Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,621 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,621 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 23rd November 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“online foglalás történt”

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Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“MOLTO PROFESSIONALI”

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Posted 1 year ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 1 year ago

“easy to use website just what i need”

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Posted 1 year ago

Thank you for leaving us a review, it is great to hear that you have had a good experience with us!

Posted 1 year ago

“The people I have dealt with at Freightlink have always been very friendly and extremely helpful. To date my experience has been very good. Good customer service seems to be a rare thing in recent times. Freightlink appear to be leading the way.”

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Posted 1 year ago

Hi Simon, thank you for your review! It is fantastic to hear that we are providing a service that works for you. We look forward to further supporting you with your bookings in the future. Have a great day! Best regards, Erin from Freightlink

Posted 1 year ago

“Had to wait at port for 6 hours due to Freightlink not booking my crossing.”

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Posted 1 year ago

Hi Steven, we are sorry to hear that you did not have a positive experience with us. Unfortunately, the operator for this crossing closed their booking office at 17.30 on Friday and your booking request was made online more than an hour later for the morning sailing. This unfortunately meant that the likelihood of the operator confirming your booking prior to the sailing was slim. Our customer services team made sure you were aware of this immediately afterwards, and asked you whether you wanted to cancel or reschedule your booking. We also asked you this again the following morning. Once you requested an alternative booking, we helped you book on the next available sailing that afternoon. Please feel free to reach out to our customer services team if you have any more questions. Thank you

Posted 1 year ago

“I had a good experience with freightlink but I am not moving freight, only household items as part of a relocation. I have no commercial goods in the truck that I hired but I am still treated as a business moving commercial goods. This is a nonsense that has no place in personal belongings transportation. I am not having a go at Freightlink but if I dont say anything then noone knows of my frustration. I now have export declaration and import declaration forms of my household belongings to look forward to along with all delays this will inevitably cause”

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Posted 1 year ago

Hi John, we are pleased to hear that you have had a good experience with us. Our customer service and digital teams work hard to provide a smooth booking experience, no matter what goods are being moved or where they are coming from/going to throughout Europe. It's great to hear that we are providing a service that works. That being said, we know that customs can definitely provide huge challenges even for large businesses with dedicated teams. If you would like further support with your declarations for personal goods (personal effects), we would recommend getting in touch with our sister company, CustomsLink, who have a wealth of experience advising customers in moving their personal effects. https://www.customs-link.com/ We wish you a smooth journey! If you have any further questions please don't hesitate to contact us. Best regards, Erin from Freightlink

Posted 1 year ago

“1234567890”

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Posted 1 year ago

Thanks for leaving us a review!

Posted 1 year ago

“Very helpful and simple shame that I can’t pay over the phone as before otherwise fantastic service”

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Posted 1 year ago

Thank you for your review! We will take your feedback on board

Posted 1 year ago

“All was good, fast and no problems.”

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Posted 1 year ago

Hi Roger, thank you for leaving us a review. It's fantastic to hear that you had a good experience with us! Have a great day

Posted 1 year ago

“perfect thanks”

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Posted 1 year ago

Thank you for leaving us a review, it's great to hear that we are providing a service that works

Posted 1 year ago

“Very poor customer care staff had to ring at least 3 times while tryin to do an online booking 0 help”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are sorry to hear that you did not have a positive experience booking with us. Our customer service team did try to provide you with over-the-phone support with your booking, including helping you to add a 3rd driver to the booking (which, for the specific operator you were travelling with, must be processed manually), with customs and with your return booking. We are always looking for ways to make the booking process as simple as possible and will take your feedback on board as we continue to develop our booking tool.

Posted 1 year ago

“Great thanks”

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Posted 1 year ago

Thanks for the review, Martin! Great to hear that you have had a positive experience with us

Posted 1 year ago

“Always a easy fantastic service from freightlink plus you know your getting the best price available. I always use these knowing my booking will be hassle free . Thank you.”

Freightlink 5 star review on 18th May 2023

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Posted 1 year ago

Hi Dean, thank you for your review (and for the fantastic pictures!). Our experts work hard to provide the best service at the best prices, so it is brilliant to hear that our service is working for you. Have a great weekend!

Posted 1 year ago

“Nagyon jó ügyintézés és gyors!”

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Posted 1 year ago

Köszönjük a visszajelzést !

Posted 1 year ago

“Lijepo iskustvo,dobra komunikacija i organizacija! Lako rukovanje preko aplikacije!”

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Posted 1 year ago

Hvala ti, Milan, za tvoju pet zvjezdica ocjenu Freightlink. Drago nam je čuti da si imao lijepo iskustvo, dobru komunikaciju i organizaciju te da je upravljanje preko aplikacije bilo lako.

Posted 1 year ago

“Ferry was spotless food was excellent and staff really friendly and helpful will definitely keep using freight link, staff at freight link were very helpful as this was my first trip I phoned just for advice and it was second to none. Brilliantly worked Freight Link..”

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Posted 1 year ago

Hi Matthew, thank you for your review! We're thrilled to hear that you had a positive booking experience with us. Our experts are always on hand to help. Have a great day

Posted 1 year ago

“very, very good”

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Posted 1 year ago

Thank you for your review!

Posted 1 year ago

“Thanks transport2bulgaria”

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Posted 1 year ago

Thank you for leaving us a review! We are always happy to help

Posted 1 year ago

“Normally ok, but booking to Ireland is still standy, less than 24hrs before I'm due to travel, even though the return one is confirmed. Payment has been taken from my bank already though. Because I'm taking freight, all the stupid Brexit paperwork has been filled in on the basis of me getting on that crossing. Very poor”

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Posted 1 year ago

Hi Stuart, we are sorry to hear that you have not had a good experience booking with us on this occasion. Unfortunately, while your return journey was confirmed quickly, your outbound journey went on a waiting list before being confirmed by the operator a day later. We will always strive to inform you as soon as the operator has confirmed your booking and hope to continue working with you in the future

Posted 1 year ago

“Lucrez cu FREIGHTLINK de 4 ani , sunt foarte buni în comunicare și tot ce tine de bilete de vapor , sunt foarte mulțumit.”

Freightlink 5 star review on 8th May 2023

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Posted 1 year ago

Mulţumesc mult!

Posted 1 year ago

Freightlink is rated 4.8 based on 2,621 reviews