Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,593 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service from georgina who sorted out our problems at 10pm in time for us to catch our ferry.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you had a great experience with us and that Georgiana was able to resolve your issues so that you could catch your ferry! We will pass your feedback along to her!

Posted 3 years ago

“Good Service. Flexible.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are glad to hear that you have had a great experience with us and that you have found our service to be good and flexible!

Posted 3 years ago

“Just as always! Perfect, fast service. Thank you!”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We're so glad to hear that you've had a positive experience with us and that you've found the booking process to be quick!

Posted 3 years ago

“Weiter So Selbst bei einem Nicht erscheinen oder einer fehl Buchung wurde nach einer Kundenorientierte Lösung Gesucht und auch immer Gefunden.”

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Posted 3 years ago

Dankeschön!

Posted 3 years ago

“Yani is the best!”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that Yani was able to help you through the booking process! We will pass your feedback along to him!

Posted 3 years ago

“Pan Łukasz jest profesjonalnym opiekunem Klienta”

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Posted 3 years ago

Dziękuję Ci!

Posted 3 years ago

“Ease of use 24/7”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review, we're so glad that you've had a great experience with us and find our app easy to use!

Posted 3 years ago

“An incredible fast service by Georgiana P who sorted out my change of booking and port pass in less then 5 minutes late on a Friday evening. Well done”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that Georgiana was able to help you through the booking and port pass processes! We will pass your feedback along to her!

Posted 3 years ago

“Quick and easy way to proceed any booking”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and found the booking process to be quick and easy!

Posted 3 years ago

“Nice People”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We're so glad that you had a good experience with us and that our team was able to help you through the booking process!

Posted 3 years ago

“The trip out of Dover was a good startup the trip Meal on the boat was good”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We're really glad to hear that you had a great experience with us!

Posted 3 years ago

“Not good now lass week I got one job and be cancel no pbn and I forgot change the ferry ticket and Freightlink charge me £45 no good lot of times I use this company not now”

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Posted 3 years ago

We are sorry to hear that you forgot to cancel your ferry ticket within the required cancellation period. Unfortunately, the 'no-show' charge is set by the ferry operator. We have no control over this.

Posted 3 years ago

“Много благодаря на целия ви екип. Удоволствие е да се работи с Вас. Фирма МКМ КИРЧЕВ ТРАНС ЕООД Излазва сърдечни благодарности за вашият професионализъм.”

Freightlink 5 star review on 3rd October 2021

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Posted 3 years ago

Благодаря ти!

Posted 3 years ago

“Very convenient site, good deals. Thank you”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us!

Posted 3 years ago

“Really helpful staff...thank you. You do need to adjust the on line system to allow booking a ferry without Port Access Pass. I paid for one to enable booking outward and told by Dover they have not been using them since June /July! Manually booked a return with your office help without having to buy a dock access pass”

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Posted 3 years ago

Thanks for your great review and feedback. It looks like there has been some confusion between the Kent Access Permit, which is no longer required (as mentioned) and Port Pass (GMR/Logistics Envelope), which is a customs clearance requirement. We will look at how we can make the terminology clearer.

Posted 3 years ago

“A relatively short time to get through to speak with an actual person! Then a very positive response and I received the information I needed via email within minutes. Fantastic service.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and that our team have been able to help you navigate the booking process quickly and easily!

Posted 3 years ago

“Always can an immediate response around the clock, Sadie and her colleagues change my bookings at short notice if I have been delayed or route has changed as I am always on road. Would 💯 recommend using frieghtlink”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with our team and that Sadie has been able to help you navigate changes and delays! We will pass your feedback along to her!

Posted 3 years ago

“This is there first time that I have needed to use Freight link. I'm booking a tour for a band on a trip to Europe and having discovered that we now need to travel as freight and not as we used to was a worrying process. Having contacted Freightlink they have been very supportive and friendly and more to the point contactable.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and that our team were able to help and support you through the booking process!

Posted 3 years ago

“Very good company”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us!

Posted 3 years ago

“Very helpful, knowledgeable and friendly service”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with our team and have found us to be helpful, knowledgeable and friendly!

Posted 3 years ago

Freightlink is rated 4.8 based on 2,593 reviews