FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.46

4.5 Rating 638 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

Write Your review

Tell us how FreeAgent made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have given this another shot for a few weeks now, and while i can see how to get to where I need to be, it takes a large number of keys presses and clicking here and there just do simple things. I can get a cash in hand figure in seconds using a spreadsheet, using freeagent takes ten minutes. first I needed to set up an account called 'cash in hand' for entering my till sales. Again this just smacks of accountant thinking rather user thinking - everything has to have a category and /or an account! ok , so to enter sales, click on ' banking' at top, click on account 'cash in hand', zoom across screen to 'more' and click on that (where the add transaction is hiding just above delete account bizarrely), click on add transaction,select a type (sales is way down this list), make sure date is set to what you want because it always defaults to today,enter till sales in amount box, enter a description 'till', finally click one of the create buttons. I make that six clicks and a lot of fiddling around the screen to get to the bits you need. Spreadsheet method: click cell , enter sales, done. Can you see which is easier? A similar pattern of events occurs when trying to enter invoices from suppliers. Oh and don't forget some till sales are by debit cards which seem to need yet another transaction... There does not seem to be be a way of entering invoice number with 'add transaction', only on the long winded method of creating an invoice. Neither method allows for a local reference number and invoice number to be added that i can see. As it stands, this program is a hundred steps behind what our simple spreadsheet can do for us, and the time it takes to enter less information over multiple screens is frankly archaic. Is it based on some account program from about 20 years ago?! I still feel that this program has been written by accountants and not business people. What we really need is a system whereby we can enter ALL the days activities on ONE screen. The system should be intelligent enough to select the categories accountants want by itself not force us businesses to do the work manually. Even export data is limited to a Microsoft format, what about csv so we can at least load it up properly in libreoffice. I do believe there is a program out there somewhere built for small businesses like ourselves. Freeagent unfortunately is not it at the moment. It is pretty much the same as the big guns like Sage, and although 'free' through RBS, I do also have concerns that if your contract with RBS was to end, then we would have to pay just to see and use already entered data. Having used Sage and others on test in the past, they basically turn into ransomware if you refuse to pay. Sorry if this seems all negative, but I hope you find some of it constructive criticism.”

Helpful Report

Posted 5 years ago

Hi Garry, We're really sorry to hear about your frustrations, but thank you for taking the time to share your feedback, we appreciate it. I believe Keith from our support team has been in touch with some suggestions and recommendations that should help improve the experience for you. We also hope you can also appreciate that FreeAgent does have to deal with things in a specific way due to the complex nature of accounting. Back in 2007 when FreeAgent first began, our founders were working as freelancers and contractors and developed FreeAgent to make the experience of business accounting easier. As a result, FreeAgent is well positioned to help individuals working in those areas of business. But we are constantly evolving the product to meet the needs of users in other areas, so all of your valuable feedback has been passed along to our product team to review! If you have any additional questions or there's anything else we can do to help improve your experience, please let us know! All the best, The FreeAgent Team

Posted 5 years ago

“Brilliant platform, works really well for me as I can log my hours and convert them straight into invoices for clients. Easy to find things on it too. On the rare occasion I've needed support, you get straight through on the phone and they are very helpful. All in all, well worth the money.”

Helpful Report

Posted 5 years ago

“Super easy and intuitive. As a one-person consultancy it couldn't have been easier to get started and be in control of my finances.”

Helpful Report

Posted 5 years ago

“Just started a month ago, very easy to use.”

Helpful Report

Posted 5 years ago

“no clear information on how to set up and go”

Helpful Report

Posted 5 years ago

Hi Margarita, sorry you haven't been able to get going with FreeAgent. We have lots of useful information to get you set up here: https://www.freeagent.com/support/getting-started/ On that page you can also sign up for a live demo where one of our support accountants will give you a guided tour of FreeAgent if you need it. I hope this helps!

Posted 5 years ago

“Making Tax Digital is quite a daunting task, especially when you have to change from your old established spreadsheet. Free Agent only takes a couple of hours to understand and convenient to use. This app is so straight forward, I wish I had it years ago.”

Helpful Report

Posted 5 years ago

“Bella was very professional and efficient, can’t recommend enough. Well impressed. 5*”

Helpful Report

Posted 5 years ago

“Really easy to use, great help pages when you are not sure about something. Making my life much easier!”

Helpful Report

Posted 5 years ago

“On the whole, I am very happy with my experience so far on FreeAgent. I have had a little difficulty doing some things, but the support has been very good and very quick.”

Helpful Report

Posted 5 years ago

“Was so scared of coming away from Excel, but using Freeagent is brilliant. All the help from Freeagent staff has been so good. I have found the system so good to navigate around. So pleased with it all.”

Helpful Report

Posted 5 years ago

“Very easy to use and with a great help system to back you up”

Helpful Report

Posted 5 years ago

“Given my lack of financial or systems knowledge I was not looking forward to using any HMRC recommended package. However FreeAgent is intuitive and easy to use and the help service is quick and easy to understand.”

Helpful Report

Posted 5 years ago

“Intuitive and simple to use”

Helpful Report

Posted 5 years ago

“I'm a freelancer only a couple of weeks into my experience of FreeAgent but it has all the features I need for my small business. Time tracker is one of the most important, the ability to pull transactions directly in from my bank account is another. Easy to use, intuitive and a clean uncluttered interface. It works how I work, capable of monitoring numerous projects on the go at once (I do web design, graphic design and copywriting). Obviously a lot of thought has gone into the presentation and behind-the-scenes coding. Good job!”

Helpful Report

Posted 5 years ago

“Finding it straightforward to use. The few queries that I've had have been promptly & efficiently dealt with”

Helpful Report

Posted 5 years ago

“Overall Free Agent is good but there are improvements to be made in the invoicing templates. There is a large gap of white paper on the invoice and some of the important information such as company details, vat no and company registration are in different places so looks messy. The project section which I thought would be really useful is not very user friendly when it comes to adding late bills and additional expenses. I haven't found the information on the help sheets very helpful on the project section.”

Helpful Report

Posted 5 years ago

Hi Liz, I've passed your review onto the team and one of our Senior Product Designers would be happy to help you out. If you drop us an email at support@freeagent.com then he'll pick it up and get back to you. Thanks.

Posted 5 years ago

“Very easy to use. Has even saved me money by finding a old invoice that wasn't paid”

Helpful Report

Posted 5 years ago

“Amazing, so easy to use.”

Helpful Report

Posted 5 years ago

“Spot on, easy to use, HMRC MTD compliant, we love it. Our own little accountant in a click ...”

Helpful Report

Posted 5 years ago

“Despite ALL the info being available: can't even tell me my future bank balance on any given data. An accounting platform which can only detect cash flow insolvency after the event??? Chocolate teapot! (of course there's a 3rd party add-on which does this, for another £39 per month - but then what on Earth was the point in the first place?).”

Helpful Report

Posted 5 years ago

Hello! We're sorry that our software isn't quite fulfilling your needs. We do support many different functions such as VAT filing, RTI payroll, Self Assessment etc, and we're not aware of any other products out there that can do this within a single solution. We do also have an integration with Float but this would be an additional cost, as you mentioned.

Posted 5 years ago

FreeAgent is rated 4.5 based on 638 reviews