Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,621 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Milan who was incredibly helpful and took the time to explain everything I needed to know and answer every question I had.”

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Posted 1 year ago

Thank you for taking the time to leave us a review, Peter! We are so glad to hear that you had a great experience booking with us and that Milan could help with your queries. Have a great day!

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thank you for your review, it is fantastic to hear that we are providing a service that works for you! Have a great day

Posted 1 year ago

“good and fast communication with the customer service center. Quick and accurate answers to all questions”

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Posted 1 year ago

Thank you for leaving us a review, Georgi! It's great to hear that you had a good experience with us. Our experts are always here to help

Posted 1 year ago

“Easy way to book for all of our commercial vans. Extremely helpful team and full of advice with regards customs paperwork etc.”

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Posted 1 year ago

Thank you for leaving us a review, Craig. It's great to hear that you had a positive experience with us! Our experts are always on hand to help

Posted 1 year ago

“It was all very confusing and I was given different information regarding what paperwork was required by different people. Freightlink have always been excellent so I was disappointed this time.”

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Posted 1 year ago

Sorry to hear you were not happy with the advice you received when creating your GMR. If you would like to discuss the problems you encountered, please contact us.

Posted 1 year ago

“Perfect!!!!!”

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Posted 1 year ago

Thank you so much for your 5 star rating for Freightlink, János! We really appreciate your positive feedback and are so glad that you had a perfect experience with us.

Posted 1 year ago

“It was my 1st time using Freightlink. I was sending a unaccompanied trailer and boat to Holyhead. It was so straightforward, I had a question rang the phone no and the girl on the other end was so helpful. A real positive experience. Will definitely recommend to others.”

Freightlink 5 star review on 9th July 2023

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Posted 1 year ago

Thank you for your review, Eamon. We are so pleased that your first time using Freightlink was such a positive experience. It's great that you will be recommending us to others. We look forward to continue being your freight ferry solutions provider.

Posted 1 year ago

“Everything was fine.”

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Posted 1 year ago

Thank you for your review! It is great to hear that we could help

Posted 1 year ago

“Every time very good service’s !”

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Posted 1 year ago

Thank you for your review, it's great to hear that we are providing a service that works! Our experts are available to support you with your bookings 7 days a week

Posted 1 year ago

“Vielen Dank für die wundervolle Unterstützung bei unseren Buchungen, und für das fantastische Service. Alles Gute und liebe Grüße aus Salzburg”

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Posted 1 year ago

Vielen Dank Heidemarie für Ihre 5-Sterne-Bewertung für Freightlink.

Posted 1 year ago

“Fantastic service, this booking was made simple for me by the professionalism of the booking staff. Thank you”

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Posted 1 year ago

Hi Steven, thank you for your excellent review. Our customer service team work hard to provide an industry-leading service, so it is brilliant to hear that you have had a good experience with us. We look forward to working with you in the future. Have a great day!

Posted 1 year ago

“Always a pleasure when calling Freightlink. They are so helpful and knowledgeable.”

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Posted 1 year ago

Hi Ramona, thank you for taking the time to leave us a review! We really appreciate your feedback. Our experts are available 7 days a week to support you with your bookings.

Posted 1 year ago

“All was super ok!”

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Posted 1 year ago

Thank you for your review! It is great to hear that you had a good experience with us

Posted 1 year ago

“Die Buchung war nicht einfach und viel zu teuer. An der Fähre haben wir festgestellt, daß wir mehr als das Doppelte bezahlt haben zum regulären Preis. Außerdem musste am Check in das Ticket nochmal händisch ausgestellt werden.”

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Posted 1 year ago

Hallo Michael, vielen Dank für Ihr Feedback. Obwohl wir Ihre Buchungsanfrage sofort an den Betreiber weitergeleitet haben, haben wir leider nicht sofort eine Antwort von CalMac erhalten. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie sich in Zukunft wieder für uns entscheiden.

Posted 1 year ago

“Truly helpful and dedicated people! They went the extra mile when I had a problem and kept my truck rolling! Thank you Freightlink, especially, thank you Patrick and Georgiana!”

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Posted 1 year ago

Thank you for taking the time to leave us a review, it is great to hear that our team could support you with your booking! Our experts are always here to help. We will pass your lovely comments on to Patrick, Georgiana and the team. Have a great day!

Posted 1 year ago

“Excellent customer service from Joseph and problem now resolved.”

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Posted 1 year ago

Thank you for your review, Richard. It's fantastic to hear that Joseph could help you with the issue! Have a great day

Posted 1 year ago

“Had a small problem with the on line booking however rang up the the girl on the phone was fantastic”

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Posted 1 year ago

Thank you for taking the time to leave us a review, Daragh! We are glad to hear that our customer service team could support you with your booking. Have a great day

Posted 1 year ago

“Excellent job! Thank you Aleksandra Shumovska!!!”

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Posted 1 year ago

Thank you so much for your 5-star rating of Freightlink Solutions, Jelena! We really appreciate your feedback and look forward to working with you in the future.

Posted 1 year ago

“Dreadful customer service, wrong information on booking confirmation has caused us huge problems this morning and a vehicle stranded on the Isle of Wight, rude and professional staff in particular Patrick.”

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Posted 1 year ago

Dear Mr Gordon M B Thomas, We are sorry to hear that you did not have a positive experience with us on this occasion. Due to busy summer traffic on Isle of White sailings, it can be difficult to find availability, particularly at short notice. We emailed you yesterday to inform you that the next available crossing was at 11.40am the following morning, and we also left a note next to your booking number. When you called our customer service team on the phone this morning, you spoke to a member of our team in an extremely inappropriate manner. Unfortunately, while Patryk tried to help you, we were unable to support you further as you did not provide us with your booking number when asked to do so. We then contacted you again earlier today to try to discuss the situation. At Freightlink, we always try to help our customers through the booking process, but we cannot do this if you do not provide us with the necessary information. If you have any further questions, please contact us at hello@freightlink.co.uk. Best regards, Erin from Freightlink

Posted 1 year ago

“Szybko łatwo i przyjemnie. Tak trzymać”

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Posted 1 year ago

Dziękuję Ci!

Posted 1 year ago

Freightlink is rated 4.8 based on 2,621 reviews