Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,590 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,590 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use Frieghtlink daily for my companies crossings. I can't thank this team enough for their continious help and patience. Especially when myself or my team are in contact with them daily about crossings.”

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Posted 8 months ago

Hello Sarah, thank you so much for your review! We're pleased to hear that our experts helps make your booking experience hassle free- we'll also make sure to pass your message onto the relevant team right away!

Posted 8 months ago

“Your site seems clear and easy to use. Only regret: that the French language is not available. While we are your closest neighbors, amazing no?”

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Posted 8 months ago

Thank you for taking the time to share your feedback! We are pleased to hear that you find our service efficient and the website easy to use.

Posted 8 months ago

“Alles top gelaufen immer wieder gerne”

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Posted 8 months ago

Vielen Dank für Ihre Bewertung! Es freut uns zu hören, dass Ihre Erfahrung mit Freightlink eine positive ist.

Posted 8 months ago

“John and his team, inc sub-contractors, were professional, helpful and efficient in sorting out the delivery of an unusual, high-value shipment to and from Greece. They sorted out customs issues and a mis-understanding with our customs agent for us as well and we couldn't have asked for a better service.”

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Posted 8 months ago

Hello and thank you so much for your review. We're happy to hear that our team of experts made your experience with Freightlink seemless and hassle free, and we're looking forward to working with you in the future. All the best!

Posted 8 months ago

“Prompt service, uncomplicated and Patryk was very helpful during our booking process.”

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Posted 8 months ago

Hi Steve, and thank you for your review. We're pleased to hear that our team was able to help make the booking process easy for you! We'll make sure to pass on the message to the relevant team member right away :)

Posted 8 months ago

“I received first class service from the Freight Link team, Rgs Ian”

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Posted 8 months ago

Hi Ian, thank you so much for your review- we're pleased to hear that our team made your booking easy and hassle free!

Posted 8 months ago

“vere easy to do the booking”

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Posted 8 months ago

Hi Andrew, thank you for your review! We're pleased to hear that your booking experience with us was easy and hassle free. All the best!

Posted 8 months ago

“Great prompt service”

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Posted 8 months ago

Hello and thank you for your review- we're pleased to hear that your experience with Freightlink was positive and that our team was helpful!

Posted 8 months ago

“it was actually really poor service”

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Posted 8 months ago

Dear Susan, thank you for your feedback. We understand that the original booking was not confirmed due to the lack of availability on the ferry. Unfortunately space availability is handled by the operator and we are not informed of this until we request the booking. Our team contacted you in order to talk about other possible options, however none of them seemed compatible with your needs at that moment.

Posted 8 months ago

“Anna was absolutely brilliant and very helpful Thank you Anna KR Sean”

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Posted 8 months ago

Hi Sean, thank you so much for a lovely review- we're pleased to hear that our team member made your booking easy! We'll make sure to pass on the message. All the best!

Posted 8 months ago

“I find the site quite difficult to navigate and finding the desired customs solution wasn’t easy”

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Posted 8 months ago

Dear Sean, thank you so much for taking the time to share your feedback on Freightlink! If you ever find yourself in need of assistance or have any questions, please don't hesitate to reach out to us. Our friendly customer support team is always here to help.

Posted 8 months ago

“The staff is helpful and fair price.”

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Posted 8 months ago

Hello and thank you for your review! We're pleased to hear that your experience with Freightlink was a positive one, and we're looking forward to working with you in the future.

Posted 8 months ago

“People are very helpful The policy you don’t accept payment over the phone is stupid. Some company cards are not Authorized to Work online payments.”

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Posted 8 months ago

Hi Mark, thank you for your review. We're glad to hear our team were helpful when placing your booking. Credit/debit cards cannot be used to pay over the phone for customer security and fraud prevention reasons. In these instances we ask our clients to pay via Freightlink Pay link or on our website.

Posted 8 months ago

“You guys were great. It was the first time I've had to deal with all this. You made it so easy. Thank you.”

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Posted 8 months ago

Hi David, Thank you so much for your review- we're pleased to hear that your experience with us was positive, and that we were able to made your booking process as smooth as possible! We're looking forward to working with you in the future.

Posted 8 months ago

“All was good with the booking”

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Posted 8 months ago

Dear Ingo, Thank you so much for the 5-star rating for Freightlink- we're pleased to hear that your booking experience was positive!

Posted 8 months ago

“I was luck this evening to call freightlink and Denisa Ifteme answered my call. She was excellent, listen to my problem and worked through all points from my booking through to my export documents and completing the port base form manually because the automated email didn't populate a form to complete from UK to Holland but the reverse Holland to Harwick. I was frustrated at the first contact with Denisa Ifteme as the team needed to board and thing were looking not good.... she was patient, calm and had the knowledge to help me resolve the issue....please give a voucher to say thanks..well done x”

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Posted 8 months ago

Thank you for leaving a 5-star review- we're really pleased to hear that our team member was able to help with the issue you have had and leave such a positive impression! We will make sure to pass the message on to the relevant team right away. All the best!

Posted 8 months ago

“top service”

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Posted 8 months ago

Thank you for leaving a 5-star rating for Freightlink- we're pleased to hear that you had a positive experience with us, and we're looking forward to working with you in the future!

Posted 8 months ago

“When requesting the price I clearly stated the number of drivers and had received an offer of £380. After a week time I was charged another £105 because of the additional driver surcharge. From the beginning of the request I had informed the number of the drivers so why after a week you charged me another money? It sounds as a fraud so I am going to dispute it through my bank. Absolutely shocking. I taught to be a regular customer for this company as I am doing this route once per week but unfortunately I will have to search more trustworthy company.”

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Posted 9 months ago

We are very sorry to hear about the issues during your booking with us. Your Personal Account Manager is currently looking into the matter as a priority and will be in touch with you shortly.

Posted 8 months ago

“Really helpful and pleasant team”

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Posted 9 months ago

Hi Amanda, thank you so much for your review- we are pleased to hear that our team was able to help out with your queries, and we're looking forward to working with you again in the future!

Posted 9 months ago

“Buna ziua! A fost totul okey!”

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Posted 9 months ago

Bună ziua și vă mulțumim pentru recenzia dumneavoastră. Ne bucurăm să aflăm că experiența dvs. cu Freightlink a fost pozitivă și așteptăm cu nerăbdare să lucrăm cu dvs. în viitor!

Posted 9 months ago

Freightlink is rated 4.8 based on 2,590 reviews