Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,593 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service and good price”

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Posted 3 years ago

Thanks for your kind review. Much appreciated.

Posted 3 years ago

“Absolute joke booked ferry on Friday,money taken immediately then 15 mins later get email telling me ferry is full and any alternative full and I am on a standby list . I then tell the person I want to cancel and get told I have to wait 3 days for a refund of £300 . We work on a tight budget and waiting for refund which takes no more than 5 mins”

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Posted 3 years ago

Unfortunately we were only notified by the ferry operator about the unavailability after the booking was placed and it was a very busy weekend so no alternative sailings were available. As your booking was placed on a Saturday our accounts department wasn't available, therefore the refund will be processed today (Monday). Sincere apologies for the inconvenience caused.

Posted 3 years ago

“very stressful, regarding re-entry into the uk with a border pass,really stressful,”

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Posted 3 years ago

Thank you for taking the time to leave us a review, we're sorry to hear that you had some difficulties when re-entering into the UK with a border pass. Your feedback has been noted and passed onto the relevant departments.

Posted 3 years ago

“Słabe call center”

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Posted 3 years ago

Thank you for taking the time to leave us a review, your feedback has been noted and passed onto the relevant departments.

Posted 3 years ago

“The. App keeps loading ASR every booking”

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Posted 3 years ago

Thank you for alerting us to this issue. Our team have been investigating the problem and are now working on creating a solution. We're sorry for any inconvenience that this may have caused.

Posted 3 years ago

“Excellent so friendly and helpful Marcin top bloke”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you have had a good experience with us and that Marcin was able to help you with your booking! We'll pass your feedback along to him!

Posted 3 years ago

“The team at Freightlink are fantastic, always available and always happy to help IF there are any issues.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you've had a great experience with us and that our team have been able to help you through the booking process!

Posted 3 years ago

“Booking of 1 week in advance got not confirmed Dunkirk -> Rosslare and by phone nobody available. These goods very very important for people of IE. Hope something can be done but even the Call back request has been ignored so far”

Helpful Report

Posted 3 years ago

We are sorry to see your experience when making your booking. Unfortunately your booking is still on standby with the ferry operator. We are awaiting an update from them. One of our customer service team will be giving you a call shortly. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Great staff, really helpful.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and that our team were able to help you through the booking process!

Posted 3 years ago

“Amazing help and very quick and getting back to my emails with any queries”

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Posted 3 years ago

“Booked my first trip with another operator and had a disaster for my first trip to Ireland, I wish I'd known about Becky before I booked she made everything so simple for me and I couldn't have completed the work without her, absolutely top class service and wouldn't highly recommend 😁😁😁”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you had a great experience with us and that Becky was able to help you through the booking process! We will pass your feedback along to her!

Posted 3 years ago

“It has been an amazing experience to book the first trip. The handling was good and the company took care of the customer to book right and they ask about other destination making sens for my wishes Please continue like you did before Thanks for your help”

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Posted 3 years ago

“very very helpful and pleasant freightlink staff :-)”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review! We are so glad to hear that our team were able to help you through the booking process!

Posted 3 years ago

“Easiest way to book a ferry! Hassle free!”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you found the booking process simple and hassle free!

Posted 3 years ago

“The best team!!!”

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Posted 3 years ago

Thanks for your kind comment Krzysztof. Have a nice weekend.

Posted 3 years ago

“Thank you so much Becky for a lovely friendly service, very helpful and will definitely use this firm going forward.”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad that Becky was able to help you out with your booking! We'll pass your feedback along to her!

Posted 3 years ago

“Easy and quick to make bookings online. Friendly customer service always helpful in changing bookings when required.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and our team have been able to help you through the booking process!

Posted 3 years ago

“Excellent service, the staff are polite and cannit do enough to help you”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and that our team have been able to help you through the booking process!

Posted 3 years ago

“Minden rendbe szokott lenni a foglalásokkal.”

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Posted 3 years ago

Köszönöm!

Posted 3 years ago

“Excellent company and they couldn’t be more helpful throughout difficult situations and booking. Would throughly recommend this company over anyone else!!”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that our team was able to help you through the booking process and that you would recommend us to others!

Posted 3 years ago

Freightlink is rated 4.8 based on 2,593 reviews