Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,646 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always email you back if you are unsure about procedures in documentation”

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Posted 1 year ago

Hi Patricia, thank you for leaving us a review. It's fantastic to hear that you had a good experience with us! Our experts are always on hand to offer booking and customs support. Have a great day

Posted 1 year ago

“the booking was great”

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Posted 1 year ago

Thank you for leaving us a review. It's great to hear that our experts could help you with your booking. Have a great day

Posted 1 year ago

“Super rapida .”

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Posted 1 year ago

Mulţumesc mult!

Posted 1 year ago

“Very disappointed - You have booked a seat (POD) instead of a cabin for a 15-hour crossing without contacting me first. Almost a £500-00 to sit in a seat instead of a Bed for a driver - THIS IS APPALLING”

Helpful Report

Posted 1 year ago

Thank you for your feedback. As our customer service experts have explained to you, all sleeping arrangements on this crossing are subject to availability. Unfortunately, there are no cabins left on your chosen sailing (only sleeping pods which we have booked for you). We have offered to try and find cabin space on a different departure date for your journey, and our experts would still be happy to try and do this for you. If you would like us to help you find a departure on a different date with cabin availability, please get in touch with us.

Posted 1 year ago

“10/10 FOR ALL THE PERSONNEL, THEY WERE EXCEPTIONAL”

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Posted 1 year ago

Hi Alexandra, thank you for taking the time to leave us a review! It's fantastic to hear that you have had a positive experience with us - our experts are always on hand to support you through the booking process. We will pass your comments on to the team. Have a great day

Posted 1 year ago

“Had to amend a booking at the last minute. Daniel was exceptional. If only all companies were this efficient.”

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Posted 1 year ago

Thank you so much for your 5-star rating of Freightlink, Darren! We really appreciate your feedback and look forward to working with you in the future.

Posted 1 year ago

“I am very satisfied with the services of Freightlink Solutions. Reservations are quick and convenient. They offer a wide variety of services.”

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Posted 1 year ago

Thank you for your review! Our experts are available to provide you with industry-leading support 7 days a week

Posted 1 year ago

“Great customer service, very friendly and helpful staff, unbeatable prices”

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Posted 1 year ago

Thank you for your review, it's great to hear that we are providing a service that works! Our experts are available to support you with your bookings 7 days a week

Posted 1 year ago

“Great coperation with Jana (our contact in Freightlink).”

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Posted 1 year ago

Thank you for your review! It's fantastic to hear that Jana could help with your booking. Have a great day

Posted 1 year ago

“Thank you so much to Julia! Helped me with a very time sensitive issue and got everything sorted and confirmed for me in perfect timing! Thank you”

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Posted 1 year ago

Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us and will be sure to pass your comments on to Julia and the team. Have a great day

Posted 1 year ago

“They know what and which questions to ask.”

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Posted 1 year ago

Hi Carlos, thank you for leaving us a review. It's great to hear that our experts could help you with your booking. Have a great day

Posted 1 year ago

“First time user. Swift and easy to use, no problems with the booking.”

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Posted 1 year ago

Thank you for taking the time to leave us a review, Andy! We are so glad to hear that you had a great experience booking with us. Have a great day!

Posted 1 year ago

“They don’t mess around they get the job done”

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Posted 1 year ago

Thanks for reviewing us! Fantastic to hear that we're providing a service that works. Our experts are on hand for booking support 7 days a week, so don't hesitate to get in touch with us if you have any future booking queries. Have a great day

Posted 1 year ago

“Excellent service I found it very simple to book a ferry, the team were very professional and helpful”

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Posted 1 year ago

Thank you for your review! It's great to hear that our team could support you with your ferry booking. If you have any future queries please don't hesitate to get in touch with us. Have a great day

Posted 1 year ago

“Everything went smoothly. The staff was very supportive.”

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Posted 1 year ago

Thank you for your review, it is fantastic to hear that we are providing a service that works for you! Have a great day

Posted 1 year ago

“elég dinamikus volt a foglalás”

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Posted 1 year ago

Köszönjük a visszajelzést

Posted 1 year ago

“Serviciile sunt de buna calitate,se oferă indrumare si asistenta, orice problema este rezolvata cu promptitudine si profesionalism, iar timpii de reactie a echipei fata de clienti este optim. Recomand!”

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Posted 1 year ago

“First time user and they have helped me out massively with bookings and paperwork Really friendly and approachable Can't recommend enough”

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Posted 1 year ago

Thank you for leaving us a review, it is great to hear that you have had a positive experience with us! Our experts are always happy to help make the booking & customs process as straightforward as possible

Posted 1 year ago

“Absolutely fantastic I had to ring Freighlink before I booked it online just had to ask the question got all the answers so it was effortless”

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Posted 1 year ago

Hi Joseph, thank you for your review! We are thrilled to hear that you had a smooth experience booking with us. Our experts are on hand to provide industry-leading support 7 days a week. Have a great evening!

Posted 1 year ago

“AMAZING! SO HELPFUL AND KIND. Our campervan unfortunately broke down just outside Hook of Holland and was not drivable/ would not have been able to be fixed in Rotterdam easily due to the breakdown happening late Saturday afternoon. Stenaline helpfully suggested we could book the van as freight and still potentially make our overnight crossing if we used this agency to help with the post-Brexit paperwork. The website was so easy to use (at the side of the road) but the most amazing thing was the help given by phone and behind the scenes by Patrick. He was so helpful, kind and helped ensure we made the evening crossing by sorting out things at significant pace. We had no idea this was even possible but when we got to the ferry it all worked like clockwork and we sailed on the same crossing as planned with Lola the Van safely stowed! The next morning we were able to contact recovery UK side and got home safe and sound with our van not much later than we would have without the breakdown. We can’t thank you enough for the incredible support given and Patrick is our hero! Do let us know if you ever want a testimony for your website as we are now v big fans. Thank you.”

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Posted 1 year ago

Hi Louisa, thank you for taking the time to leave us such a fantastic review. It's brilliant to hear that the team at Stena recommended us to you and that you had a straightforward experience booking with us - it was our pleasure to help! Our team are on hand to help 7 days a week, so if you ever need future support with your bookings simply give us a call! We will pass your wonderful review on to Patrick and the team! Have a great day.

Posted 1 year ago

Freightlink is rated 4.8 based on 2,646 reviews