Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,664 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,664 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Normally ok, but booking to Ireland is still standy, less than 24hrs before I'm due to travel, even though the return one is confirmed. Payment has been taken from my bank already though. Because I'm taking freight, all the stupid Brexit paperwork has been filled in on the basis of me getting on that crossing. Very poor”

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Posted 1 year ago

Hi Stuart, we are sorry to hear that you have not had a good experience booking with us on this occasion. Unfortunately, while your return journey was confirmed quickly, your outbound journey went on a waiting list before being confirmed by the operator a day later. We will always strive to inform you as soon as the operator has confirmed your booking and hope to continue working with you in the future

Posted 1 year ago

“Lucrez cu FREIGHTLINK de 4 ani , sunt foarte buni în comunicare și tot ce tine de bilete de vapor , sunt foarte mulțumit.”

Freightlink 5 star review on 8th May 2023

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Posted 1 year ago

Mulţumesc mult!

Posted 1 year ago

“Best team of advisers! Very proffesional and helpful. Patrik (for Romanian clients) is brilliant! Keep up the good work! You are great! Thank you all So much!”

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Posted 1 year ago

Thank you for the great review! We will pass your comments on to Patrick and the team. Have a great day

Posted 1 year ago

“Todo bien.”

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Posted 1 year ago

Thank you for your review

Posted 1 year ago

“Excellent advise and support team”

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Posted 1 year ago

Thank you for your review! It's great to hear that our experts could help with your query

Posted 1 year ago

“I'm very satisfied with your service.”

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Posted 1 year ago

Thank you for leaving us a review! It's fantastic to hear that you have had a good experience with us. Have a great day

Posted 1 year ago

“Very helpful, efficient and a pleasure to work with :-)”

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Posted 1 year ago

Hi Suzanne, thank you for your review! It's great to hear that you had a positive experience with us. Our experts are on hand to support you with your bookings 7 days a week

Posted 1 year ago

“quick response to questions”

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Posted 1 year ago

Thank you for your review, it's great to hear that you have had a positive experience with us!

Posted 1 year ago

“Perfect as usual”

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Posted 1 year ago

Thank you for leaving us a review! Our team is always here to help

Posted 1 year ago

“A nice and easy process,”

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Posted 1 year ago

Hi Trevor, thank you for your review! We are thrilled to hear that you had a positive experience with us. Have a great day

Posted 1 year ago

“Loving your work”

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Posted 1 year ago

Loving your review Mick, it's great to hear that you have had a good experience with us! Our experts are always on hand to help

Posted 1 year ago

“Helped me complete a customs form, so i could not stress about it. I use Freightlink for all my ferry bookings,and would not consider changing. Thank you.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. It's fantastic to hear that our team were able to support you with your customs needs too. Have a great day

Posted 1 year ago

“As a first time private person availing of this service I found Freightlink to be very helpful and professional.”

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Posted 1 year ago

Hi Michael, thank you for your review! It's great to hear that you had a positive experience with us. Our experts are on hand to support you with your bookings 7 days a week

Posted 1 year ago

“la qualité de service est au top merci à l'équipe Joseph and Julia ;);)”

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Posted 1 year ago

Merci beaucoup pour vos commentaires très aimables.

Posted 1 year ago

“Köszönöm szépen nagyon korrekt és emberi a hozzállás mind a társaság mind a személyzet részéről!”

Freightlink 5 star review on 27th April 2023

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Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“Sadie. answered any queries I had and everything was sorted for me. Great service. Thank you.”

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Posted 1 year ago

Hi Stephen, thank you for taking the time to leave us a review! It's great to hear that you had a good experience with us. Our experts are always here to help

Posted 1 year ago

“I regularly use Freighlink for our business travel requirements. Yesterday I hit a major issue when we were refused to board at a UK port. I called Freightlink for assistance. With the great help from Sadie, Patryk and Lukas we managed to board on the final hour. Without their expertise and 'megamind' knowledge it would not have happened. Kudos to a great team, you're amazing.”

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Posted 1 year ago

Hi Frances, thank you for your review! Our customer service team work extremely hard to provide an unparalleled, industry-leading service, so it's fantastic to hear that we could support you with your booking. Have a great day

Posted 1 year ago

“I am satisfied with the service”

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Posted 1 year ago

Hi Bordács, thank you for your review

Posted 1 year ago

“The website is unclear and not easy to navigate. However, that was not our main issue. We booked to sail from Southampton to Cowes on Friday the 21st and return on the 4.30pm ferry from Cowes to Southampton on Saturday 22nd. This was all confirmed by yourselves via email, and we printed the paperwork off to show the terminal assistants. Lucky we did, as apparently you never booked us on the 22nd 4.30 pm ferry, you had booked us to return on the 21st unlike what your paperwork stated!!!???? Lucky the assistant at the terminal was accommodating and could squeeze us on the ferry, that we had originally paid for, but if it was a busy ferry we would have been stranded. It has left us with uncertainty about your service and standards.”

Helpful Report

Posted 1 year ago

Hi Nicola, we are sorry to hear that you did not have a positive experience with us. Unfortunately, it seems that the operator confirmed the wrong date and we did not pick up on this error. Our experts have now been made aware of this and we will work to prevent this from happening again in the future. We apologise for the inconvenience caused

Posted 1 year ago

“Very Good Service”

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Posted 1 year ago

Thank you for your review! Our experts are available to provide you with industry-leading support 7 days a week

Posted 1 year ago

Freightlink is rated 4.8 based on 2,664 reviews