Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Easy flexible bookings anywhere.”

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Posted 1 year ago

Thank you for leaving us a review. It's great to hear that you have had a good experience with us!

Posted 1 year ago

“excellent service, helpful and effecient.”

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Posted 1 year ago

Thank you for leaving us a review, it is great to hear that you have had a positive experience with us! Our experts are always happy to help make the booking process as straightforward as possible

Posted 1 year ago

“Segítókész és profi kollégák!!!”

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Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“Yes, I`m happy working with you.”

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Posted 1 year ago

Thank you for your review

Posted 1 year ago

“This was my first time and I’m really happy. Communication, alerts and all staff was great”

Freightlink 5 star review on 5th June 2023

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Posted 1 year ago

Thank you for taking the time to leave us a review (and such a great photo!). We are thrilled to hear that you had a good experience booking with us

Posted 1 year ago

“Fast and precise reply of all questions – very exciting!”

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Posted 1 year ago

Thank you for your review, it is great to hear that you have had a good experience with us!

Posted 1 year ago

“No problem travel with freightlink”

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Posted 1 year ago

Thank you for your review! It's great to hear that we could support you with your booking

Posted 1 year ago

“I used to use Freightlink before for ferry bookings but since Brexit not been able to get my head round the new regulations for exports I have tried you partner customs link but still cannot get it sorted”

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Posted 1 year ago

We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, our sister company CustomsLink does not currently provide the service you require and cannot support you at this time. If there is anything else we can do to make the booking process easier for you, please contact our customer service team. Best regards, Erin from Freightlink

Posted 1 year ago

“I made a booking 3 days ago however haven't had any confirmation. Please can someone contact me and have confirmation sent across”

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Posted 1 year ago

Hi Kelly, Thank you for your review. We are sorry to hear that you have not had a good experience with us on this occassion. We have now passed your comment on to customer service who have been in touch with you to explain why you have not yet received your booking confirmation. Unfortunately, the sailing you booked was for later in the year, and the booking confirmation for this may only be requested 15 days before the departure. Due to a fault on our end, you were not informed of this in a timely manner. We apologise for the inconvenience that this has caused. Going forward, we will make sure that we communicate this clearly and as soon as possible after bookings are placed in the future. If you have any further questions regarding your booking, please do not hesitate to contact our customer service team directly. Best regards, Erin from Freightlink

Posted 1 year ago

“Fast and precise”

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Posted 1 year ago

Hi Robin, thank you for your review! It's great to hear that you had a good experience with us

Posted 1 year ago

“Super gute Hilfe auch bei der Abwicklung der neuen Brexit-Verordnung”

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Posted 1 year ago

Vielen Dank, Sabine, für Ihre 5-Sterne-Bewertung für Freightlink Solutions Ltd. Es freut uns zu hören, dass wir Ihnen bei der Abwicklung der neuen Brexit-Verordnung supergute Hilfe geleistet haben.

Posted 1 year ago

“online foglalás történt”

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Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“MOLTO PROFESSIONALI”

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Posted 1 year ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 1 year ago

“easy to use website just what i need”

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Posted 1 year ago

Thank you for leaving us a review, it is great to hear that you have had a good experience with us!

Posted 1 year ago

“The people I have dealt with at Freightlink have always been very friendly and extremely helpful. To date my experience has been very good. Good customer service seems to be a rare thing in recent times. Freightlink appear to be leading the way.”

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Posted 1 year ago

Hi Simon, thank you for your review! It is fantastic to hear that we are providing a service that works for you. We look forward to further supporting you with your bookings in the future. Have a great day! Best regards, Erin from Freightlink

Posted 1 year ago

“Had to wait at port for 6 hours due to Freightlink not booking my crossing.”

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Posted 1 year ago

Hi Steven, we are sorry to hear that you did not have a positive experience with us. Unfortunately, the operator for this crossing closed their booking office at 17.30 on Friday and your booking request was made online more than an hour later for the morning sailing. This unfortunately meant that the likelihood of the operator confirming your booking prior to the sailing was slim. Our customer services team made sure you were aware of this immediately afterwards, and asked you whether you wanted to cancel or reschedule your booking. We also asked you this again the following morning. Once you requested an alternative booking, we helped you book on the next available sailing that afternoon. Please feel free to reach out to our customer services team if you have any more questions. Thank you

Posted 1 year ago

“I had a good experience with freightlink but I am not moving freight, only household items as part of a relocation. I have no commercial goods in the truck that I hired but I am still treated as a business moving commercial goods. This is a nonsense that has no place in personal belongings transportation. I am not having a go at Freightlink but if I dont say anything then noone knows of my frustration. I now have export declaration and import declaration forms of my household belongings to look forward to along with all delays this will inevitably cause”

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Posted 1 year ago

Hi John, we are pleased to hear that you have had a good experience with us. Our customer service and digital teams work hard to provide a smooth booking experience, no matter what goods are being moved or where they are coming from/going to throughout Europe. It's great to hear that we are providing a service that works. That being said, we know that customs can definitely provide huge challenges even for large businesses with dedicated teams. If you would like further support with your declarations for personal goods (personal effects), we would recommend getting in touch with our sister company, CustomsLink, who have a wealth of experience advising customers in moving their personal effects. https://www.customs-link.com/ We wish you a smooth journey! If you have any further questions please don't hesitate to contact us. Best regards, Erin from Freightlink

Posted 1 year ago

“1234567890”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“Very helpful and simple shame that I can’t pay over the phone as before otherwise fantastic service”

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Posted 1 year ago

Thank you for your review! We will take your feedback on board

Posted 1 year ago

“All was good, fast and no problems.”

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Posted 1 year ago

Hi Roger, thank you for leaving us a review. It's fantastic to hear that you had a good experience with us! Have a great day

Posted 1 year ago

Freightlink is rated 4.8 based on 2,592 reviews