Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful dependable flexible and a real person on the end of the line. Gets my vote for great service.”

Freightlink 5 star review on 2nd April 2023

Helpful Report

Posted 1 year ago

Hi Karen, thank you for your lovely review! At Freightlink, we pride ourselves on delivering the best possible customer service for all of our customers, so it's great to hear that you had a positive experience with us. We look forward to continuing to support you in the future. Have a great day

Posted 1 year ago

“WE ARE SATISFIED WITH THE SERVICES OFFERED AND THE PROFESSIONALISM OF THE FREIGHTLINK TEAM”

Helpful Report

Posted 1 year ago

We are thrilled you are satisfied with our services and would like to thank you for your 5 star rating. Thank you for your feedback as it helps us to continually improve our business and serve our customers more efficiently.

Posted 1 year ago

“Very flexible and friendly customer service”

Helpful Report

Posted 1 year ago

Thank you so much for the 5-star rating, Gábor! We're so glad to hear that our customer service was both flexible and friendly. We value your opinion and are grateful for sharing it.

Posted 1 year ago

“So we arrived in port with a confirmed ticket from you and guess what, THERE WAS NO F-ING BOAT!!”

Helpful Report

Posted 1 year ago

According to our records, you made your booking on Sunday, 26th of March for departure later that same day. By arriving at the port a day late, your booking was no longer applicable. Had you contacted our customer services team, we would have been happy to help you change your booking to the 27th. Thank you.

Posted 1 year ago

“It would have been better if you sent me 1 link for payment which included all 4 journeys I was booking instead of 4 links.”

Helpful Report

Posted 1 year ago

Thank you for your review! Without feedback, we can't continue to improve our service. We will look into this and our experts will work to make this process simpler in the future. Thank you

Posted 1 year ago

“very helpful staff and a good service from everyone i talk with.”

Helpful Report

Posted 1 year ago

Thanks for the review! It is great to hear that we have a service which works for you. We look forward to supporting you with future bookings

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Friendly staff who try to find solutions and not problems.”

Helpful Report

Posted 1 year ago

Thanks for taking the time to leave us a review! Have a great day

Posted 1 year ago

“Such a helpful and efficient lady. Thank you 🙂”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review, it's great to hear that you had a good experience with us!

Posted 1 year ago

“Very good !!!!”

Helpful Report

Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Maximálisan elégedett vagyok, mind a kapcsolattartással, mind a jegyvásárlással”

Helpful Report

Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“Straight forward, no problem.”

Helpful Report

Posted 1 year ago

Hi Helen, thank you for your review! It's great to hear that you have had a good experience with us

Posted 1 year ago

“""”

Helpful Report

Posted 1 year ago

Thank you for your review

Posted 1 year ago

“Lukas is a legend. So helpful and knowledgeable. Goes above and beyond.”

Helpful Report

Posted 1 year ago

Hi Liz, thank you for taking the time to leave us a review! We are thrilled that you have had a good experience with us & we will pass your comment on to Lukasz and the team. Have a great day

Posted 1 year ago

“You always help with my situations. And you do it calmly and efficiently. Everyone I speak to helps me greatly.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. It's great to hear that you are enjoying our service! We look forward to continuing to support you in the future. Have a fantastic day

Posted 1 year ago

“very friendly service, quick answers by phone and mail by our customer service Umar Rama, always trying so solve problems quickly and professional”

Helpful Report

Posted 1 year ago

Hi Astrid, thanks for leaving us a review! We really appreciate your feedback - our team are always happy to help. Have a great day!

Posted 1 year ago

“Sehr geehrter Herr Rama, ich danke Ihnen vielmals für ihren super Suport. Durch Ihre Hilfe können wir nun schneller und einfacher Buchen. Tolle Sache und sehr gut gemacht. Viele Grüße A. Abd Elrazag”

Helpful Report

Posted 1 year ago

Vielen Dank für Ihre Bewertung !Wir freuen uns, zu hören, dass unser Service hilfreich und zufriedenstellend für Sie war.

Posted 1 year ago

“Ich kann Freightlink nicht genug empfehlen, ein großartiger Job von Hr Rana Umar. Es ist sehr von Vorteil einen deutschsprachigen Fachmann am Telefon zu haben. Sogar am Sonntag die Mail beantwortet und aktiv auf mich zugegangen als ein Mail nicht rausgegangen ist. Absolut top Peter Kletzenbauer”

Helpful Report

Posted 1 year ago

Vielen Dank für Ihre Bewertung !Wir freuen uns, zu hören, dass unser Service hilfreich und zufriedenstellend für Sie war.

Posted 1 year ago

“No matter how many questions I've had, the German Account Manager Umar Rama has always had an answer. I really appreciated the fast and competent replies. Top Service, thank you :)”

Helpful Report

Posted 1 year ago

Hi Julia, thank you for leaving us a review! We are pleased to hear that you have had a positive experience with us. Our team are always here to help

Posted 1 year ago

“The price/performance ratio was very good. Our contact person Mr. Umar Rama was very friendly, extremely competent and very quick to process”

Helpful Report

Posted 1 year ago

Thank you for your review. At Freightlink, our service is incredibly important to us, so it is great to hear that you have had a positive experience with us! We will be sure to pass your comments on to Umar and the team. Have a nice day

Posted 1 year ago

Freightlink is rated 4.8 based on 2,592 reviews