Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,593 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should of been a 5 star rating but "the app" isn't available on my Chromebook so only 4 star... Becky was absolutely brilliant, very knowledgeable, helpful and has a great can-do attitude... Credit to the company...”

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Posted 4 years ago

Thanks for your kind review Brad. We'll pass on your comments to Becky. This is actually the first time that somebody has mentioned using the Freightlink App on a Chromebook. We presumed that customers would just open Google Chrome and book on the website. We'll certainly investigate a Chromebook optimised version of the app. Thanks for letting us know.

Posted 4 years ago

“Great services”

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Posted 4 years ago

Thanks for your feedback. Have a nice weekend.

Posted 4 years ago

“Good response time, prompt”

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Posted 4 years ago

Thanks for your review. Stay safe.

Posted 4 years ago

“Always helpful and makes my job easy when I call.cheers”

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Posted 4 years ago

Thanks for the lovely comments. Making the booking process as easy as possible is one of our main aims. Enjoy your day.

Posted 4 years ago

“Would just like to say thank you Rebecca Demaine for assisting me with all the information i received from you, Hope we can do business in the future. Excellent service. Robert Luff.”

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Posted 4 years ago

Thank you Robert. We'll pass your kind message on to Rebecca and look forward to speaking to you again soon. Have a nice day.

Posted 4 years ago

“I was off last week and when I returned somebody used Stena to Belfast booking direct with Stena, I pointed out we had an account with you guys and tried to book another crossing which I did, on the site it said I was on standby and as we were running goods for Public Health England I called to say it has to be a yes or no....An operator sorted it immediately so I booked Today because of previous issues I called again, the first lady offered me a crossing out of Liverpool 1.5 hours later and then back the next day 0900 to Heysham, I said I would call back which I did within 5 minutes a guy then said I would be on standby, I pointed out the previous lady had told me the booking would be okay and standby is no good to me but I can hold for confirmation After a lot of back and forth I gave up booked directly with Stena and got immediate information, so we have booked 2 trips directly with Stena with no ag with immediate confirmation and one with you guys which I dealt with myself and was ag..which one would you choose next time? Alan Procter”

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Posted 4 years ago

We're sorry for the confusion and to hear you had difficulties when trying to make this booking. When a member of our customer service team tried to make an electronic booking with Stena Line, they were only provided with a 'Standby' booking. We then offered to call Stena Line to investigate but unfortunately this was not suitable. Apologies for any inconvenience caused.

Posted 4 years ago

“Serwis jest bardzo prosty do samodzielnego wykorzystania, bardzo dużo pomocnych informacyj na stronie a co najważniejsze bardzo pomocne doradcy, Nasz doradca Marcin Misztal jest profesjonalista, bardzo pomocny zawsze i miły, jest pod telefonem 24/7. Pomógł w sytuacji kiedy kierowca był spóźniony na 30min na prom. Najlepszy serwis z którego kiedykolwiek korzystałam. Polecam wszystkim”

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Posted 4 years ago

Dziękuję bardzo za miłą recenzję.

Posted 4 years ago

“Simple process, and booked within a few minutes. Top service.”

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Posted 4 years ago

We're really proud of our Freightlink App so it makes us smile when we get such positive comments about it. Thank you very much. Have a nice day. Stay safe.

Posted 4 years ago

“Thank you for the perfect job. Thanks to Yanislav”

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Posted 4 years ago

Thanks for your kind review Petar. I will pass on your comments to Yanislav. Have a nice day.

Posted 4 years ago

“Fadt response”

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Posted 4 years ago

Thank you Justin. Have a nice day.

Posted 4 years ago

“We have purchased a service Rostock - Klaipeda but no one had ever informed us that the crossing isn't direct and our driver now is awaiting in Malmo, Sweden to board another ferry to Klaipeda making the crossing much longer and very inconvenient. Please make sure that such matters are clearly stated when making a booking”

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Posted 4 years ago

We're sorry to hear that you were unhappy with your ferry booking. Due to a change in sailing schedule issued by the ferry operator because of Covid-19 and the Easter holiday, your driver boarded an earlier sailing which called at Trelleborg first. Unfortunately this change was beyond our control. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Even when l got my reg wrong, your representative sorted it straight away. Always good service from you guys.”

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Posted 4 years ago

That's really good to hear Adrian. Our team work hard for our customers. Have a nice day.

Posted 4 years ago

“Verry helpfull. Booked by mistake train from calais to folkestone but shouk be other way 🙄. Free cancelletion. Fast respond. Verry happy with service”

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Posted 4 years ago

Thanks for your feedback. Good to hear our customer service team solved your problem. Have a safe journey.

Posted 4 years ago

“vsi4ko beshe nared blagodaria”

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Posted 4 years ago

Благодарим Ви за обратната връзка. Пази се.

Posted 4 years ago

“Managed to change booking after I had entered the wrong date. Excellent service as always”

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Posted 4 years ago

Thanks for the feedback Dave. Have a safe journey.

Posted 4 years ago

“Very good prices and very helpfull customer service.”

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Posted 4 years ago

It's great to see you had a great experience with our customer service team. Thank you Flavius.

Posted 4 years ago

“Jedes Mal wenn es klappt”

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Posted 4 years ago

Vielen Dank. Bleib sicher!

Posted 4 years ago

“Great service from Becky Demaine. Sorted out all of my queries and provided excellent customer service! Asset to the company. 10/10.”

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Posted 4 years ago

Thanks for your kind feedback Barry. Have a great journey. Stay safe.

Posted 4 years ago

“GREAT SERVICE FROM BEGINNING TO END”

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Posted 4 years ago

Thank you for your review! We are really happy to know that you have had a positive experience with us!

Posted 4 years ago

“Always very helpful! Thank you”

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Posted 4 years ago

Thank you for your feedback! We are pleased to know that we have been able to help you.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,593 reviews