Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,621 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“jestem bardzo zadolona z obsługi. polecam :)”

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Posted 1 year ago

Dziękujemy za poświęcenie czasu na wystawienie opinii. Cieszymy się, że nasi eksperci byli w stanie pomóc. Zapraszamy do współpracy w przyszłości!

Posted 1 year ago

“Excellent professional service. Joanna was brilliant in organising everything and answering all my questions. Will use for next shipment”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It's fantastic to hear that you have had a positive experience with us - our experts are always on hand to support you through the booking process. We will pass your comment on to Joanne and the team. Have a great day

Posted 1 year ago

“Credit Card charged, although no booking could be executed, since the ferry was full. No refunding even after 10 days. Additional costs due to unjustified payment in foreign currency.”

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Posted 1 year ago

Thank you for your review. We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, we were unaware that the sailing was full until after you had made your booking. Our team then made you aware of this as soon as we knew, but due to an internal miscommunication on our end there was a delay in processing your refund. We apologise for the inconvenience that this has caused and will be taking the necessary steps to ensure that this does not happen again. Your refund has been approved and should be with you soon. If you have any more questions, please don’t hesitate to contact us at hello@freightlink.co.uk . Best regards, Erin from Freightlink

Posted 1 year ago

“WSZYSTKO OK POLECAM”

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Posted 1 year ago

Dziękuję Ci!

Posted 1 year ago

“During our bookings so far, we received perfect information from Mr. Klacsmányi, with helpful and fast administration in everything.”

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Posted 1 year ago

Thank you Lorennzo for the 5 star rating. During your bookings, we are happy we have been able to provide you with what you needed from Mr. Klacsmányi, with helpful and fast administration. We appreciate your loyalty and look forward to continuing our business relationship.

Posted 1 year ago

“Good service”

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Posted 1 year ago

Thank you for the 5 star rating. It means a lot to us that you are pleased with our good service. Have a great day!

Posted 1 year ago

“Thank you Freightlink once again. You have an awesome customer service team, friendly, patient and very helpful. You deliver perfect service for this small business and you have our total loyalty. Thank you. Iain”

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Posted 1 year ago

Thank you so much Iain for your five star rating. We love to hear that our customer service team has been able to provide perfect service for your small business. Your words mean a lot to us, and we are very grateful for your loyalty.

Posted 1 year ago

“Al momento non ho nessuna conferma di prenotazione nonostante abbia pagato la tratta”

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Posted 1 year ago

Buongiorno, La sua prenotazione si trova in lista di attesa, putroppo a causa del traffico stagionale si trova piu difficolta del solito nella conferma di certe prenotazioni con pochi giorni di anticipo.

Posted 1 year ago

“Very happy with this service, easy to use and convenient to use on my phone.”

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Posted 1 year ago

Hi Robin, thank you for taking the time to leave us a review. We are happy to hear that you have had a positive experience with us and will pass your comment on to the team!

Posted 1 year ago

“Great service. Easy flexible bookings anywhere.”

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Posted 1 year ago

Thank you for leaving us a review. It's great to hear that you have had a good experience with us!

Posted 1 year ago

“excellent service, helpful and effecient.”

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Posted 1 year ago

Thank you for leaving us a review, it is great to hear that you have had a positive experience with us! Our experts are always happy to help make the booking process as straightforward as possible

Posted 1 year ago

“Segítókész és profi kollégák!!!”

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Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“Yes, I`m happy working with you.”

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Posted 1 year ago

Thank you for your review

Posted 1 year ago

“This was my first time and I’m really happy. Communication, alerts and all staff was great”

Freightlink 5 star review on 5th June 2023

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Posted 1 year ago

Thank you for taking the time to leave us a review (and such a great photo!). We are thrilled to hear that you had a good experience booking with us

Posted 1 year ago

“Fast and precise reply of all questions – very exciting!”

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Posted 1 year ago

Thank you for your review, it is great to hear that you have had a good experience with us!

Posted 1 year ago

“No problem travel with freightlink”

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Posted 1 year ago

Thank you for your review! It's great to hear that we could support you with your booking

Posted 1 year ago

“I used to use Freightlink before for ferry bookings but since Brexit not been able to get my head round the new regulations for exports I have tried you partner customs link but still cannot get it sorted”

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Posted 1 year ago

We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, our sister company CustomsLink does not currently provide the service you require and cannot support you at this time. If there is anything else we can do to make the booking process easier for you, please contact our customer service team. Best regards, Erin from Freightlink

Posted 1 year ago

“I made a booking 3 days ago however haven't had any confirmation. Please can someone contact me and have confirmation sent across”

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Posted 1 year ago

Hi Kelly, Thank you for your review. We are sorry to hear that you have not had a good experience with us on this occassion. We have now passed your comment on to customer service who have been in touch with you to explain why you have not yet received your booking confirmation. Unfortunately, the sailing you booked was for later in the year, and the booking confirmation for this may only be requested 15 days before the departure. Due to a fault on our end, you were not informed of this in a timely manner. We apologise for the inconvenience that this has caused. Going forward, we will make sure that we communicate this clearly and as soon as possible after bookings are placed in the future. If you have any further questions regarding your booking, please do not hesitate to contact our customer service team directly. Best regards, Erin from Freightlink

Posted 1 year ago

“Fast and precise”

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Posted 1 year ago

Hi Robin, thank you for your review! It's great to hear that you had a good experience with us

Posted 1 year ago

“Super gute Hilfe auch bei der Abwicklung der neuen Brexit-Verordnung”

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Posted 1 year ago

Vielen Dank, Sabine, für Ihre 5-Sterne-Bewertung für Freightlink Solutions Ltd. Es freut uns zu hören, dass wir Ihnen bei der Abwicklung der neuen Brexit-Verordnung supergute Hilfe geleistet haben.

Posted 1 year ago

Freightlink is rated 4.8 based on 2,621 reviews