FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“FreeAgent is so easy to use, looks very professional to my customers and gives me all the tools I need. Thank you!”

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Posted 6 years ago

“Love it, so easy to use and comprehensive solution”

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Posted 6 years ago

“The service was great”

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Posted 6 years ago

“We are really enjoying using FreeAgent. It has its flaws, and there are a few features we'd like to have incorporated at the next release, but in general its been a very easy transition from our previous accounts and database software, and we've got up to speed exceedingly quickly. Thank you.”

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Posted 6 years ago

“FreeAgent has really got my finances under control, and is really easy to use. I love the time tracking and billing features, as I can see where I'm spending my time and if my business is profitable. Being able to complete my tax return straight from FreeAgent is amazing too!”

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Posted 6 years ago

“Very helpful advice that answered my queries and the people who responded were professional and friendly,”

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Posted 6 years ago

“Great support from the team if I dont understand any element as it is different to accounting software I have previously used. I really appreciated the patience when I have asked lots of questions :) Easy to use and navigate. Helps to manage accounts and to project”

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Posted 6 years ago

“Great product. Works brilliantly and support is excellent, should you ever needed it. Can’t recommend FreeAgent highly enough.”

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Posted 6 years ago

“quick, helpful and brill”

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Posted 6 years ago

“It is a good online accounting tool, but I feel it is missing a couple of things, so can't give a very good rating”

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Posted 6 years ago

“Amazing software that just works! The setup and support is second to none. Having such great support makes me realise I’ve chosen the right accounting software - it does everything easily and quickly and if I get stuck the systems to support me are outstanding.”

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Posted 6 years ago

“Superb. Let’s you always know where you stand re taxes and general finances!”

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Posted 6 years ago

“Brilliant piece of software for all kinds of businesses (corporate, freelance). Monthly price is affordable, and well worth paying for the features you get access to. Looking forward to the future of FreeAgent”

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Posted 6 years ago

“I'm a small retailer, and picked up on FreeAgent only because NatWest offered it for free. Wow, was I lucky! Although it is not really built for retail (none of these things are) the solutions to problems I'd had with other software were really quite obvious, the support was first class and I was up and running live, with six months history loaded up, in only eight days. While working full time, plus while concurrently trialling other software, plus while actually having a life. That contrasts *very* sharply with the trial I had until then been running with some geezers called Q***k**ks for about three months and with no end in sight. To be fair, I haven't always agreed with the advice offered by your support, and have sometimes done my own contrary thing. But the end result is a system that works for me and puts all the numbers in the right places. And it is all much easier than I had ever thought possible. Since then, it's taken a bit of time to tweak my regular routines to fit with Freeagent, to work out where and how to best check for errors, and I've fallen back on using the API to deal with my six years of sales history (which I recognise isn't for everybody, but is really easy to use - happy to share code if it is of any use). But, yeah, it is more fun than any accounting system deserves to be, and definitely more fast, fun and useful than the Q***k***k* thing.. Top marks. Even topper marks if you can find a decent way of putting in historical fixed assets, which is the only bugbear I got left. Oh, and multiline bills - I only get one a month, but it irritates me!”

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Posted 6 years ago

“Very intuitive software, that makes accounting fairly easy. The automatic bank feed is a great feature. Customer service is very friendly and helpful.”

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Posted 6 years ago

“Response helped me resolve my query but it wast the "clever" solution I had hoped for. More of a manual edit.”

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Posted 6 years ago

Hi there, We appreciate you sharing your review of FreeAgent. We're always working hard to improve our customers' experience, so if there's any additional feedback you'd like to give us, please let us know! The FreeAgent Team

Posted 6 years ago

“Freeagent meets our company needs at a price that works for us.”

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Posted 6 years ago

“I am the treasurer of a couple of charities, one being a small choir. We use Free Agent for managing the finances of both charities and I find it clear, easy to use and versatile. I sometimes have to adapt something that is there for a business and change it slightly to accomodate our needs (monthly subscriptions, expenses for concerts we are putting on, and lots of cash instead of cheques and bank transactions) but i can usually find a way to adapt it and the support team are always very helpful indeed.”

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Posted 6 years ago

“I like FreeAgent a lot. It's easy to use and most functionality is designed for a business owner rather that an accountant. The only weaknesses are i) in some of the basic 'error correcting' functions that some alternatives provide - for example an 'Undo' and an Audit Trail, and ii) in some more mature functions like expenses sheets. They are developing Year End reporting for HMRC and CoHse which will be a big advantage. Customer support is generally excellent. They could do with creating a few more 'manuals' to consolidate all the information on the website.”

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Posted 6 years ago

“When I started using FreeAgent I found it really great and useful, until it came time to file my taxes, then I discovered the limitations of FreeAgent. Not only was I unable to manage that from the website, but the categories they had used didn't match to the categories I was asked to fill in on the Government online tool, which made the process much longer and more painful than it needed to be. Additionally when I need to close payroll this was yet again a feature they did not support. So I am afraid it hasn't lived up to my expectations and I'll be looking for a different tool for the future.”

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Posted 6 years ago

Hi there, We're sorry to hear that FreeAgent didn't live up to your expectations and appreciate you taking the time to share your feedback. We've passed it along to our dedicated product team to review in more detail. We are always developing the FreeAgent software to support different scenarios for customers – which is especially relevant right now as we’re building towards Making Tax Digital – so your feedback is extremely valuable to us. If you have any additional context or details you'd like to share, please contact our support team at support@freeagent.com and they can pass it along to our product team. All the best, The FreeAgent Team

Posted 6 years ago

FreeAgent is rated 4.5 based on 638 reviews