Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,593 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All went to plan with no problems”

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Posted 4 years ago

That's great. Thanks for the feedback.

Posted 4 years ago

“Becky was very lovely and very helpful! It was a pleasure talking to her, will defiantly book with yourselves again. Thank you Becky :)”

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Posted 4 years ago

Thank you for your feedback. We'll be sure to pass your kind comments on to Becky.

Posted 4 years ago

“Beat services !Thank you”

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Posted 4 years ago

Thank you Dimitar. Have a great day.

Posted 4 years ago

“very happy with the ease at which this booking was completed online”

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Posted 4 years ago

Thanks for your feedback. Glad to hear you had a great experience with our online booking engine.

Posted 4 years ago

“Foarte multumit Recomand”

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Posted 4 years ago

Multumim pentru feedback-ul dvs.

Posted 4 years ago

“Very practicle, easy to use, quick feedback.”

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Posted 4 years ago

Thank you for your feedback.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thanks for your kind review John. Have a nice day.

Posted 4 years ago

“Brilliant, just brilliant. Thanks for all your help.”

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Posted 4 years ago

You're welcome Tom. Thanks for your review.

Posted 4 years ago

“Been using freighlink for a few years now on a weekly basis, friendly service and good value.”

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Posted 4 years ago

Thank you very much Claire. Your feedback is much appreciated.

Posted 4 years ago

“I have been using Freightlink for 4 months now for business and have had excellent service, had a courtesy call from my new agent today introducing himself and forwarding his contact details if I require any help. Thanks for the call Phil”

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Posted 4 years ago

Thanks for your kind feedback. Glad to hear that we've provided excellent service for all of the time you have been using us. It's something we really work hard to do. We shall pass your comments on to Phil.

Posted 4 years ago

“Tokeletes szolgaltatas”

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Posted 4 years ago

Köszönöm.

Posted 4 years ago

“This review supersedes my last two complaints, I was contacted by Ana a team leader I believe whom in all honesty took control of the situation was extremely apologetic and went beyond my expectations to resolve the matter to my entire satisfaction, it is my opinion that the shipping company gave Freightlink wrong information and caused all the confusion, hence the 5 stars for Freightlink. Thank you for all the help”

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Posted 4 years ago

Thank you very much for your kind comments. We're glad to hear that Ana was able to resolve the problems you encountered and we can only apologise for the issues you experienced. We will certainly be speaking to the ferry operator and looking at how we can prevent these problems occurring again.

Posted 4 years ago

“at the first booking i been a bit disappointed. but today 18/01/2020 I am gracefully to the lady who help to make a new booking to can get home. other way I'll still be hours away from home. so many thanks for lady who help me .”

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Posted 4 years ago

Thank you very much for your feedback. We're pleased to hear that one of the team was able to help you get home. Have a nice day.

Posted 4 years ago

“Great service - very easy to check and compare various ferry options and times with a simple booking process too.”

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Posted 4 years ago

Thanks for your kind comments. Great to hear that our website does exactly what you need.

Posted 4 years ago

“Sadly our return booking was cancelled... once we were already sailing out, which meant we were left stranded in Holland with no return trip booked. Although the girls were very helpful in trying to find a solutions the trips offered were unacceptable. Thankfully we were saved by another company. As we were informed this often happens within the freight world, we are thankful that we are not regular users.”

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Posted 4 years ago

We are very sorry that we were unable to organise a return trip for you. Our customer service team tried really hard to try and sort an alternative route, but they were not suitable. Unfortunately the original sailing was fully booked due one of the ships being in dry dock for maintenance. Also, the ferry operator was unable to confirm the booking because of the number of drivers required. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Najlepsza firma z którą do tej pory współpracowałem przy bookowaniu biletów. Pomoc przy zmianie terminu przeprawy, bardzo dobre ceny i super współpraca.”

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Posted 4 years ago

Dziękuję za miłe komentarze.

Posted 4 years ago

“Maria at Freightlink was very helpful”

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Posted 4 years ago

Thank you for your kind comments. Good to hear that Maria was able to sort your booking for you.

Posted 4 years ago

“Becky Demaine very helpful with out of the ordinary requests”

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Posted 4 years ago

Glad to hear Becky was able to sort your unusual request. We specialise in abnormal loads and tailored routes.

Posted 4 years ago

“as usual, Yani was very helpful and efficient. Good job!”

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Posted 4 years ago

Thank you for your feedback. Good to hear that Yani was able to help you with your requirements.

Posted 4 years ago

“Very good and chuick”

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Posted 4 years ago

Thank you.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,593 reviews