Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,592 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,592 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helped me complete a customs form, so i could not stress about it. I use Freightlink for all my ferry bookings,and would not consider changing. Thank you.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. It's fantastic to hear that our team were able to support you with your customs needs too. Have a great day

Posted 1 year ago

“As a first time private person availing of this service I found Freightlink to be very helpful and professional.”

Helpful Report

Posted 1 year ago

Hi Michael, thank you for your review! It's great to hear that you had a positive experience with us. Our experts are on hand to support you with your bookings 7 days a week

Posted 1 year ago

“la qualité de service est au top merci à l'équipe Joseph and Julia ;);)”

Helpful Report

Posted 1 year ago

Merci beaucoup pour vos commentaires très aimables.

Posted 1 year ago

“Köszönöm szépen nagyon korrekt és emberi a hozzállás mind a társaság mind a személyzet részéről!”

Freightlink 5 star review on 27th April 2023

Helpful Report

Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“Sadie. answered any queries I had and everything was sorted for me. Great service. Thank you.”

Helpful Report

Posted 1 year ago

Hi Stephen, thank you for taking the time to leave us a review! It's great to hear that you had a good experience with us. Our experts are always here to help

Posted 1 year ago

“I regularly use Freighlink for our business travel requirements. Yesterday I hit a major issue when we were refused to board at a UK port. I called Freightlink for assistance. With the great help from Sadie, Patryk and Lukas we managed to board on the final hour. Without their expertise and 'megamind' knowledge it would not have happened. Kudos to a great team, you're amazing.”

Helpful Report

Posted 1 year ago

Hi Frances, thank you for your review! Our customer service team work extremely hard to provide an unparalleled, industry-leading service, so it's fantastic to hear that we could support you with your booking. Have a great day

Posted 1 year ago

“I am satisfied with the service”

Helpful Report

Posted 1 year ago

Hi Bordács, thank you for your review

Posted 1 year ago

“The website is unclear and not easy to navigate. However, that was not our main issue. We booked to sail from Southampton to Cowes on Friday the 21st and return on the 4.30pm ferry from Cowes to Southampton on Saturday 22nd. This was all confirmed by yourselves via email, and we printed the paperwork off to show the terminal assistants. Lucky we did, as apparently you never booked us on the 22nd 4.30 pm ferry, you had booked us to return on the 21st unlike what your paperwork stated!!!???? Lucky the assistant at the terminal was accommodating and could squeeze us on the ferry, that we had originally paid for, but if it was a busy ferry we would have been stranded. It has left us with uncertainty about your service and standards.”

Helpful Report

Posted 1 year ago

Hi Nicola, we are sorry to hear that you did not have a positive experience with us. Unfortunately, it seems that the operator confirmed the wrong date and we did not pick up on this error. Our experts have now been made aware of this and we will work to prevent this from happening again in the future. We apologise for the inconvenience caused

Posted 1 year ago

“Very Good Service”

Helpful Report

Posted 1 year ago

Thank you for your review! Our experts are available to provide you with industry-leading support 7 days a week

Posted 1 year ago

“i book for our engineers al the time, never had a problem with the agents, always helpful and pleasant”

Helpful Report

Posted 1 year ago

Hi Gillian, thank you for leaving us a review! We work hard to provide an industry-leading service for all our customers, so it is fantastic to hear that you have had a good experience with us. Have a great day

Posted 1 year ago

“VERY HELPFULL”

Helpful Report

Posted 1 year ago

Thanks for the great review Darren, we're glad our experts could help!

Posted 1 year ago

“Contact with their colleague is very good, always helpful and friendly. We can only recommend you to all our partners. The website is easy to use. We love using it.”

Helpful Report

Posted 1 year ago

Thank you for your review! We look forward to working with you in the future

Posted 1 year ago

“Excellent service, friendly and very helpful.”

Helpful Report

Posted 1 year ago

Hi Martin, thank you for taking the time to leave us a review! It's great to hear that you've had a good experience with us. Our experts are always on hand to help

Posted 1 year ago

“Fast answer!”

Helpful Report

Posted 1 year ago

Thank you for leaving us a review, it's great to hear that you had a good experience with us!

Posted 1 year ago

“All the team in Freightlink that I’ve dealt with have been super efficient and friendly.”

Helpful Report

Posted 1 year ago

Hi Deborah, thank you for taking the time to leave us a review! We're absolutely thrilled to hear that you've had a positive experience with us, and we look forward to working with you in the future. Have a great day

Posted 1 year ago

“Best company to book with.”

Helpful Report

Posted 1 year ago

Good morning, Corneliu. Thank you for your review! We are pleased to hear that you have had a good experience with us and we look forward to working with you in the future. Have a great day

Posted 1 year ago

“Good friendly service very flexible when needing to change times. They have phone lines and you can talk to people and they are all very helpful”

Helpful Report

Posted 1 year ago

Hi David, thank you for taking the time to leave us a review! We pride ourselves on our service so it's fantastic to hear that you have had a good experience with us. Have a great day

Posted 1 year ago

“Easy to use platform and follow up contact has been amazing. Very helpful staff that can’t do enough to ensure your booking experience is handled to the very best standard.”

Helpful Report

Posted 1 year ago

Good morning, James! Your feedback helps us to continually improve our business and serve our customers more efficiently. We are thrilled you are satisfied with our services and would like to thank you for your 5 star rating.

Posted 1 year ago

“We had to change our GVMC as the vehicle that was to be used broke down. Customer service was brilliant and went above and beyond what most services would have and he got us sorted for the delivery the next day (Sunday Crossing). Many thanks”

Helpful Report

Posted 1 year ago

Thank you for your review! We are pleased to hear that the team could support you with your booking and look forward to working with you in the future. Have a great day

Posted 1 year ago

“Not enough information was provided.”

Helpful Report

Posted 1 year ago

Hi Thomas, thank you for your review. Unfortunately, because you contacted the ferry operator's main booking office instead of our customer service team, we were not notified of any amendments to your booking until your booking had been invoiced. Had you contacted our customer service team directly, we would have been happy to assist you with your booking amendments. We hope to continue supporting you with your freight ferry & tunnel bookings in the future.

Posted 1 year ago

Freightlink is rated 4.8 based on 2,592 reviews