2 years ago

Hi Grace, thank you for taking the time to leave us a review. Our experts are always here to help! We will make sure to pass your lovely comments on to Lukasz. Have a great day.

Posted 2 years ago

“Our contact bei Freightlink Mr Rama really helped us to solve our problem with the GMR needed to go to the UK, thanks !”

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Posted 2 years ago

Hi Tania, thanks for leaving us a review! We are thrilled to hear that Mr Rama was able to help you with your GMR. Our team of freight ferry ticket experts are always here to help. Have a great day

Posted 2 years ago

“Perfect as always.”

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Posted 2 years ago

Hi Deyan, thanks for leaving us a review. Our expert team are always here to help make the freight ferry ticket booking process simpler

Posted 2 years ago

Freightlink is rated 4.8 based on 2,592 reviews