Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,648 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,648 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fantastic I had to ring Freighlink before I booked it online just had to ask the question got all the answers so it was effortless”

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Posted 1 year ago

Hi Joseph, thank you for your review! We are thrilled to hear that you had a smooth experience booking with us. Our experts are on hand to provide industry-leading support 7 days a week. Have a great evening!

Posted 1 year ago

“AMAZING! SO HELPFUL AND KIND. Our campervan unfortunately broke down just outside Hook of Holland and was not drivable/ would not have been able to be fixed in Rotterdam easily due to the breakdown happening late Saturday afternoon. Stenaline helpfully suggested we could book the van as freight and still potentially make our overnight crossing if we used this agency to help with the post-Brexit paperwork. The website was so easy to use (at the side of the road) but the most amazing thing was the help given by phone and behind the scenes by Patrick. He was so helpful, kind and helped ensure we made the evening crossing by sorting out things at significant pace. We had no idea this was even possible but when we got to the ferry it all worked like clockwork and we sailed on the same crossing as planned with Lola the Van safely stowed! The next morning we were able to contact recovery UK side and got home safe and sound with our van not much later than we would have without the breakdown. We can’t thank you enough for the incredible support given and Patrick is our hero! Do let us know if you ever want a testimony for your website as we are now v big fans. Thank you.”

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Posted 1 year ago

Hi Louisa, thank you for taking the time to leave us such a fantastic review. It's brilliant to hear that the team at Stena recommended us to you and that you had a straightforward experience booking with us - it was our pleasure to help! Our team are on hand to help 7 days a week, so if you ever need future support with your bookings simply give us a call! We will pass your wonderful review on to Patrick and the team! Have a great day.

Posted 1 year ago

“O echipă extraordinară, oameni dedicați.de mare ajutor, recomand cu multa căldură. Adevărați profesioniști!!!!”

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Posted 1 year ago

Mulţumesc mult!

Posted 1 year ago

“All good!The request was not resolved, I contacted the shipping company! They resolved it flexibly in 10 minutes!”

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Posted 1 year ago

Thank you for your review. We are pleased to hear that you are happy with your booking! Our customer service team are available to support you 7 days a week

Posted 1 year ago

“Pretty disappointed with Freightlink, took payment and then couldn’t get me on a crossing for the outbound - this was around 2 weeks away. When asking for an alternative, it seemed too much effort to contact the port and had a smug tone when that came back as full. Also couldn’t confirm the return Journey as it wasn’t close enough to the time (only 3 days after the outbound) I can’t imagine what time window you have to book to get the crossings you actually want confirmed? Overall not the best customer service experience this time. Have used Freightlink before and they were helpful, but the members of staff I spoke to this time spoke with a tone they made me feel like I was wasting their time. No apologies, no effort and not staff I would be happy hiring.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us on this occasion. This is one of the busiest times of the year for the freight industry. Because of this, it can be a challenge to find enough space on board the ferry. Unfortunately, the operator was unable to accommodate your booking as they had no availability left. A member of our customer service team explained this to you and then contacted the operator directly to see if there was any way to secure a space. We also offered you several alternative routes, but unfortunately these were not suitable for your needs. We will take your comments onboard and will use this to improve our service in future. Thank you again for your feedback.

Posted 1 year ago

“Quick replies to questions. Excellent!”

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Posted 1 year ago

Hi Steve, thank you for leaving us a review. It's great to hear that our experts could answer your questions. Have a great day

Posted 1 year ago

“I spoke with Milan who was incredibly helpful and took the time to explain everything I needed to know and answer every question I had.”

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Posted 1 year ago

Thank you for taking the time to leave us a review, Peter! We are so glad to hear that you had a great experience booking with us and that Milan could help with your queries. Have a great day!

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for your review, it is fantastic to hear that we are providing a service that works for you! Have a great day

Posted 1 year ago

“good and fast communication with the customer service center. Quick and accurate answers to all questions”

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Posted 1 year ago

Thank you for leaving us a review, Georgi! It's great to hear that you had a good experience with us. Our experts are always here to help

Posted 1 year ago

“Easy way to book for all of our commercial vans. Extremely helpful team and full of advice with regards customs paperwork etc.”

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Posted 1 year ago

Thank you for leaving us a review, Craig. It's great to hear that you had a positive experience with us! Our experts are always on hand to help

Posted 1 year ago

“It was all very confusing and I was given different information regarding what paperwork was required by different people. Freightlink have always been excellent so I was disappointed this time.”

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Posted 1 year ago

Sorry to hear you were not happy with the advice you received when creating your GMR. If you would like to discuss the problems you encountered, please contact us.

Posted 1 year ago

“Perfect!!!!!”

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Posted 1 year ago

Thank you so much for your 5 star rating for Freightlink, János! We really appreciate your positive feedback and are so glad that you had a perfect experience with us.

Posted 1 year ago

“It was my 1st time using Freightlink. I was sending a unaccompanied trailer and boat to Holyhead. It was so straightforward, I had a question rang the phone no and the girl on the other end was so helpful. A real positive experience. Will definitely recommend to others.”

Freightlink 5 star review on 9th July 2023

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Posted 1 year ago

Thank you for your review, Eamon. We are so pleased that your first time using Freightlink was such a positive experience. It's great that you will be recommending us to others. We look forward to continue being your freight ferry solutions provider.

Posted 1 year ago

“Everything was fine.”

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Posted 1 year ago

Thank you for your review! It is great to hear that we could help

Posted 1 year ago

“Every time very good service’s !”

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Posted 1 year ago

Thank you for your review, it's great to hear that we are providing a service that works! Our experts are available to support you with your bookings 7 days a week

Posted 1 year ago

“Vielen Dank für die wundervolle Unterstützung bei unseren Buchungen, und für das fantastische Service. Alles Gute und liebe Grüße aus Salzburg”

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Posted 1 year ago

Vielen Dank Heidemarie für Ihre 5-Sterne-Bewertung für Freightlink.

Posted 1 year ago

“Fantastic service, this booking was made simple for me by the professionalism of the booking staff. Thank you”

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Posted 1 year ago

Hi Steven, thank you for your excellent review. Our customer service team work hard to provide an industry-leading service, so it is brilliant to hear that you have had a good experience with us. We look forward to working with you in the future. Have a great day!

Posted 1 year ago

“Always a pleasure when calling Freightlink. They are so helpful and knowledgeable.”

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Posted 1 year ago

Hi Ramona, thank you for taking the time to leave us a review! We really appreciate your feedback. Our experts are available 7 days a week to support you with your bookings.

Posted 1 year ago

“All was super ok!”

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Posted 1 year ago

Thank you for your review! It is great to hear that you had a good experience with us

Posted 1 year ago

“Die Buchung war nicht einfach und viel zu teuer. An der Fähre haben wir festgestellt, daß wir mehr als das Doppelte bezahlt haben zum regulären Preis. Außerdem musste am Check in das Ticket nochmal händisch ausgestellt werden.”

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Posted 1 year ago

Hallo Michael, vielen Dank für Ihr Feedback. Obwohl wir Ihre Buchungsanfrage sofort an den Betreiber weitergeleitet haben, haben wir leider nicht sofort eine Antwort von CalMac erhalten. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie sich in Zukunft wieder für uns entscheiden.

Posted 1 year ago

Freightlink is rated 4.8 based on 2,648 reviews