Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,674 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,674 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing was too much trouble when asking questions about our export. I cannot fault the customer service I have received from Freightlink. Thank you for making our export go smoothly.”

Helpful Report

Posted 13 hours ago

“Best service on market”

Helpful Report

Posted 4 days ago

Hello there, thank you so much for your review!

Posted 3 days ago

“very helpful Team even with the most demanding request”

Helpful Report

Posted 1 week ago

Hi Monika! Thanks so much for your review, we're happy that our team is always proving helpful to you!

Posted 1 week ago

“Great customer service from Densia! Adam is very helpful and knowledgeable about all things freight & transport”

Helpful Report

Posted 1 week ago

Hello there, thank you for your review! We're happy to hear that Denisa and Adam were able to help and answer all your questions.

Posted 1 week ago

“Freightlink have been easy to use, great value and flexible. I would recommend them to anyone.”

Helpful Report

Posted 2 weeks ago

Hi John, thank you for your review, we're thrilled to hear that you're happy with our services!

Posted 2 weeks ago

“Help all the time when I have some questions Recommend”

Helpful Report

Posted 2 weeks ago

Hello there, thank you for your review! We're happy to hear that our team is always helpful.

Posted 2 weeks ago

“I am beyond impressed with Freightlink! From start to finish, my experience with their team has been nothing short of exceptional. The level of support and customer service I received was outstanding. Their team is incredibly responsive, always ready to assist with any questions or concerns I had. They went above and beyond to ensure that my needs were met promptly and with great attention to detail. Every step of the process was smooth, efficient, and transparent. It's rare to come across such a dedicated and professional team, and I truly felt valued as a customer. Freightlink's commitment to providing top-tier service is evident, and I couldn't be happier with my decision to work with them. If you're looking for reliable, efficient, and friendly service, I highly recommend Freightlink. They've earned my trust and my highest praise.”

Helpful Report

Posted 3 weeks ago

Thank you so much for such an amazing review, Joanne. It makes us so happy to hear that our dedication to customer service really pays off. Knowing that you trust us to be your solution provider is wonderful. We look forward to helping you again soon. Have a super day!

Posted 3 weeks ago

“Excellent Service. Issue with the DUCR number (typo) meaning our driver couldn't check in. Email and phone call from freightlink, and the issue was quickly resolved. Many thanks Bogdan 👍”

Helpful Report

Posted 3 weeks ago

Thanks for your kind comments, Ryan. Great to hear that Bogdan sorted everything out for you. We'll be sure to pass on your thanks. Have a great day!

Posted 3 weeks ago

“se sluzbami velmi spokojena, vzdy pomohli, poradili a i o víkendu. Vyuzivame pri cestach z a do Anglie.”

Helpful Report

Posted 3 weeks ago

Ahoj Kláro, děkujeme za skvělou recenzi! Jsme rádi, že jste spokojená s našimi službami a že jsme vám mohli pomoci, dokonce i o víkendu. Těšíme se na vaši další cestu z a do Anglie!

Posted 3 weeks ago

“I always use Freightlink as my go to Ferry provider”

Helpful Report

Posted 1 month ago

Hello Ian, thank you for your review! We're thrilled ot hear that you are happy with our service.

Posted 4 weeks ago

“Not sure if i was even suppose to be freight travelling, seeing as there were other vans with tools in and they got through normally. Not great got delayed, then cancelled.”

Helpful Report

Posted 1 month ago

Hello there! Vans up to 8 metres high which are designed for commercial use, must be booked on a freight ferry service. Additional charges will apply for commercial vehicles that are incorrectly booked on a passenger ferry service.

Posted 4 weeks ago

“Super organisation, Alexandra Dawe hat mir super geholfen. Wir werden das nächstemal wieder über Freightlink unsere Fähre buchen!”

Helpful Report

Posted 1 month ago

Vielen Dank, es freut uns zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben.

Posted 1 month ago

“so much quicker and easier than I expected. Extremely efficient response. Very satisfied.”

Helpful Report

Posted 1 month ago

Hello Tracy, thank you so much for your review. We're thrilled to hear that you are happy with our service.

Posted 1 month ago

“Friendly and helpful staff, their customer service is fantastic!”

Helpful Report

Posted 1 month ago

Hello Rach, thank you for your review. We're thrilled to hear that you're happy with our friendly customer service!

Posted 1 month ago

“very professional and mor than helpful”

Helpful Report

Posted 1 month ago

Hello there, thank you so much for your review! We're glad to hear that our team is always helpful.

Posted 1 month ago

“Friendly staff. Great service”

Helpful Report

Posted 1 month ago

Hello there! Thank you so much for your review!

Posted 1 month ago

“I use Freightlink exclusively to arrange travel to Europe by road , I prefer to deal on the phone which they do very well”

Helpful Report

Posted 1 month ago

Hello there, thank you so much for your review. We're thrilled to hear that our customer service is always able to help when you call!

Posted 1 month ago

“great to deal with”

Helpful Report

Posted 1 month ago

Hello there, thank you so much for your review!

Posted 1 month ago

“Perfect commonication with Yanislav!!!!!!!!!!!!!!!!”

Helpful Report

Posted 1 month ago

Hello there, thank you so much for your review! We'll make sure to let Yanislav know about your feedback right away.

Posted 1 month ago

“Seemless service - with no errors with our bookings”

Helpful Report

Posted 1 month ago

Hello there, thank you so much for your review! We're glad to hear that your experience with our service is always a positive one.

Posted 1 month ago

Freightlink is rated 4.8 based on 2,674 reviews