FreeAgent Reviews

Name: FreeAgent
Address: One Edinburgh Quay, 133 Fountainbridge, Edinburgh, England
Rating: 4.47

4.5 Rating 637 Reviews

89 %

of reviewers recommend FreeAgent

Company Reviews

Metrics

Info

4.5

Based on 637 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0800 288 8691

Email:

marketing@freeagent.com

Location:

One Edinburgh Quay,
133 Fountainbridge,
Edinburgh
England
EH3 9QG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant platform, works really well for me as I can log my hours and convert them straight into invoices for clients. Easy to find things on it too. On the rare occasion I've needed support, you get straight through on the phone and they are very helpful. All in all, well worth the money.”

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Posted 5 years ago

“Super easy and intuitive. As a one-person consultancy it couldn't have been easier to get started and be in control of my finances.”

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Posted 5 years ago

“Just started a month ago, very easy to use.”

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Posted 5 years ago

“no clear information on how to set up and go”

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Posted 5 years ago

Hi Margarita, sorry you haven't been able to get going with FreeAgent. We have lots of useful information to get you set up here: https://www.freeagent.com/support/getting-started/ On that page you can also sign up for a live demo where one of our support accountants will give you a guided tour of FreeAgent if you need it. I hope this helps!

Posted 5 years ago

“Making Tax Digital is quite a daunting task, especially when you have to change from your old established spreadsheet. Free Agent only takes a couple of hours to understand and convenient to use. This app is so straight forward, I wish I had it years ago.”

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Posted 5 years ago

“Bella was very professional and efficient, can’t recommend enough. Well impressed. 5*”

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Posted 5 years ago

“Really easy to use, great help pages when you are not sure about something. Making my life much easier!”

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Posted 5 years ago

“On the whole, I am very happy with my experience so far on FreeAgent. I have had a little difficulty doing some things, but the support has been very good and very quick.”

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Posted 5 years ago

“Was so scared of coming away from Excel, but using Freeagent is brilliant. All the help from Freeagent staff has been so good. I have found the system so good to navigate around. So pleased with it all.”

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Posted 5 years ago

“Very easy to use and with a great help system to back you up”

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Posted 5 years ago

“Given my lack of financial or systems knowledge I was not looking forward to using any HMRC recommended package. However FreeAgent is intuitive and easy to use and the help service is quick and easy to understand.”

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Posted 5 years ago

“Intuitive and simple to use”

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Posted 5 years ago

“I'm a freelancer only a couple of weeks into my experience of FreeAgent but it has all the features I need for my small business. Time tracker is one of the most important, the ability to pull transactions directly in from my bank account is another. Easy to use, intuitive and a clean uncluttered interface. It works how I work, capable of monitoring numerous projects on the go at once (I do web design, graphic design and copywriting). Obviously a lot of thought has gone into the presentation and behind-the-scenes coding. Good job!”

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Posted 5 years ago

“Finding it straightforward to use. The few queries that I've had have been promptly & efficiently dealt with”

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Posted 5 years ago

“Overall Free Agent is good but there are improvements to be made in the invoicing templates. There is a large gap of white paper on the invoice and some of the important information such as company details, vat no and company registration are in different places so looks messy. The project section which I thought would be really useful is not very user friendly when it comes to adding late bills and additional expenses. I haven't found the information on the help sheets very helpful on the project section.”

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Posted 5 years ago

Hi Liz, I've passed your review onto the team and one of our Senior Product Designers would be happy to help you out. If you drop us an email at support@freeagent.com then he'll pick it up and get back to you. Thanks.

Posted 5 years ago

“Very easy to use. Has even saved me money by finding a old invoice that wasn't paid”

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Posted 5 years ago

“Amazing, so easy to use.”

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Posted 5 years ago

“Spot on, easy to use, HMRC MTD compliant, we love it. Our own little accountant in a click ...”

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Posted 5 years ago

“Despite ALL the info being available: can't even tell me my future bank balance on any given data. An accounting platform which can only detect cash flow insolvency after the event??? Chocolate teapot! (of course there's a 3rd party add-on which does this, for another £39 per month - but then what on Earth was the point in the first place?).”

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Posted 5 years ago

Hello! We're sorry that our software isn't quite fulfilling your needs. We do support many different functions such as VAT filing, RTI payroll, Self Assessment etc, and we're not aware of any other products out there that can do this within a single solution. We do also have an integration with Float but this would be an additional cost, as you mentioned.

Posted 5 years ago

“It's comprehensive, quick and very rarely has any glitches (getting stuck).”

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Posted 5 years ago

Thanks Hayley!

Posted 5 years ago

FreeAgent is rated 4.5 based on 637 reviews