Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alles bestens, der neue Account Manager für Deutschland, Herr Rama, macht seine Sache gut.”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung !

Posted 2 years ago

“No no no It cost me money to have my trip not accepted, what a waste of time and money, your customer service is horrible as I ask 3 times for help and to no record was I even given a tiny bit of advise. Disgusting and with a human remains on board for a loved ones family awaiting a loved one home. I’ll be making a formal complaint in regard to your customer service and that you will accept money and. Not take a booking, when arriving at port 😡😡😡😡”

Helpful Report

Posted 2 years ago

We are sorry to hear that you have not had a positive experience with us. According to our records, due to the sensitive nature of your booking, you would have had to arrive at the port 2 hours before departure. Unfortunately, you booked with us just 2h05min before departure time and did not give us any information regarding what was being transported. Furthermore, we have no record of you contacting us after your booking was placed. Bookings of this nature must be made further in advance, to ensure that the agent and operator can properly process the request and get approval.

Posted 2 years ago

“Good cooperative , if possible made reservation, kind that work polish people in your company , the best”

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Posted 2 years ago

Hi Marko, thank you for leaving us a review! We are thrilled to hear that you have had a positive experience with us and we will pass your fantastic comments on to the team. Have a great day

Posted 2 years ago

“Perfect customer service, many thanks to Mr. Rama”

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Posted 2 years ago

Thank you for leaving us a review, we really appreciate it. Our expert team is always here to help. We'll pass your great comments on to Mr Rama.

Posted 2 years ago

“Umar is doing a really Great Job! Grateful that there is a german speaking colleague”

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Posted 2 years ago

Thank you for leaving us a review! We are pleased to hear that you have had a positive experience with us. Our team are always here to help

Posted 2 years ago

“Great customer service, many thanks to Mr. Rama.”

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Posted 2 years ago

Thank you for taking the time to leave us a review, its great to hear that you have had a good experience with us! We look forward to doing business with you in the future

Posted 2 years ago

“Super Kundenservice, einfache Buchung. Auch nach der Buchung ist die Betreuung lückenlos und zuvorkommend”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung !

Posted 2 years ago

“Das Telefonat mit Herrn Rama war sehr nett und super hilfreich. Gerne immer wieder. Vielen Dank, Umar.”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung !

Posted 2 years ago

“Ivan's customer service is second to none. All issues resolved in a polite and professional manner and in super quick time. Freightlink should be used as an example of how to provide an excellent service to other service sectors.”

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Posted 2 years ago

Thank you for your lovely review, James. It is fantastic to hear that you have had such a good experience with us. We will pass your comments on to Ivan and the team. Have a great day

Posted 2 years ago

“ihr deutscher Mitarbeiter konnte mir endlich sehr kompetent helfen. mehrere Anrufe bei den englischsprachigen Kollegen waren bei dem komplexen Thema wenig hilfreich.”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung !

Posted 2 years ago

“Simple to use booking process and very helpful staff.”

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Posted 2 years ago

Hi Kameron, thank you for leaving us a review! We are thrilled to hear that you have had a positive experience with us and we will pass your fantastic comments on to the team. Have a great day

Posted 2 years ago

“Danke für guten Service in deutscher Sprache, bei den kompexen Anforderungen durch den Brexit sehr hilfreich! Thank you, Umar, very much!”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung !

Posted 2 years ago

“Since we were assigned other vehicles and other times by the car rental company, we had to rebook the ferry several times. This all went smoothly, especially with the support of Mr. Rama. For us, but especially for our employees in the vehicles, it is perfect to have a German-speaking manager with Mr. Rama, who takes care of our concerns. Excellent service. We can recommend your company again at any time.”

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Posted 2 years ago

Hi Irene! Our expert team is always here to help. Thank you for leaving us a review, we really appreciate it. We'll pass your great comments on to Mr Rama.

Posted 2 years ago

“My Request was dealt with immediately and with great empathy. The member of staff was very knowledgeable and with great expertise resolved the issue and I had the necessary paperwork in my inbox within minutes Thank you”

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Posted 2 years ago

Morning, Mark! Thank you for leaving us another great review. We are thrilled to hear that you have had another good experience with us. Our team of friendly experts are always here to help you through the freight ferry booking process! Have a great day

Posted 2 years ago

“Freightlink have a great website , easy to use / book jobs , there is nothing additional i wished they had on their website. Our account manager , Joseph Horan is exceptional. Very helpful , responds to emails very quickly and never fails to resolve any issues.”

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Posted 2 years ago

Hi Panos, thank you for leaving us a review! We are thrilled to hear that you have had a positive experience with us and we will pass your fantastic comments on to Joseph and the team. Have a good day

Posted 2 years ago

“Unkompliziertes buchen einer Fähre Bei der letzten Buchung gab es ein kleines Problem welches aber durch den Account Manager Profi haft gelöst wurde Danke Mr.Rama”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung

Posted 2 years ago

“👍👍👍👍👍👍👍👍👏👏”

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Posted 2 years ago

Thanks for your review! We're always here to help 🤝👍

Posted 2 years ago

“Great customer service as always. Easy to book, competitive prices”

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Posted 2 years ago

Hi Nicolae, thanks for leaving us a review! We look forward to working with you in the future

Posted 2 years ago

“Very Helpful and always accommodating with any requests. thanks a lot!”

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Posted 2 years ago

No problem! We're always here to help. Thanks for leaving us a review!

Posted 2 years ago

“bardzo słabo”

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Posted 2 years ago

Freightlink is rated 4.8 based on 2,592 reviews