Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,631 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,631 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“..............”

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Posted 3 years ago

Thank you for leaving us a five star review!

Posted 3 years ago

“prompt help”

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Posted 3 years ago

Thank you for taking the time to leave us a review! We're so glad to hear that you have had a positive experience with us and that our team were able to help you with your booking!

Posted 3 years ago

“being given the correct information for traveling”

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Posted 3 years ago

Thank you for taking the time to leave us a review, we are so glad to hear that you have had a positive experience with us and that we were able to give you all the information you needed for your journey!

Posted 3 years ago

“Good company”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and think that we are a good company to book your freight ferry tickets through!

Posted 3 years ago

“The easiest way I've found to book a ferry crossing and the people on the phone were very helpful as I never uses the company before”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive review, we are so glad to hear that you have had a great experience with us and that our team were able to help you with your booking!

Posted 3 years ago

“Very helpful”

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Posted 3 years ago

Thank you for taking the time to write a review! We are so glad to hear that you found our team to be helpful!

Posted 3 years ago

“O echipa de profesioniști,o placere de a vorbi cu ei,bravo voua! Recomand 100%”

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Posted 3 years ago

Mulțumesc!

Posted 3 years ago

“Friendly, responsive service and always a pleasure to book and travel with. Never once had a problem on one of their tickets.”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you have had some really great experiences with us and that our team have always been friendly and helpful!

Posted 3 years ago

“Very promt services ( good service customer ).”

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Posted 3 years ago

Thank you for taking the time to leave us a positive review! We are so glad to hear that you have had a great experience with us and enjoyed the level of customer service that you received!

Posted 3 years ago

“Very good tks”

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Posted 3 years ago

Thank you so much for taking the time to leave us a positive review! We are so glad to hear that you have had a positive experience with us!

Posted 3 years ago

“Excellent service”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review! We are so glad to hear that you had a really positive experience with us and think that our service is excellent!

Posted 3 years ago

“Another day using Freightlink.. another day of excellent service.. Monika stepped up.. went well beyond any level of customer service I've experienced from other companies.. a really great company.. 5 star recommendation”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review! We are so happy to hear that you have had a great experience with us and think that we provide an excellent level of customer service! We will pass your feedback along to Monika!

Posted 3 years ago

“Excellent, quick and friendly customer service!”

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Posted 3 years ago

Thank you so much for taking the time to leave us a review! We are glad to hear that you had a great experience with us and that you think our customer service was really friendly!

Posted 3 years ago

“I'd been struggling getting a decent customer focussed Freight ticket service.. I registered for an account with Freightlink.. I was called within hours by a extremely polite, helpful and professional Rebecca who dealt with all of my questions.. called me back when she said she would.. Rebecca made the whole process effortless.. I secured very satisfactory ticket rates for my fleet.. and made the first of I'm sure many bookings this evening. From what I've seen so far.. an excellent customer driven service..”

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Posted 3 years ago

Thank you for taking the time to leave us a review! We are so glad to hear that you have had a really positive, customer-focussed experience with us and are really happy to hear that Rebecca has been able to help you through the booking process! We will pass your feedback along to her!

Posted 3 years ago

“Foarte multumit”

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Posted 3 years ago

Mulțumesc!

Posted 3 years ago

“I use Freightlink for all my bookings. The website is very easy to book. If you get an account all the info is on there.”

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Posted 3 years ago

Thanks for your kind comments, Tess. Have a great day!

Posted 3 years ago

“Jakbym nie był zadowolony to bym do Was nie dzwonil ....😁”

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Posted 3 years ago

Thank you for your review.

Posted 3 years ago

“My booking and subsequent sailing suggests a serious lack of customer care and interest. Between the time of booking to my arrival at the departure port, Freightlink had actually failed to complete the booking with the ferry operator. I had to supply Freighlink with a telephone number, and insist on speaking with a member of management before this was all rectified. to make matters worse, the price I paid was nearly 30% more expensive than going direct. As with all companies of this nature, they are very quick to grab your money (instant), and very slow to return it if you cancel (7-10 days). NOT RECOMENDED,”

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Posted 3 years ago

We're sorry to hear about the problems you faced when making a booking with us. Unfortunately, as you made the booking out of office hours (00.16 BST) for a departure the following morning at 10.00, our customer service team was unavailable. When our office reopened, we attempted to call the ferry operator booking office on your behalf but there was no answer. After several attempts we eventually got through. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Helpful staff”

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Posted 3 years ago

Thank you for your feedback! We are so glad that our team was able to help you!

Posted 3 years ago

“Good communication..thanks”

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Posted 3 years ago

Thank you for your feedback! We are so glad to hear that you have had a great experience with us!

Posted 3 years ago

Freightlink is rated 4.8 based on 2,631 reviews