Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,662 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,662 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Becky Demaine and the team have been great. Ever enthusiastic handling our enquires big and small, quotes and bookings. Couldn't ask for more!”

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Posted 4 years ago

Thank you for your lovely review! We are so happy that our incredible team has been so helpful. We will pass this onto Becky!

Posted 4 years ago

“Gyors foglalás,külön öröm,hogy magyar nyelven tudok foglalni es van magyar ügyfélszolgálat.”

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Posted 4 years ago

köszönöm

Posted 4 years ago

“From the first phone call for information and assistance due to Covid 19 Rebecca was most helpful. If I require freight to be moved again I'll certainly be using Freightlink Solutions again.”

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Posted 4 years ago

Thank you for your feedback. We are so happy that you enjoyed your experience with us! We will pass this onto Rebecca.

Posted 4 years ago

“Had to ring to make my 2 bookings as the app wouldn't work correctly I also feel I was misled slightly when taking the account out however i am very happy with the prices I've been charged”

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Posted 4 years ago

Apologies for the problems you encountered. Thank you for your review.

Posted 3 years ago

“Cím egyáltalán nem volt megadva, nagyon nehéz volt megtalálni a kompot. Probáltam felvenni a kapcsolatot az ügyfélszolgálattal, de érthetetlen volt amit mondtak (halk, recsegős).”

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Posted 4 years ago

köszönöm

Posted 4 years ago

“Just a very brief mail to say how grateful I am with all of your help & assistance in getting us safely to Gothenburg last week. A really really nice experience. Keep up the good work.”

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Posted 4 years ago

Hi Mark, thank you for your feedback! We are really pleased that you had such an enjoyable experience with us, our team has been working really hard to deliver a positive service throughout the pandemic and will be glad to hear your review!

Posted 4 years ago

“Super tari.Se vede rezultatul.”

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Posted 4 years ago

Mulțumesc

Posted 4 years ago

“Becky Demaine, was my contact, we found the whole experience so easy It all just happened as she said it would, defiaty would use Freightlink again.”

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Posted 4 years ago

Thank you Jez. We'll be sure to pass your comments on to Becky. Have a nice evening.

Posted 4 years ago

“Very quick and easy to book on line, and when I called for information and to change booking, staff where very friendly and helpful. Great Job”

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Posted 4 years ago

Thanks for the great review. Glad we could be of service.

Posted 4 years ago

“Great service and great personnel.”

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Posted 4 years ago

Thanks John. Much appreciated.

Posted 4 years ago

“Hello , I make one reservation 2days before and the payment was done . in one minute I check the nr. for ferry and I get one text that the reservation was cancel.After I speak at Freightlink thei send me the nr. When the driver was at the line they told us that the nr is not for today 29.06.2020 , is for 29.07.2020 what it was imposible for us to macke after one month the reservation.”

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Posted 4 years ago

Unfortunately the automated booking failed, therefore a member of our customer service team had to make the booking manually. A mistake was made with the booking date. We then rang the operator to help correct the error. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Great team and always very helpful”

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Posted 4 years ago

Thank you for your feedback.

Posted 4 years ago

“very professional first call for us for any ferry requirements well recommend .”

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Posted 4 years ago

Thank you Mick. We will pass on your comments to our customer service team.

Posted 4 years ago

“Not what I am used to this time Caused by lockdown”

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Posted 4 years ago

Unfortunately our customer service team had great difficulty contacting the Mediterranean ferry operator this weekend. They did not respond to our emails or phone calls. This was beyond our control. We spoke to the driver directly and he completely understood the situation. He shipped yesterday and will be returning this morning. Apologies for any inconvenience caused.

Posted 4 years ago

“Всичко беше ок”

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Posted 4 years ago

Много благодаря!

Posted 4 years ago

“Very friendly team who will help with any problem.”

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Posted 4 years ago

Thank you Robert. Have a nice weekend.

Posted 4 years ago

“With so many restrictions around travel in Europe due to Covid-19, I can honestly say that the assistance I received from the team at Freightlink was invaluable. I would highly recommend.”

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Posted 4 years ago

That's great to hear. The team have been working really hard to make sure that our customers get where they need to go. We will certainly pass on your comments to the whole team. Thank you.

Posted 4 years ago

“Ha subito un rialzo di prezzo importante, così é troppo caro, 334€ andata e ritorno.. qualche mese fa si spendeva tra 280 e 300€ -”

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Posted 4 years ago

Buongiorno, grazie per averci scritto! I passaggi del tunnel (indicati con chiarezza sia online che nei nostri preventivi) hanno giorni di punta dove i costi sono leggermente più alti (in questo caso il Mercoledì e il Gioved). Per evitare che succeda in futuro, vi consigliamo di scegliere con attenzione le date di transito tenendo in considerazione i prezzi dei passaggi di picco. I prezzi dell’eurotunnel rimangono fissi tutto l’anno, e può contare sul fatto che, se ci fosse stata una variazione dei prezzi, l’avremmo avvisata anticipatamente come parte del nostro servizio. Il vostro Account Manager vi contattera’ tra breve per capire come possiamo migliorare il nostro servizio, e per dare ulteriori delucidazioni.

Posted 4 years ago

“Excellent customer service from the whole team. Would like to particularly thank Rebecca Demaine for all of the advice, answers to all our questions and fantastic customer service.”

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Posted 4 years ago

Thank you for your kind comments. Rebecca really does work hard for her customers.

Posted 4 years ago

“The best ttttttt”

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Posted 4 years ago

Thank you very much.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,662 reviews