Freethought Internet Reviews

Name: Freethought Internet
Address: Unit 5, Oak HouseWitham ParkWaterside SouthLincoln, Lincoln
Rating: 4.98

5.0 Rating 176 Reviews

100 %

of reviewers recommend Freethought Internet

Company Reviews

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5.0

Based on 176 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Freethought Internet:

Freethought is a 100% UK based web host and we pride ourselves on giving our customers absolutely amazing service with incredible products. We provide everything from domains, to hosting, to SSD virtual servers, as well as leased lines and IP transit.

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Anonymous

Anonymous // 01/01/2019

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“rapid response with a working solution”

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Great to hear that we've been able to resolve your issue so quickly, thanks for the review!

“I've been with Freethought for a number of years now and any time I have needed help or support they have been there with top class assistance. Almost immediately. Every time. I am very happy with the service provided and always try to recommend them when I can.”

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Thanks for the great review! We're so glad to hear that you love the level of customer service and support we give, we work so hard and it's great when customers let us know how much they appreciate it ☺️

“I've been using Freethought for over a year now, and have a number of client accounts with them. Their client area is very easy to navigate and use, and their technical service is excellent. They are usually super responsive and will walk you through technically challenging fixes. Their prices are also very good. I'm very happy with the service I've received and will continue to work with them for future hosting projects.”

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Great to hear how much you like our website and support! We look forward to helping you with your future projects as well.

“Edward is a living saint! He's helped me (a dunce in these matters) on several occasions when I’ve had a question or didn't know how to do something and 'm delighted that I can lean back and trust Freethought 110%. Couldn't recommend Freethought more - it's a brilliant company. Lynne”

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We're so pleased that you appreciate how we're able to explain things clearly in a way you understand, that's what we set out to do so we're glad it's working! Thanks for the really positive review 😀

“Any time i have an issue or query concerning hosting or my own websites Freethought are on hand to help resolve even on a weekend when updating my sites with offers/products for the week is critical! I have 100% confidence in this great group of people and would recommend to everyone!”

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Thanks for the massive vote of confidence! It's really great to hear how much you enjoy the service we provide.

“Our site was hacked just before Christmas. Freethought's support over the festive season was simply amazing in helping us get it cleaned and running again. Thanks particularly to Edward who provided such prompt, competent and helpful support. His emails were always clear and articulate and his work ethic something to be proud of. The excellent backup facilities and support Freethought provide were also fundamental in getting the site back.”

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It's a real shame your Christmas had to be interrupted by a hacked website, but we're really pleased we were on hand and able to make it a little easier for you! Really good to hear our backups were able to do their job and get you back up and running quickly. Thanks for the great feedback! 🎄

“Freethought – Reliable, helpful customer service and fair pricing. What’s not to like? Before Freethought (shudder) I hosted with a US company. They liked to charge me extra to subsidise their new customers, but I didn’t like this feature very much. I thought I was stuck with them as UK prices were just so unreasonable, but a friend of a friend recommended Freethought and for the first time, I saw an affordable alternative. I wasn’t expecting much when I joined in 2014, but I have been pleasantly surprised. I’ve rarely seen any downtime, and all scheduled upgrades or maintenance are listed in advance on their status page. On one occasion something did go wrong (such is life!), but they dealt with it very quickly. Their customer service is extraordinarily good. I’ve not experienced anything quite like it. For example, I wanted to load an operating system on my VPS that they currently couldn’t offer from template. They did me a custom install from ISO! Perhaps this is common place in the industry these days I don’t know, but surely not at the price I pay. I initially signed up for a month (as you can do that without paying 3 times the price!). Three years on, I pay a year at a time to save a few sovs (with two months free). I felt cheated with my old host, not with Freethought though as besides getting good value for money, I pay exactly the same amount as everyone else on my package. I hope I’m not jinxing it by saying Freethought haven’t put their prices up once in my three years with them, but even if they do, it won’t be just because it’s April again. If you are considering a new host, you could do a lot worst while paying a lot more. From my experience with Freethought, I can only recommend you give them a try.”

Helpful Report

Thank you so much for the comprehensive review! We're really pleased we were able to give you such a nice experience compared to your old host. As for putting prices up, we've done quite the opposite and have doubled our server memory, upgraded storage to SSD, and kept the prices the same! 😀 It's great to have you as a customer, thanks for the really positive feedback!

“Whenever I have had a question, both before and after purchasing, I got detailed and personal responses, and those at Freethought have always seemed genuine and out to do the best for their customers. The site is really nice and modern too, and thoughtfully designed. As for the technical side, the virtual server I have with them is running beautifully, fast, and at a reasonable price. Can't say fairer than that!”

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Thanks for the website design compliments, we're really proud of the website and work quite hard to keep it fresh and up to date. As for the support, so so so pleased you appreciate the quality of genuine service we provide, great to hear!

“Great Service, prompt support, highly recommended”

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“Freethought Internet is better than you can hope for. A small company run by a few hard working, nice, friendly and helpful people. SO HAPPY we have found them (albeit through a recommendation!!). Their services have speeded up our websites no end. Another corporation to take off our payroll, replaced by humans. Phew!!”

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“The guys at Freethought are experts in their field. I never have to feel worried about our server as its in the best hands. If support is ever required then the response time is often immediate. Highly recommended!”

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“I've been using Freethought Internet for a couple of years now. Their service & support has always been above and beyond what I could have expected. The process of setting up an account with them was quick and painless. Pricing was less than I expected and the support is faultless. Recently when setting up a new service(very late on a Friday) when the process between PayPal and Freethought was down, Edward very quickly manually approved the service so I could continue restoring service to my new customer.”

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“This company helped me get set up with a reseller account which was very good value, and there have been very few issues or downtime with the hosting. When there have been any problems, the response is always lightning fast and things get sorted out quickly. Customer service is an important feature and Freethought are second to none in this record. Would have given 6 Stars for Excellent if I could!”

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“Everything that I want. Fast response, personal contact, reliable, competitive prices. Technical explanations sometimes assume more knowledge than I have.”

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“Good technical, speedy help with high online time at affordable pricing.”

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“The prices are very reasonable for web hosting and the support guys are second to none. I've had a few issues that weren't Freethoughts' fault and they've always gone the extra mile to help resolve the issue. The website transfer service went without a hitch & saved me hours of work. Very highly recommended.”

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“Good all round value for money and attentive customer service when needed.”

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“Excellent service and support, and great value for money, can't recommend them enough!”

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“great support!”

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“Freethought are a cost-effective and helpful company that deal directly with there customers. Highly knowledgable & based in the UK...it makes a change to have a genuinely customer centric company.”

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Here at Freethought we like to focus on direct communications between us and our customers. Glad that we were able to be of help to you!

Freethought Internet is rated 5.0 based on 176 reviews