Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hervorragende Beratung und Buchung durch Ihren Mitarbeiter Daniel Mess. Weiter so !”

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Posted 2 years ago

Vielen Dank für Ihre Bewertung

Posted 2 years ago

“Excellent customer service from Denisa who was quick,efficient, polite and very knowledgeable. Denisa followed up with my query, offering the various options for crossings and ensured my booking was amended and follow up email confirmations of each booking were sent. Really great service - thank you.”

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Posted 2 years ago

Thank you for your review. It's great to hear that Denisa was able to provide the support you needed.

Posted 2 years ago

“I cannot recommend the customer service/booking staff at Freightlink enough for the great service they provide. In particular Ivan, Lukasz and Ana. Nothing is ever too much trouble, and it is often last minuet bookings or amendments that are thrown at them. They go above and beyond to try and accommodate our hectic and often very large movements. They always keep us up to date through the process and offer help and advice whenever we need it, for which we are all very grateful.”

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Posted 2 years ago

Hi, Sue. Thank you so much for your review. We will be sure to pass your brilliant comments on to the team.

Posted 2 years ago

“Én az Operátor segítségét kértem. Mester Dániel segített , kedvesen gyorsan! Köszönöm!”

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Posted 2 years ago

Köszönjük az értékelést, továbbítjuk a nagyszerű visszajelzést Dánielnek

Posted 2 years ago

“They make light work and a complete service”

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Posted 2 years ago

Hi Kevan, thank you for leaving us a review! Our multi-lingual team work incredibly hard to consistently provide our customers with an industry-leading service, so we are thrilled to hear that you have had a good experience with us. Have a great day.

Posted 2 years ago

“Perfect thanks”

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Posted 2 years ago

Thank you for your review! We look forward to working with you in the future.

Posted 2 years ago

“Perfect !”

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Posted 2 years ago

Hi Tolunay, thanks for leaving us a review! We're thrilled to hear that you have had a good experience with us and look forward to working with you in the future.

Posted 2 years ago

“Excellent service and Ivan went above and beyond to ensure we were on the ferry we needed. Thank you so much and recommend very highly.”

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Posted 2 years ago

Thank you for your review. We will pass on your comments to Ivan.

Posted 2 years ago

“I had just started my new admin job in the office at MRD, I needed to book ferries with return journey's Scotland to NI, I had to call customer services and had the pleasure of speaking to Daniel, he was calm and very helpful totally understanding that this was my first week. With people like Daniel to help people like me then there will be plenty of return custom. Price was reasonable considering it was still the school holidays I hope the drivers have as good service as I had. Highly recommended 5 Star + thank you so much for all your help hopefully i'll be up to speed very soon”

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Posted 2 years ago

Thank you for the very kind feedback, Mark. Great to hear we made your first week in your new job a little bit easier. Have a nice weekend.

Posted 2 years ago

“Highly recommend using Freightlink”

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Posted 2 years ago

Thank you. Much appreciated.

Posted 2 years ago

“Перфектно лесно !”

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Posted 2 years ago

Thank you very much.

Posted 2 years ago

“Excellent customer services, nothing is a problem and they're always happy to help and amend ongoing booking. Completely satisfied with the service we receive. Thank you.”

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Posted 2 years ago

Thanks Paul. Happy Friday!

Posted 2 years ago

“Receive ACE help from Daniel - Thank you so much!”

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Posted 2 years ago

Thank you for your kind review, Hailey. Daniel on our customer service team is certainly very helpful. We shall pass on your comments to him.

Posted 2 years ago

“Exceptional Customer Service Example 101.. We can't thank Daniel Mester enough for pulling a "rabbit out of a hat" to save us from the point of no return when a booking got cancelled. Daniel, you need a 1000 stars, and are an example to all what customer service should be.”

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Posted 2 years ago

This is amazing feedback. Thank you very much. We will pass on your compliments and 1000 stars to Daniel.

Posted 2 years ago

“Daniel was superb, very calm and attentive I actually asked if he could ring me every day just to calm me down! Thank you.”

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Posted 2 years ago

Thank you for your review. It's great to hear that Daniel was able to provide the support you needed.

Posted 2 years ago

“einfach, übersichtlich, schnell, kompetent. Gerne wieder.”

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Posted 2 years ago

Thank you for your kind review. Have a great day.

Posted 2 years ago

“O'Reilly Removals always use Freightlink for our cross channel moves , never a problem, great service.”

Freightlink 5 star review on 27th August 2022

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Posted 2 years ago

Thank you for your super review. Great to hear we make your cross-channel moves problem free.

Posted 2 years ago

“Would use this company again. It was my first experience ( Harwich - Hook of Holland - Harwich ) with these guys and Daniel Mester on Customer Services guided me all the way. Not only did he email me , he called to check everything was in order So so helpful . Thank you”

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Posted 2 years ago

We are really pleased to hear that Daniel supported you throughout your first Harwich - Hook of Holland booking. We have a very helpful customer service team.

Posted 2 years ago

“Absolutely brilliant service start to finish. I have no idea how they did it but they saved the day and got us across the water. 5 stars!”

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Posted 2 years ago

Thank you, Sebastian. Superheroes don't always wear capes :D We look forward to helping you again soon.

Posted 2 years ago

“Super zusammenarbeit. Ihr Mitarbeiter Daniel Mess sehr professionell. Wir arbeiten weiter sehr gerne mit Ihnen zusammen.”

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Posted 2 years ago

Thank you very much. Have a nice day.

Posted 2 years ago

Freightlink is rated 4.8 based on 2,592 reviews