Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,590 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,590 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We found all the staff we spoke to very friendly, knowledagble and helpful, especially Adam Burt - In helping us to ensure our precious cargo of 36 Generators made their way to the humanitarian aid effort in Ukraine. At one point we had to change the registration details on our vehicle and freightlink ensured this was done without trouble, the portpass team were also really helpful in ensuring the journey could go ahead, Adam also managed to change our booked journeys for us as our plans were adapted, so a big thank you to hima nd the rest of the team, would happily reccomend Freightlink to others and will be using again on our next trip”

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Posted 3 months ago

Hello there, thank you so much for your review! We're thrilled to hear that our team of experts helped make your travel hassle-free. We'll make sure that Adam is aware of your great feedback, and we're looking forward to be working with you in the future!

Posted 3 months ago

“Perfect, as usual.”

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Posted 3 months ago

Hello Svetla, thank you so much for your review! We're glad to hear that your experience with us is positive!

Posted 3 months ago

“I find the customer service team at Freightlink are always very polite and helpful, they respond to requests in a very timely manner and help wherever they can.”

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Posted 4 months ago

Hello there, thank you so much for your review! We're thrilled to hear that our team of experts are always able to help make your booking experience easy and hassle-free.

Posted 4 months ago

“ÜDVÖZLETEM ! Szeretnék gratulálni a csapathoz ! Nagyon jó kommunikáció és ügyintézés ! Maximális tisztelet Péter Klamancsányinak a korrekt és lelkiismeretes hozzá állásért a munkájához ! Üdvözlettel : Szabó András LOG-EX CARGO KFT.”

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Posted 4 months ago

Nagyon köszönöm kedves és pozitív visszajelzésed! Örömmel halljuk, hogy magas szinvonalú szolgáltatásban részesültél csapatunktól. Sokat jelent számunkra elismered, főleg Klamancsányi Péter elhivatottsága és korrekt hozzáállása. Biztosan továbbítjuk neki dicsérő véleményed. Várjuk, hogy továbbra is kiváló szolgáltatást nyújtsunk igényeidnek megfelelve! Ha bármi másban is segíthetünk, kérlek keressen bizalommal minket!

Posted 4 months ago

“Nach kleinen Anfangsschwierigkeiten hat alles besten geklappt. Alexandra hat sehr gut deutsch gesprochen und mir weiter geholfen. Beim nächsten mal werde ich sicher wieder anfragen. Vielen Dank”

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Posted 4 months ago

Hallo Herr Fenk , Es freut uns zu hören, dass unsere Kollegin Alexandra Ihnen bei Ihrer Buchung und dem Preis geholfen hat. Bei zukünftigen Anfragen, kontaktieren Sie sie bitte, sie würde Ihnen gerne helfen.

Posted 4 months ago

“An excellent service from Freighlink with a seamless journey. Adam Burt from Freightlink called me immediatley after booking to help me out with any questions i might have. He was super helpful and provided a first class service. Many thanks.”

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Posted 4 months ago

Hello there, thank you for your review! We're thrilled to hear that your experience with us was a positive one, and that our expert has made your booking stress-free. We'll make sure to let Adam know about your feedback right away!

Posted 4 months ago

“I booked a ferry for a van with some goods. Their feedback is quick and clear. I will ask them again in the future also for customs procedures in the UK”

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Posted 4 months ago

Hi, we'll be more than happy to help you with your van bookings and customs requirements in the future. It's what we do. Thank you very much. Have a great day.

Posted 4 months ago

“Spoke to Denisa with a few questions with regards to an upcoming trip and she was absolutely fantastic, knowledgeable, professional and extremely helpful with a speedy response. A real Asset. Thankyou! We are very impressed with you.”

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Posted 4 months ago

Thank you for your very kind review. We will certainly pass on your comments to Denisa. We are glad to hear she could help with your requirements.

Posted 4 months ago

“I've dealt with Pavel on a couple of occasions recently and he is quite simply BRILLIANT !!! He's knowledgable, patient and super efficent. Many thanks for a 1st class service!”

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Posted 4 months ago

Thank you for your kind comments, Adam. We will certainly pass them on to Pawel. We look forward to helping you again soon.

Posted 4 months ago

“The customer service is outstanding. It was the first time for me to organise a temporary export and travel on freight, and Freightlink answered every question swiftly and helped with every aspect of the booking process. I cannot recommend more highly.”

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Posted 4 months ago

Hello there, thank you for your review! We're thrilled to hear that our team of experts has made your first booking experience easy and hassle free, and we're looking forward to working with you in the future!

Posted 4 months ago

“Japcă la drumul mare. Consultantul dv. Bogdan mi-a oferit pe ruta Igumenitsa-Brindisi o trecere prețul de 850€ pentru un camion de 11m lungime, în condițiile în care altā firmă mi-a dat un preț de 430€! Dezamăgitor!”

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Posted 4 months ago

Ne pare rău să aflăm că nu sunteți mulțumit de prețul acestei rute. Din păcate, nu suntem în măsură să vă oferim același tarif.

Posted 4 months ago

“Overall the service is good, however there are continuous issues with receiving emails, especially the “generate port pass” email. We have 3 emails address on the account and the emails are never sent to all 3 so a phone is required to the staff every time a booking is made to ask if the emails can be sent again.”

Helpful Report

Posted 4 months ago

Hello there, We're sorry to hear you are having issues receiving emails. Both our technical and customer service teams have looked into this for you and it should now be sorted on your account. If you have any further issues, please contact us. Apologies for any inconvenience caused.

Posted 4 months ago

“really nice to have someone on end of phone to assist with our weekly bookings(not some autogenerated bot) Adam is spot on! freight link is the only place to go for booking ferries!”

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Posted 4 months ago

Hello Will, thank you so much for your review, we're thrilled to hear that our team of experts is always able to help make your bookings hassle free!

Posted 4 months ago

“excellent customer service, dont shy away from dealing with you in person on the phone and super clear and concise with their advice”

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Posted 4 months ago

Hi Will, thank you so much for your review. We're thrilled to hear that your experience with our customer service is a positive one and that our experts are always able to resolve any issues and answer all the questions to make the booking process easy for you.

Posted 4 months ago

“Adam Burt was outstanding, an asset to your company!!”

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Posted 4 months ago

Hello Lesley, thank you so muchfor your review. We will pass on your feedback to the relevant team member right away!

Posted 4 months ago

“Beratung sehr gut - vielen Dank”

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Posted 4 months ago

Vielen Dank, es freut uns zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben.

Posted 4 months ago

“Всичко е на ниво”

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Posted 4 months ago

Здравейте, благодарим Ви за отзива!

Posted 4 months ago

“Eigentlich gut nur das nicht alle Kreditkarten Akzeptiert werden was uns sehr wundert da es eine Normale Deutsche Bank ist”

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Posted 4 months ago

Vielen Dank, es freut uns zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben.

Posted 4 months ago

“Profesionalism!”

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Posted 4 months ago

Hello Gabriela, thank you so much for your review!

Posted 4 months ago

“Foarte serviabili, totul la superlativ! Mi-a fost foarte util”

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Posted 4 months ago

Bună ziua, vă mulțumesc pentru recenzie. Ne bucurăm să auzim că experiența dvs. cu noi este una pozitivă!

Posted 4 months ago

Freightlink is rated 4.8 based on 2,590 reviews